Word 2000 won't stay open

I'm unable to open the program after a few years of use. The program boots up and displays Document 1 but then a message states "Winword has caused an error in winword.exe . Windword will now close"

I've uninstalled the program and re-installed the program from the disks provided by Dell. The same problem still exists. Any help would be appreciated.
TIA
--
Jeff

Find and delete all copies of NORMAL.DOT (the Word master template), then
reboot and try Word again. Does it work now?

--
Richard G. Harper [MVP Win9x]
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
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"bluenose9901" wrote in message
...
I'm unable to open the program after a few years of use. The program boots
up and displays Document 1 but then a message states "Winword has caused
an error in winword.exe . Windword will now close"

I've uninstalled the program and re-installed the program from the disks
provided by Dell. The same problem still exists. Any help would be
appreciated.
TIA
--
Jeff

I was able to delete a couple variations of normal.dot but not the actual named file could not be deleted or moved. A message said the file may in use but Word was shutdown.
--
Jeff


"Richard G. Harper" wrote:

Find and delete all copies of NORMAL.DOT (the Word master template), then
reboot and try Word again. Does it work now?

Reboot to Safe Mode and try again

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"bluenose9901" wrote in message
...
I was able to delete a couple variations of normal.dot but not the actual
named file could not be deleted or moved. A message said the file may in use
but Word was shutdown.
--
Jeff


"Richard G. Harper" wrote:

Find and delete all copies of NORMAL.DOT (the Word master template),
then
reboot and try Word again. Does it work now?

The same problem happens in Safe mode. Word 2000 will not stay up.
--
Jeff


"Noel Paton" wrote:

Reboot to Safe Mode and try again

Nobody is suggesting you try and use Word in Safe Mode but rather that you
delete ALL copies of normal.dot in Safe Mode since you earlier said you were
unable to delete one of your normal.dot files because it was "in use". Until
you remove the corrupt version of normal.dot you will continue to experience
problems with Word.
--
Mike Maltby



bluenose9901 wrote:

The same problem happens in Safe mode. Word 2000 will not stay up.

Reboot to Safe Mode and try again

Err... I think Noel means 'Reboot to Safe Mode and try *deleting ALL
normal.dot templates* again!!

Take a look at the MS Knowledge Base article :-
"WD2000: Invalid Page Fault When Normal.dot Is a Document"
http://support.microsoft.com/default...b;en-us;211541

A corrupted normal.dot template file is one of the most commonest reasons
for Word
not opening.

Best of luck

Mart



"bluenose9901" wrote in message
...
The same problem happens in Safe mode. Word 2000 will not stay up.
--
Jeff


"Noel Paton" wrote:

Reboot to Safe Mode and try again

Thanks to all who responded. my first attempt to delete the normal.dot files while in the "safe mode" were not sucessful. my second attempt was sucessful and Word 2000 is up and running again.
Help was much appreciated.
--
Jeff


"Mike M" wrote:

Nobody is suggesting you try and use Word in Safe Mode but rather that you
delete ALL copies of normal.dot in Safe Mode since you earlier said you were
unable to delete one of your normal.dot files because it was "in use". Until
you remove the corrupt version of normal.dot you will continue to experience
problems with Word.
--
Mike Maltby

A result! Well done and thanks for letting us know how you got on.

Regards,
--
Mike Maltby



bluenose9901 wrote:

Thanks to all who responded. my first attempt to delete the
normal.dot files while in the "safe mode" were not sucessful. my
second attempt was sucessful and Word 2000 is up and running again.
Help was much appreciated.