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i do not know what is going on



 
 
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Old July 14th 04, 05:32 PM
Brian Plum
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Default i do not know what is going on

I started having printing problems on Monday.
I found the computer had all kinds of viruses, due to a
virus that closed down my Anti-Virus software. As a
result I had all kinds of problems, including unable to
print. Since I had loaded different software and cleaned
up my computer.
But still my computer is unable to print. It says I have
chosen no default printer, but when i look i have indeed
chosen it. It doesn't matter what software I run, the
problem persists. When it asks do i want to fix the
problem it appears whatever the virus was it wiped out my
print help menu from Windows.
When i remove all print drivers and reload, it makes no
difference. Even when I wipe out LPT-1 and have it
reintstalle it made no difference.
Has anyone come across this at all.
Thankyou for your assistance,
Brian P.

  #2  
Old July 14th 04, 06:55 PM
Mary Sauer
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Posts: n/a
Default i do not know what is going on

Go here and make sure the virus is gone
http://housecall.trendmicro.com/
Completely remove the drivers
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Go to the printer's manufacturer's web site and look around for an updated driver.

This article may have insight.
HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows
Millennium Edition
http://support.microsoft.com/default...45&Product=w98


--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Brian Plum" wrote in message
...
I started having printing problems on Monday.
I found the computer had all kinds of viruses, due to a
virus that closed down my Anti-Virus software. As a
result I had all kinds of problems, including unable to
print. Since I had loaded different software and cleaned
up my computer.
But still my computer is unable to print. It says I have
chosen no default printer, but when i look i have indeed
chosen it. It doesn't matter what software I run, the
problem persists. When it asks do i want to fix the
problem it appears whatever the virus was it wiped out my
print help menu from Windows.
When i remove all print drivers and reload, it makes no
difference. Even when I wipe out LPT-1 and have it
reintstalle it made no difference.
Has anyone come across this at all.
Thankyou for your assistance,
Brian P.



 




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