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Internet Explorer 6 Service Pack 1 (KB867801) update
I have been able to download and install this update
several times. Problem is each time I restart I get the following: "Windows could not upgrade the file %1 from %2 %1: %2" That appears 6 times. Then it says: "Windows could not upgrade one or more system files before starting. Windows may not start or run properly. If Windows fails to start, run SETUP again." Press any key to continue." I press ENTER and get "Completed updating files. Continuing to load Windows." Windows comes up fine but MSWindows Update still says I need to load the critical update "Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB 867801) 2.8MB." Any suggestions? Thanks. |
#2
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Internet Explorer 6 Service Pack 1 (KB867801) update
Your "Windows Could Not Upgrade the File %1 from %2 %1: %2" error:
First boot to DOS using a floppy and check whether you have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to something like wininit.old and try booting again. It is also probable that you will have to repeat the last software install or update that you made. See MS KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2 (http://support.microsoft.com?kbid=283069). If you can't find a wininit.ini file then I suspect your problem is due to the C:\_RESTORE\TEMP folder having around 64K files in it which is the limit (2**16) for the number of files that can be located in a folder using the FAT32 filing system. This then results in the "Cannot upgrade file %1 from %2.." message when booting. I suggest you try deleting the _RESTORE folder with the loss of any system restore checkpoints you might have (not that I think they are now usable) and see if that solves the problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the update you were doing was never completed so your system may still be unusable and the update repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: System | Performance | File System | Hard Disk and adjust the restore slider to your preferred setting. A figure of 200MB is normally more than adequate for day to day use allowing perhaps a week of checkpoints to be available although increasing this to perhaps 400MB for a few days during periods of large installs such Microsoft Office is advisable. --? Mike Maltby MS-MVP Edie wrote: I have been able to download and install this update several times. Problem is each time I restart I get the following: "Windows could not upgrade the file %1 from %2 %1: %2" That appears 6 times. Then it says: "Windows could not upgrade one or more system files before starting. Windows may not start or run properly. If Windows fails to start, run SETUP again." Press any key to continue." I press ENTER and get "Completed updating files. Continuing to load Windows." Windows comes up fine but MSWindows Update still says I need to load the critical update "Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB 867801) 2.8MB." Any suggestions? Thanks. |
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Internet Explorer 6 Service Pack 1 (KB867801) update
Thanks for the info Mike. I have additional questions. =20
When you say boot to DOS using a floppy, do you mean use=20 the Startup Disk? I tried that and couldn't change the A=20 drive to C to search for the WININIT.INI file in Windows. =20 I did search for the file in the Windows environment and=20 didn't see it. Does that mean it's not there or do I need=20 to search in the MS DOS environment? If so, how? I also tried to boot using the Startup Disk, got to the A=20 prompt, typed in ATTRIB and the rest of what you told me=20 to type in various ways and couldn't get past the A=20 prompt. Can you tell exactly how to type what you said - =20 spaces, returns - everything please. I did reset my space in the restore folder to 400mb for=20 now. I disabled my virus protection and tried to reinstall but=20 it didn't work either. =20 Again, thanks for your help! -----Original Message----- Your "Windows Could Not Upgrade the File %1 from %2 %1: % 2" error: First boot to DOS using a floppy and check whether you=20 have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to=20 something like wininit.old and try booting again. It is also probable=20 that you will have=20 to repeat the last software install or update that you=20 made. See MS=20 KB283069 - "Error Message: Windows Could Not Upgrade the File %1=20 from %2 %1: %2 (http://support.microsoft.com?kbid=3D283069). If you can't find a wininit.ini file then I suspect your=20 problem is due to=20 the C:\_RESTORE\TEMP folder having around 64K files in it=20 which is the limit (2**16) for the number of files that can be located in a=20 folder using the FAT32 filing system. This then results in the "Cannot=20 upgrade file %1=20 from %2.." message when booting. I suggest you try deleting=20 the _RESTORE=20 folder with the loss of any system restore checkpoints you might=20 have (not that I think they are now usable) and see if that solves the=20 problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal=20 Boot" from the menu when booting from a floppy but rather choose "Start=20 computer with (or=20 without) CD-ROM support" otherwise the ATTRIB command will not be=20 available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the update you were doing was=20 never completed so=20 your system may still be unusable and the update repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was=20 created. g) Finally adjust the space allocated to the restore=20 folder: System | Performance | File System | Hard Disk and adjust=20 the restore=20 slider to your preferred setting. A figure of 200MB is=20 normally more than=20 adequate for day to day use allowing perhaps a week of checkpoints=20 to be available although increasing this to perhaps 400MB for a few days=20 during periods of large installs such Microsoft Office is advisable. --=81 Mike Maltby MS-MVP Edie wrote: I have been able to download and install this update several times. Problem is each time I restart I get the following: "Windows could not upgrade the file %1 from %2 %1: %2" That appears 6 times. Then it says: "Windows could not upgrade one or more system=20 files before starting. Windows may not start or run properly. If Windows fails to start, run SETUP again." Press any key to continue." I press ENTER and get "Completed updating files. Continuing to load Windows." Windows comes up fine but MSWindows Update still says I need to load the critical update "Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB 867801) 2.8MB." Any suggestions? Thanks.=20 . |
#5
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Internet Explorer 6 Service Pack 1 (KB867801) update
I wanted to be sure I wasn't missing Wininit.ini because I
couldn't boot from just a "floppy." When I tried to boot from a blank floppy, the system wouldn't boot at all. I then used the Startup Disk floppy that I had, saw the choices you mentioned before the boot choices, and I tried both with and without CD-Rom support. I assume the Wininit.ini would be on the C-drive. When I tried to type CD C:\ at the A prompt, it wouldn't change to C drive. Therefore, I searched for the Wininit.ini using windows, it wasn't there so I assumed I didn't have it. Just wanted to be sure I wasn't missing anything because I couldn't search in DOS. Using the Startup Disk floppy, I tried to type ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST at the A prompt. I tried to type it exactly as you did. I typed ATTRIB with 3 to 4 spaces between the -H, etc. ending with the C:\_RESTORE, hit enter, then typed the next line trying to match the spacing. The responses come back as not able to find C:\_RESTORE or REN or OLDREST. That's why I asked about the spacing between what I typed. Whatever I type it always finds a problem and sends me back to the A prompt. I found the _RESTORE folder and it had files back to 1/03. Is it possible to use search for C:\_RESTORE and delete the files there up to a certain date? Would that take care of the problem? -----Original Message----- Edie, I can add little to what I have already posted which included the commands to type. If Wininit.ini isn't found then you don't have a copy and need to move on to the second suggestion. Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST What EXACTLY do you see when you type the first of these commands and then the second? -- Mike Maltby Edie wrote: Thanks for the info Mike. I have additional questions. When you say boot to DOS using a floppy, do you mean use the Startup Disk? I tried that and couldn't change the A drive to C to search for the WININIT.INI file in Windows. I did search for the file in the Windows environment and didn't see it. Does that mean it's not there or do I need to search in the MS DOS environment? If so, how? I also tried to boot using the Startup Disk, got to the A prompt, typed in ATTRIB and the rest of what you told me to type in various ways and couldn't get past the A prompt. Can you tell exactly how to type what you said - spaces, returns - everything please. I did reset my space in the restore folder to 400mb for now. I disabled my virus protection and tried to reinstall but it didn't work either. Again, thanks for your help! . |
#6
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Internet Explorer 6 Service Pack 1 (KB867801) update
When I tried to type
CD C:\ at the A prompt, it wouldn't change to C drive. I'm sorry but I don't recall asking you to do that g although the fact that CD C: doesn't work could well be why the ATTRIB command fails.. Until you manage to execute the ATTRIB command the second REName command will never work. So please what EXACT message do you see when you type: ATTRIB -H -S -R C:\_RESTORE The number of spaces is immaterial as long as there is at least a space between the various parts of the command. No message indicates the command executed correctly anything else and it did not. The responses come back as not able to find C:\_RESTORE or REN or OLDREST. This could suggest that you may not have typed the command correctly as REN is a built in DOS command and always available when running DOS. If typed correctly it runs without returning a message however if the ATTRIB command has not previously run correctly the REN command will return the error "File not found - C:\_RESTORE". I found the _RESTORE folder and it had files back to 1/03. Is it possible to use search for C:\_RESTORE and delete the files there up to a certain date? Would that take care of the problem? No. Which is why I have (twice) described what you need to do. -- Mike Maltby Edie wrote: I wanted to be sure I wasn't missing Wininit.ini because I couldn't boot from just a "floppy." When I tried to boot from a blank floppy, the system wouldn't boot at all. I then used the Startup Disk floppy that I had, saw the choices you mentioned before the boot choices, and I tried both with and without CD-Rom support. I assume the Wininit.ini would be on the C-drive. When I tried to type CD C:\ at the A prompt, it wouldn't change to C drive. Therefore, I searched for the Wininit.ini using windows, it wasn't there so I assumed I didn't have it. Just wanted to be sure I wasn't missing anything because I couldn't search in DOS. Using the Startup Disk floppy, I tried to type ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST at the A prompt. I tried to type it exactly as you did. I typed ATTRIB with 3 to 4 spaces between the -H, etc. ending with the C:\_RESTORE, hit enter, then typed the next line trying to match the spacing. The responses come back as not able to find C:\_RESTORE or REN or OLDREST. That's why I asked about the spacing between what I typed. Whatever I type it always finds a problem and sends me back to the A prompt. I found the _RESTORE folder and it had files back to 1/03. Is it possible to use search for C:\_RESTORE and delete the files there up to a certain date? Would that take care of the problem? |
#7
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Internet Explorer 6 Service Pack 1 (KB867801) update
The EXACT message I get when I type ATTRIB -H -S -R
C:\_RESTORE is "File not found - C:\_RESTORE." It sounds like I'm aggravating you and if you'd like me to repost my question for someone else to answer I'll be glad to. The initial instructions were not specific as to which floppy to use. How else would I look for the file in my C:\WINDOWS folder from DOS if the floppy I boot with takes me to the A prompt other than typing CD C:\? I appreciate your help so far but again, if you're finding that trying to help me is becoming too difficult, I'll repost. Thanks, Edie -----Original Message----- When I tried to type CD C:\ at the A prompt, it wouldn't change to C drive. I'm sorry but I don't recall asking you to do that g although the fact that CD C: doesn't work could well be why the ATTRIB command fails.. Until you manage to execute the ATTRIB command the second REName command will never work. So please what EXACT message do you see when you type: ATTRIB -H -S -R C:\_RESTORE The number of spaces is immaterial as long as there is at least a space between the various parts of the command. No message indicates the command executed correctly anything else and it did not. The responses come back as not able to find C:\_RESTORE or REN or OLDREST. This could suggest that you may not have typed the command correctly as REN is a built in DOS command and always available when running DOS. If typed correctly it runs without returning a message however if the ATTRIB command has not previously run correctly the REN command will return the error "File not found - C:\_RESTORE". I found the _RESTORE folder and it had files back to 1/03. Is it possible to use search for C:\_RESTORE and delete the files there up to a certain date? Would that take care of the problem? No. Which is why I have (twice) described what you need to do. -- Mike Maltby Edie wrote: I wanted to be sure I wasn't missing Wininit.ini because I couldn't boot from just a "floppy." When I tried to boot from a blank floppy, the system wouldn't boot at all. I then used the Startup Disk floppy that I had, saw the choices you mentioned before the boot choices, and I tried both with and without CD-Rom support. I assume the Wininit.ini would be on the C-drive. When I tried to type CD C:\ at the A prompt, it wouldn't change to C drive. Therefore, I searched for the Wininit.ini using windows, it wasn't there so I assumed I didn't have it. Just wanted to be sure I wasn't missing anything because I couldn't search in DOS. Using the Startup Disk floppy, I tried to type ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST at the A prompt. I tried to type it exactly as you did. I typed ATTRIB with 3 to 4 spaces between the -H, etc. ending with the C:\_RESTORE, hit enter, then typed the next line trying to match the spacing. The responses come back as not able to find C:\_RESTORE or REN or OLDREST. That's why I asked about the spacing between what I typed. Whatever I type it always finds a problem and sends me back to the A prompt. I found the _RESTORE folder and it had files back to 1/03. Is it possible to use search for C:\_RESTORE and delete the files there up to a certain date? Would that take care of the problem? . |
#8
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Internet Explorer 6 Service Pack 1 (KB867801) update
Edie,
OK. So it appears that for some reason you cannot see your C: drive from a DOS prompt, hence the error message you are seeing and also why CD C: did not work. I'm not sure why this might be happening. One reason might be that you have GoBack installed in which case you need to follow the instructions that appear on screen when booting to get to DOS and see C:, or alternatively you may have some peculiar drive overlay that is preventing DOS from seeing your C: drive. Reposting won't help you in the slightest. I know and you know what the fix is, that is to rename the C:\_RESTORE folder. What I don't know is what is peculiar about your PC that is preventing you from seeing your C: drive. Hopefully you can enlighten us. What do you see if you boot to DOS using your floppy and run FDISK, click Y (for large disk support) and choose option 4? That is to "Display partition information". What does this have to say about your hard disk, specifically your C: drive and the sort of filing system it is using (the column labelled System)? -- Mike Maltby Edie wrote: The EXACT message I get when I type ATTRIB -H -S -R C:\_RESTORE is "File not found - C:\_RESTORE." It sounds like I'm aggravating you and if you'd like me to repost my question for someone else to answer I'll be glad to. The initial instructions were not specific as to which floppy to use. How else would I look for the file in my C:\WINDOWS folder from DOS if the floppy I boot with takes me to the A prompt other than typing CD C:\? I appreciate your help so far but again, if you're finding that trying to help me is becoming too difficult, I'll repost. |
#9
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Internet Explorer 6 Service Pack 1 (KB867801) update
Thanks Mike.
I do have GO Back running. I can revert the drive to a previous time, boot from floppy or disable Go Back. It also has an option to clear all history for the C drive. I'll try to get more info booting to get to DOS to see C. When I ran FDISK a message appeared saying the disk was larger than 512MB and described the improved support for large disks resulting in more efficient use of disk space on large drives. An important message also said if I enabled the large disk support and created new drives on the disk it would not allow me to access new drives using other operating systems not designed for FAT32 or older disk utilities might not work. It asked if I wanted to enable large disk support and I answered No. I then chose option 4, Display Partition Info. Here's the info that displayed: Current fixed disk drive - 1 Partition - 1 Status - A Type - Non-DOS Volume Label - No data Mbytes - 19077 System - No data Usage - 100% Total disk space is 19093MB Should I enable large disk support? One other thing. I get an error message occasionally when booting to windows that says the IPHLPAPI.DLL file can't start. Check file to determine problem. I searched for the file and found 2: One is in Windows\System and the other is in Program Files\Common Files\AOL\ACS\Net\Winme. Could that be causing a problem? How can I determine the problem with either of these files? BTW, I appreciate your faith in me. I really didn't know the C:\_RESTORE file needed to be renamed to take care of the problem. Thanks again for your help. -----Original Message----- Edie, OK. So it appears that for some reason you cannot see your C: drive from a DOS prompt, hence the error message you are seeing and also why CD C: did not work. I'm not sure why this might be happening. One reason might be that you have GoBack installed in which case you need to follow the instructions that appear on screen when booting to get to DOS and see C:, or alternatively you may have some peculiar drive overlay that is preventing DOS from seeing your C: drive. Reposting won't help you in the slightest. I know and you know what the fix is, that is to rename the C:\_RESTORE folder. What I don't know is what is peculiar about your PC that is preventing you from seeing your C: drive. Hopefully you can enlighten us. What do you see if you boot to DOS using your floppy and run FDISK, click Y (for large disk support) and choose option 4? That is to "Display partition information". What does this have to say about your hard disk, specifically your C: drive and the sort of filing system it is using (the column labelled System)? -- Mike Maltby Edie wrote: The EXACT message I get when I type ATTRIB -H -S -R C:\_RESTORE is "File not found - C:\_RESTORE." It sounds like I'm aggravating you and if you'd like me to repost my question for someone else to answer I'll be glad to. The initial instructions were not specific as to which floppy to use. How else would I look for the file in my C:\WINDOWS folder from DOS if the floppy I boot with takes me to the A prompt other than typing CD C:\? I appreciate your help so far but again, if you're finding that trying to help me is becoming too difficult, I'll repost. . |
#10
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Internet Explorer 6 Service Pack 1 (KB867801) update
I did boot from the floppy from GO Back. At the A prompt
I typed CD C:, C:\ appeared but reverted back to the A prompt without letting me enter the C drive. I have also recently ran Scan Disk, Defrag, and scanned my system for viruses using Norton's AntiVirus 2004 Professional (nothing was found). -----Original Message----- Thanks Mike. I do have GO Back running. I can revert the drive to a previous time, boot from floppy or disable Go Back. It also has an option to clear all history for the C drive. I'll try to get more info booting to get to DOS to see C. When I ran FDISK a message appeared saying the disk was larger than 512MB and described the improved support for large disks resulting in more efficient use of disk space on large drives. An important message also said if I enabled the large disk support and created new drives on the disk it would not allow me to access new drives using other operating systems not designed for FAT32 or older disk utilities might not work. It asked if I wanted to enable large disk support and I answered No. I then chose option 4, Display Partition Info. Here's the info that displayed: Current fixed disk drive - 1 Partition - 1 Status - A Type - Non-DOS Volume Label - No data Mbytes - 19077 System - No data Usage - 100% Total disk space is 19093MB Should I enable large disk support? One other thing. I get an error message occasionally when booting to windows that says the IPHLPAPI.DLL file can't start. Check file to determine problem. I searched for the file and found 2: One is in Windows\System and the other is in Program Files\Common Files\AOL\ACS\Net\Winme. Could that be causing a problem? How can I determine the problem with either of these files? BTW, I appreciate your faith in me. I really didn't know the C:\_RESTORE file needed to be renamed to take care of the problem. Thanks again for your help. -----Original Message----- Edie, OK. So it appears that for some reason you cannot see your C: drive from a DOS prompt, hence the error message you are seeing and also why CD C: did not work. I'm not sure why this might be happening. One reason might be that you have GoBack installed in which case you need to follow the instructions that appear on screen when booting to get to DOS and see C:, or alternatively you may have some peculiar drive overlay that is preventing DOS from seeing your C: drive. Reposting won't help you in the slightest. I know and you know what the fix is, that is to rename the C:\_RESTORE folder. What I don't know is what is peculiar about your PC that is preventing you from seeing your C: drive. Hopefully you can enlighten us. What do you see if you boot to DOS using your floppy and run FDISK, click Y (for large disk support) and choose option 4? That is to "Display partition information". What does this have to say about your hard disk, specifically your C: drive and the sort of filing system it is using (the column labelled System)? -- Mike Maltby Edie wrote: The EXACT message I get when I type ATTRIB -H -S -R C:\_RESTORE is "File not found - C:\_RESTORE." It sounds like I'm aggravating you and if you'd like me to repost my question for someone else to answer I'll be glad to. The initial instructions were not specific as to which floppy to use. How else would I look for the file in my C:\WINDOWS folder from DOS if the floppy I boot with takes me to the A prompt other than typing CD C:\? I appreciate your help so far but again, if you're finding that trying to help me is becoming too difficult, I'll repost. . . |
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