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#1
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cannot change display properties
yeaterday i scaned for updates and it gave me 2 critical updates
security update msxml4.0 and microsoft.net framework1.1 service pack 1 after a success dowload i ended up with somenew programs on my computer ..net framework data access, vgxq833989, xlm parser and sdk i dont have a clue of what these are and i am wondering if this is causing my problem here is what happens when i go to display in control panel i get an error mesage microsoft visual c++ runtime runtime error c/windows/rundll32.exe and when i right click on my desk top i get microsoft visual c++ runtime runtime error c/windows/explorer and then it shuts dowm explorer i am lost. thanks for the help |
#2
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The most common reason for seeing Explorer errors such as you report is
due to the system having unwanted malware installed, most often a commercial parasite of some form. Personally I feel it unlikely that either of the updates you installed will have caused this problem. You might want to think about using system restore to roll your system back to the state it was in before these errors started, provided that that was not more than a few days ago. When did you last check your system for malware using your preferred antivirus application making sure first that you are using an updated current set of viral reference signatures? This might be a good time to download yourself a copy of the free Ad-Aware SE Personal edition from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot Search & Destroy 1.3 (http://www.safer-networking.org/) and use them to check your system for other commercial parasites remembering that they are only as good as when you last updated their reference files. I also use a program called BHODemon (http://www.definitivesolutions.com/bhodemon.htm that checks for unwanted Browser Help Objects and SpywareBlaster (http://www.wilderssecurity.net/spywareblaster.html) which can help prevent some parasites getting a grip on your PC. Just is case the problem is due to a new version of the CoolWebSearch parasite you might want to download and run the CWShredder which targets that specific parasite. Unfortunately neither AdAware or SpyBot seem to be able as yet to fully detect all the various versions of the CoolWebSearch parasite as it keeps changing. The latest version of CWShredder can be downloaded (free) from http://www.intermute.com/spysubtract..._download.html Finally if you still continue to experience problems download a copy of HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a folder called HJT on C: (not on your desktop nor in your temp folder) and copy the file you downloaded to that folder. Close as many applications as you can including all instances of Internet Explorer. Enable Explorer to see all files and folders (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and then run hijackthis.exe and post back the log to either the HijackThis Forum at http://forums.spywareinfo.com/ or alternatively http://forum.aumha.org/viewforum.php?f=30 and hopefully this will enable someone to identify the cause of your problem. See also: Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines http://mvps.org/winhelp2002/unwanted.htm and also Browser Hijacking http://www.spywareinfo.com/articles/hijacked/ -- Mike Maltby MS-MVP coalmover wrote: yeaterday i scaned for updates and it gave me 2 critical updates security update msxml4.0 and microsoft.net framework1.1 service pack 1 after a success dowload i ended up with somenew programs on my computer .net framework data access, vgxq833989, xlm parser and sdk i dont have a clue of what these are and i am wondering if this is causing my problem here is what happens when i go to display in control panel i get an error mesage microsoft visual c++ runtime runtime error c/windows/rundll32.exe and when i right click on my desk top i get microsoft visual c++ runtime runtime error c/windows/explorer and then it shuts dowm explorer i am lost. thanks for the help |
#3
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well mike i tried the scans and came up empty
also system restore wont let me set a restore point. or use a previous one. thank you coalmover "Mike M" wrote: The most common reason for seeing Explorer errors such as you report is due to the system having unwanted malware installed, most often a commercial parasite of some form. Personally I feel it unlikely that either of the updates you installed will have caused this problem. You might want to think about using system restore to roll your system back to the state it was in before these errors started, provided that that was not more than a few days ago. When did you last check your system for malware using your preferred antivirus application making sure first that you are using an updated current set of viral reference signatures? This might be a good time to download yourself a copy of the free Ad-Aware SE Personal edition from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot Search & Destroy 1.3 (http://www.safer-networking.org/) and use them to check your system for other commercial parasites remembering that they are only as good as when you last updated their reference files. I also use a program called BHODemon (http://www.definitivesolutions.com/bhodemon.htm that checks for unwanted Browser Help Objects and SpywareBlaster (http://www.wilderssecurity.net/spywareblaster.html) which can help prevent some parasites getting a grip on your PC. Just is case the problem is due to a new version of the CoolWebSearch parasite you might want to download and run the CWShredder which targets that specific parasite. Unfortunately neither AdAware or SpyBot seem to be able as yet to fully detect all the various versions of the CoolWebSearch parasite as it keeps changing. The latest version of CWShredder can be downloaded (free) from http://www.intermute.com/spysubtract..._download.html Finally if you still continue to experience problems download a copy of HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a folder called HJT on C: (not on your desktop nor in your temp folder) and copy the file you downloaded to that folder. Close as many applications as you can including all instances of Internet Explorer. Enable Explorer to see all files and folders (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and then run hijackthis.exe and post back the log to either the HijackThis Forum at http://forums.spywareinfo.com/ or alternatively http://forum.aumha.org/viewforum.php?f=30 and hopefully this will enable someone to identify the cause of your problem. See also: Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines http://mvps.org/winhelp2002/unwanted.htm and also Browser Hijacking http://www.spywareinfo.com/articles/hijacked/ -- Mike Maltby MS-MVP coalmover wrote: yeaterday i scaned for updates and it gave me 2 critical updates security update msxml4.0 and microsoft.net framework1.1 service pack 1 after a success dowload i ended up with somenew programs on my computer .net framework data access, vgxq833989, xlm parser and sdk i dont have a clue of what these are and i am wondering if this is causing my problem here is what happens when i go to display in control panel i get an error mesage microsoft visual c++ runtime runtime error c/windows/rundll32.exe and when i right click on my desk top i get microsoft visual c++ runtime runtime error c/windows/explorer and then it shuts dowm explorer i am lost. thanks for the help |
#4
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If you want help in fixing problems it is essential that you post full
details of any error messages you are seeing such as those when attempting to use system restore. As for your scans "coming up empty" what did HijackThis tell you? -- Mike Maltby MS-MVP coalmover wrote: well mike i tried the scans and came up empty also system restore wont let me set a restore point. or use a previous one. thank you coalmover |
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