Help and Support and boot records

Okay so first of all when ever i try to get into helpand support it takes
forever for it to load and then when it does it says something like "help and
support error send this number to microsoft" or something like that and the
number is something like this "22541139" or some thing but i know it starts
with "225" but then when i type something into the serch box it will do
nothing but sit there until i exit out of the helpand support it is really
weird and i am getting really mad at it cause when ever i need something off
of it it will not do the help and suport. The second thing is that when ever
i scan it for viruses with norton system works it still scan for viruses and
everything but the thing that is bothering me is it comes up as "1 master
boot record and 2 boot records" now i think it used to be a windows
95(consedering i found an old ticket of Authenticity and a book saying
"Introducing Microsoft Windows 95") before it was upgraded to windows ME and
its hdd space is only 4.02GB and my 98 has 7.02GB of hard drive space in it
and so i was just wondering if it might have a hidden OS in it and if it does
how to get to it so i can have a double OS computer and to choose which OS i
want to use at startup.