windows starts in safe mode only

I have preformed the process below and still starts in
safe mode. It says in the important section that i need
assistance from manufactureer. can anyone help.



How to Perform a Clean Boot in Windows Me
Click Start, click Run, type msconfig in the Open box,
and then click OK.
On the General tab, click Selective startup.
Click to clear all of the check boxes under Selective
startup.
On the Startup tab, click to select the *StateMgr check
box.
Click OK. When you are prompted to restart your computer,
click Yes. After the computer restarts, Click Start,
click Run, type msconfig in the Open box, and then click
OK.

IMPORTANT: Look closely at the General tab to ensure that
the check boxes you cleared are still cleared. Proceed to
step 6 if none of the check boxes is selected. If you see
a disabled or gray check box, your computer is not
truly "clean-booted" and you may need assistance from the
manufacturer of the program that places a check mark back
into Msconfig.