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Unresolved problem
On the first of this month we had switched from Earthlink
dial-up to Comcast high speed internet. Could not believe the difference. While working on the computer yesterday morning (everything working fine), I took a break, got a cup of coffee and relaxed for an hour or so. When I returned to the computer I attempted to open Comcast and it would not open. On the IE line where the URL should be it was completely blank and the toolbar at the bottom of the screen had the following message "Detecting Proxy Setting." This was happening on any icon I clicked on if the site was on the internet (Comcast, Google, McAfee, etc). Those icon's sites (address book, encarta, solitaire, etc) which resided on my hard drive opened fine. It sounded like a connection problem, so I called Comcast tech support. After an hour on the phone, the tech said we either a problem with Dell (my computer maker) or Microsoft and that I should call them. He said the problem was not at Comcast. I called Dell (got their tech support rep in India) and worked with him for approximately another hour. He said he could not determine what the problem was and that if I gave him my e-mail address and telephone number he would do some research and, if he found an answer would call me. I left the computer for three or four hours and "Lo and behold" when I went back and clicked on the Comcast icon everything worked fine and I have not had anymore problems with any sites on the internet. Anybody have any idea what happened and if it is going to happen again. Please keep in mind that I am not anywhere near a computer guru. Thanks for the help. Jackl |
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