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#1
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Installing and Using a HP 2175 All In One
Good Day
I'm having difficulty installing an HP 2175 printer onto a PII running Windows 98. The installation proceeds error free, but the printer remains unidentified within the operating system. All Plug and Play files are loaded into the Device Manager, system configuration, except for a Printer Support entry. This should occur within the Universal Serial Bus controller. I spoken with HP and essentially they say, it's not their problem. Microsoft does not support 98 any more, but I did find a entry on their web site, that said plug and printers are a "know" problem. Any suggestions would be appreciated. Thanks |
#2
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There is a driver on the HP site with an April 2004 timestamp, maybe newer than
yours. Firmware and a cleanup utility is also available. Also many support documents. http://www.hp.com/country/us/en/support.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.msauer.mvps.org/ news://msnews.microsoft.com "David" wrote in message ... Good Day I'm having difficulty installing an HP 2175 printer onto a PII running Windows 98. The installation proceeds error free, but the printer remains unidentified within the operating system. All Plug and Play files are loaded into the Device Manager, system configuration, except for a Printer Support entry. This should occur within the Universal Serial Bus controller. I spoken with HP and essentially they say, it's not their problem. Microsoft does not support 98 any more, but I did find a entry on their web site, that said plug and printers are a "know" problem. Any suggestions would be appreciated. Thanks |
#3
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Good Day
Thank You Mary for the information. I have already executed the steps outlined on the HP web site, but to no avail. However, you speak of a firmware update that might help solve the problem. Where exactly on the WEB do I go to for this. Again, Thank You for taking the time to point me in a direction of a possible solution. -----Original Message----- There is a driver on the HP site with an April 2004 timestamp, maybe newer than yours. Firmware and a cleanup utility is also available. Also many support documents. http://www.hp.com/country/us/en/support.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.msauer.mvps.org/ news://msnews.microsoft.com "David" wrote in message ... Good Day I'm having difficulty installing an HP 2175 printer onto a PII running Windows 98. The installation proceeds error free, but the printer remains unidentified within the operating system. All Plug and Play files are loaded into the Device Manager, system configuration, except for a Printer Support entry. This should occur within the Universal Serial Bus controller. I spoken with HP and essentially they say, it's not their problem. Microsoft does not support 98 any more, but I did find a entry on their web site, that said plug and printers are a "know" problem. Any suggestions would be appreciated. Thanks . |
#4
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It is on the same page as the drivers
http://tinyurl.com/4xqkz -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.msauer.mvps.org/ news://msnews.microsoft.com "David" wrote in message ... Good Day Thank You Mary for the information. I have already executed the steps outlined on the HP web site, but to no avail. However, you speak of a firmware update that might help solve the problem. Where exactly on the WEB do I go to for this. Again, Thank You for taking the time to point me in a direction of a possible solution. -----Original Message----- There is a driver on the HP site with an April 2004 timestamp, maybe newer than yours. Firmware and a cleanup utility is also available. Also many support documents. http://www.hp.com/country/us/en/support.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.msauer.mvps.org/ news://msnews.microsoft.com "David" wrote in message ... Good Day I'm having difficulty installing an HP 2175 printer onto a PII running Windows 98. The installation proceeds error free, but the printer remains unidentified within the operating system. All Plug and Play files are loaded into the Device Manager, system configuration, except for a Printer Support entry. This should occur within the Universal Serial Bus controller. I spoken with HP and essentially they say, it's not their problem. Microsoft does not support 98 any more, but I did find a entry on their web site, that said plug and printers are a "know" problem. Any suggestions would be appreciated. Thanks . |
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