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Printers are missing from printer folder
I am a support professional for a banking firm. Here some
of our branches facing problem that, printers are disappearing from the printer folder at a time in all the machines. We are having windows 98 client machines and having Epson DMP and HP laserjet printers. The printer driver is missing all the pc's at a time and sometimes after restarting it will come back. Sometimes, I will do sfc and then scandisk and will restart. Then it will come. We are having MacAfee antivirus. As per the technical details from MacAfee, I did the settings on the exception list of the antivirus, still this problem is happening. Anyone can help, as this is a very serious matter |
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Printers are missing from printer folder
This problem is generally associated with a network or running certain utilities in the background. Make sure that you have installed the latest driver available from the manufacturer of your printer. If you are on a Novell Network, make sure that you have the latest Netware client for your workstations and that in Network properties, Novell NetWare Client, Protocol Preferences, make sure that the protocol order lists IPX as the first protocol. See these articles from Novell. http://support.novell.com/cgi-bin/se...?/10052257.htm http://support.novell.com/cgi-bin/se...i?/2949178.htm http://support.novell.com/cgi-bin/se...?/10013528.htm If you are using Norton AntiVirus, check for updates. See this article from Symantec: Error: "Spool32 error" when printing to a network printer http://tinyurl.com/tey4 If you are using McAfee VirusScan, then see this article from McAfee. Spool32 Errors When Printing After Installing VirusScan on Windows 95, 98 and ME http://ts.mcafeehelp.com/faq.asp?doc...ryId=271&chat= If the printer is not a local printer, install the printer as a local printer. Once installed, go to the Printers folder, right-click the printer icon and select Printer Properties. Click the Details tab and click the Add Port button. Click to select Other and then click OK. In the Port Name dialog box, enter the path to the shared Network printer. It will take the form of \\server\SharedPrinterName. Print directly to the printer. In the printers folder, right-click the printer icon and select Printer Properties. Click the Details tab and click the Spool Settings button. Click to select Print directly to the printer. PattyL "Shibin John" wrote in message ... I am a support professional for a banking firm. Here some of our branches facing problem that, printers are disappearing from the printer folder at a time in all the machines. We are having windows 98 client machines and having Epson DMP and HP laserjet printers. The printer driver is missing all the pc's at a time and sometimes after restarting it will come back. Sometimes, I will do sfc and then scandisk and will restart. Then it will come. We are having MacAfee antivirus. As per the technical details from MacAfee, I did the settings on the exception list of the antivirus, still this problem is happening. Anyone can help, as this is a very serious matter |
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