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#1
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Adding new hardware stops responding when installing drivers
Friend is trying to install DSL, everything is fine until
her Compaq PC hangs when adding new hardware (installing the Westell Modem) - it stops responding when installing drivers for the USB version of the modem. It finds them alright, but won't continue. We've tried to find them manually, same hang up. The rest of the system continues to run. Also, noticed the their MSN connection manager starts without being prompted during New Hardware setup. I did try the MS/Symantec fix of deleting old 0 files from the inf folder; didn't hurt, but didn't help. Any thoughts? Thanks, J |
#3
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Adding new hardware stops responding when installing drivers
I know this problem, my father's PC developed this problem
tried fix in KBA275499, no good. Then PC died completely (unrelated cause) on using Tiny's 'restore' CD problem fixed. How ever now my Windows Me PC has developed same fault, first appeared when installing Westell modem and BT Openworld software? (My father's PC did not have ADSL). Tried KBA275499 fix, no good. My personal theory is that somewhere a registry entry for some hardware has wrong key (s) and this data is interfering/corrupted some file deep within Me ! Anybody at Redmond know the answer? -----Original Message----- Friend is trying to install DSL, everything is fine until her Compaq PC hangs when adding new hardware (installing the Westell Modem) - it stops responding when installing drivers for the USB version of the modem. It finds them alright, but won't continue. We've tried to find them manually, same hang up. The rest of the system continues to run. Also, noticed the their MSN connection manager starts without being prompted during New Hardware setup. I did try the MS/Symantec fix of deleting old 0 files from the inf folder; didn't hurt, but didn't help. Any thoughts? Thanks, J . |
#4
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Adding new hardware stops responding when installing drivers
Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and look for large numbers of oem*.inf files that are all 0 bytes in size. If you've got thousands of such files this is the cause of your problem as you're probably at the limit of the number of entries that can be entered in a FAT folder and therefore cannot add any inf file associated with the update. Delete these 0 byte oem*.inf files. Why has this happened? If you have Norton's System Doctor installed did you perhaps forget to disable System Doctor before updating your system from the Windows Update site? If you don't delete these files some software and most hardware and driver installs will take a very long time to complete if they complete at all. For more details see the Symantec site: http://service1.symantec.com/SUPPORT...15010309&src=n and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware" (http://support.microsoft.com/?kbid=281967). I would strongly recommend that you contact Microsoft and mention 281967 and also 301540 and ask for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told how and where to download a copy. There should be no charge for this call other than for the cost of the phone call. Alternatively do yourself and your PC a favour and dump System Doctor. -- Mike Maltby MS-MVP Steve wrote: I know this problem, my father's PC developed this problem tried fix in KBA275499, no good. Then PC died completely (unrelated cause) on using Tiny's 'restore' CD problem fixed. How ever now my Windows Me PC has developed same fault, first appeared when installing Westell modem and BT Openworld software? (My father's PC did not have ADSL). Tried KBA275499 fix, no good. My personal theory is that somewhere a registry entry for some hardware has wrong key (s) and this data is interfering/corrupted some file deep within Me ! Anybody at Redmond know the answer? -----Original Message----- Friend is trying to install DSL, everything is fine until her Compaq PC hangs when adding new hardware (installing the Westell Modem) - it stops responding when installing drivers for the USB version of the modem. It finds them alright, but won't continue. We've tried to find them manually, same hang up. The rest of the system continues to run. Also, noticed the their MSN connection manager starts without being prompted during New Hardware setup. I did try the MS/Symantec fix of deleting old 0 files from the inf folder; didn't hurt, but didn't help. Any thoughts? Thanks, J . |
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