Need help with help!

Hi all, I'm having a problem with my help files. Whenever I click on display
the right window pane stays blank. I tried tshoot.inf and install with the
Win98SE CD but still blank. I'm sure this is a question most of you find
really simple but I'm lost and really need your help. I really depend on my
help files. I especially use my troubleshooters. I feel lost without them.
Thanks all in advance for all your advice. Ani

There are 2 separate critical updates that caused the TShoot Wizards to stop working.
For more info and ways to use the wizards, see:
http://mvps.org/PracticallyNerded/Wi...98_Tshootr.htm

1st occurrence:
If you do not already have "Show All Files" checked in folder options, you need to
do that first.
To show all files, open My Computer, click on View Folder Options View tab. Under
the heading Hidden Files place a check next to Show All Files, Apply/Ok out.
Now find the Tshoot.inf file which should be in c:\windows\inf, right click on it and
select Install from the popup list. Have your Win cd on hand.

Second occurrence, only has workarounds to use the Tshoot Wizards:
This is because the latest critical update (Q824145) places a kill bit on the ActiveX
control tshoot.ocx. What is not recommended is removing the update or the kill bit
altogether as this will open up the vulnerabilities the update fixes, which is more
than killing tshoot.ocx. MS-MVP George (Bindar Dundat) has created a fix that will
open the tshooter and remove the kill bit. Once you close the tshooter it replaces
the kill bit.
-----------------
or here in case the first link is down:
http://home.comcast.net/~bascon58/98Help.htm

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"ani" wrote in message
...
Hi all, I'm having a problem with my help files. Whenever I click on display
the right window pane stays blank. I tried tshoot.inf and install with the
Win98SE CD but still blank. I'm sure this is a question most of you find
really simple but I'm lost and really need your help. I really depend on my
help files. I especially use my troubleshooters. I feel lost without them.
Thanks all in advance for all your advice. Ani

Thank u but I tried that already....without results. Ani
"Brian A." GoneFishn@aFarAwayLake wrote in message
...
There are 2 separate critical updates that caused the TShoot Wizards to
stop working.
For more info and ways to use the wizards, see:
http://mvps.org/PracticallyNerded/Wi...98_Tshootr.htm

1st occurrence:
If you do not already have "Show All Files" checked in folder options,
you need to
do that first.
To show all files, open My Computer, click on View Folder Options View
tab. Under
the heading Hidden Files place a check next to Show All Files, Apply/Ok
out.
Now find the Tshoot.inf file which should be in c:\windows\inf, right
click on it and
select Install from the popup list. Have your Win cd on hand.

Second occurrence, only has workarounds to use the Tshoot Wizards:
This is because the latest critical update (Q824145) places a kill bit on
the ActiveX
control tshoot.ocx. What is not recommended is removing the update or the
kill bit
altogether as this will open up the vulnerabilities the update fixes,
which is more
than killing tshoot.ocx. MS-MVP George (Bindar Dundat) has created a fix
that will
open the tshooter and remove the kill bit. Once you close the tshooter it
replaces
the kill bit.
-----------------
or here in case the first link is down:
http://home.comcast.net/~bascon58/98Help.htm

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"ani" wrote in message
...
Hi all, I'm having a problem with my help files. Whenever I click on
display
the right window pane stays blank. I tried tshoot.inf and install with
the
Win98SE CD but still blank. I'm sure this is a question most of you find
really simple but I'm lost and really need your help. I really depend on
my
help files. I especially use my troubleshooters. I feel lost without
them.
Thanks all in advance for all your advice. Ani

I'm so glad to here that I'm not alone. I'm experiencing
the exact same problem. I too, depend on my help files
often, especially the troubleshooters. I also have already
performed the steps that Brian A. suggested. Are there any
other suggestions?

Your Help will be greatly appreciated.

-----Original Message-----
Thank u but I tried that already....without results. Ani
"Brian A." GoneFishn@aFarAwayLake wrote in message
...
There are 2 separate critical updates that caused the
TShoot Wizards to
stop working.
For more info and ways to use the wizards, see:

http://mvps.org/PracticallyNerded/Wi...98_Tshootr.htm

1st occurrence:
If you do not already have "Show All Files" checked in
folder options,
you need to
do that first.
To show all files, open My Computer, click on View
Folder Options View
tab. Under
the heading Hidden Files place a check next to Show All
Files, Apply/Ok
out.
Now find the Tshoot.inf file which should be in
c:\windows\inf, right
click on it and
select Install from the popup list. Have your Win cd on
hand.

Second occurrence, only has workarounds to use the
Tshoot Wizards:
This is because the latest critical update (Q824145)
places a kill bit on
the ActiveX
control tshoot.ocx. What is not recommended is removing
the update or the
kill bit
altogether as this will open up the vulnerabilities the
update fixes,
which is more
than killing tshoot.ocx. MS-MVP George (Bindar Dundat)
has created a fix
that will
open the tshooter and remove the kill bit. Once you
close the tshooter it
replaces
the kill bit.
-----------------
or here in case the first link is down:
http://home.comcast.net/~bascon58/98Help.htm

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"ani" wrote in message
...
Hi all, I'm having a problem with my help files.
Whenever I click on
display
the right window pane stays blank. I tried tshoot.inf
and install with
the
Win98SE CD but still blank. I'm sure this is a
question most of you find
really simple but I'm lost and really need your help.
I really I feel lost without
them.
Thanks all in advance for all your advice. Ani





.

Hey Reesah, I'm still in the no troubleshooter zone! Still no help to help
solve this problem I hope soon someone will give us some sound advice! Ani
"Reesah" wrote in message
...
I'm so glad to here that I'm not alone. I'm experiencing
the exact same problem. I too, depend on my help files
often, especially the troubleshooters. I also have already
performed the steps that Brian A. suggested. Are there any
other suggestions?

Your Help will be greatly appreciated.

-----Original Message-----
Thank u but I tried that already....without results. Ani
"Brian A." GoneFishn@aFarAwayLake wrote in message
...
There are 2 separate critical updates that caused the
TShoot Wizards to
stop working.
For more info and ways to use the wizards, see:

http://mvps.org/PracticallyNerded/Wi...98_Tshootr.htm

1st occurrence:
If you do not already have "Show All Files" checked in
folder options,
you need to
do that first.
To show all files, open My Computer, click on View
Folder Options View
tab. Under
the heading Hidden Files place a check next to Show All
Files, Apply/Ok
out.
Now find the Tshoot.inf file which should be in
c:\windows\inf, right
click on it and
select Install from the popup list. Have your Win cd on
hand.

Second occurrence, only has workarounds to use the
Tshoot Wizards:
This is because the latest critical update (Q824145)
places a kill bit on
the ActiveX
control tshoot.ocx. What is not recommended is removing
the update or the
kill bit
altogether as this will open up the vulnerabilities the
update fixes,
which is more
than killing tshoot.ocx. MS-MVP George (Bindar Dundat)
has created a fix
that will
open the tshooter and remove the kill bit. Once you
close the tshooter it
replaces
the kill bit.
-----------------
or here in case the first link is down:
http://home.comcast.net/~bascon58/98Help.htm

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"ani" wrote in message
...
Hi all, I'm having a problem with my help files.
Whenever I click on
display
the right window pane stays blank. I tried tshoot.inf
and install with
the
Win98SE CD but still blank. I'm sure this is a
question most of you find
really simple but I'm lost and really need your help.
I really I feel lost without
them.
Thanks all in advance for all your advice. Ani





.

Which have you tried? The first, installing the .inf again will only work for the
first issue. The second, which is a workaround for the second update installed, does
work when implemented correctly. You must run the TSW from the app in the start menu,
not the help files. Did you try this method or read the .txt doc that is with it for
instructions on how to use it?
If you wish, go to microsoft.public.win98.general_discussion and do a find on
troubleshoot. I believe you will find another workaround or 2. Keep in mind that the
activeX was removed due to a vulnerability and if replaced opens back up the
vulnerability.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"ani" wrote in message
...
Thank u but I tried that already....without results. Ani
"Brian A." GoneFishn@aFarAwayLake wrote in message
...
There are 2 separate critical updates that caused the TShoot Wizards to
stop working.
For more info and ways to use the wizards, see:
http://mvps.org/PracticallyNerded/Wi...98_Tshootr.htm

1st occurrence:
If you do not already have "Show All Files" checked in folder options,
you need to
do that first.
To show all files, open My Computer, click on View Folder Options View
tab. Under
the heading Hidden Files place a check next to Show All Files, Apply/Ok
out.
Now find the Tshoot.inf file which should be in c:\windows\inf, right
click on it and
select Install from the popup list. Have your Win cd on hand.

Second occurrence, only has workarounds to use the Tshoot Wizards:
This is because the latest critical update (Q824145) places a kill bit on
the ActiveX
control tshoot.ocx. What is not recommended is removing the update or the
kill bit
altogether as this will open up the vulnerabilities the update fixes,
which is more
than killing tshoot.ocx. MS-MVP George (Bindar Dundat) has created a fix
that will
open the tshooter and remove the kill bit. Once you close the tshooter it
replaces
the kill bit.
-----------------
or here in case the first link is down:
http://home.comcast.net/~bascon58/98Help.htm

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"ani" wrote in message
...
Hi all, I'm having a problem with my help files. Whenever I click on
display
the right window pane stays blank. I tried tshoot.inf and install with
the
Win98SE CD but still blank. I'm sure this is a question most of you find
really simple but I'm lost and really need your help. I really depend on
my
help files. I especially use my troubleshooters. I feel lost without
them.
Thanks all in advance for all your advice. Ani

Which have you tried? The first, installing the .inf again will only work for the
first issue. The second, which is a workaround for the second update installed, does
work when implemented correctly. You must run the TSW from the app in the start menu,
not the help files. Did you try this method or read the .txt doc that is with it for
instructions on how to use it?
If you wish, go to microsoft.public.win98.general_discussion and do a find on
troubleshoot. I believe you will find another workaround or 2. Keep in mind that the
activeX was removed due to a vulnerability and if replaced opens back up the
vulnerability.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Reesah" wrote in message
...
I'm so glad to here that I'm not alone. I'm experiencing
the exact same problem. I too, depend on my help files
often, especially the troubleshooters. I also have already
performed the steps that Brian A. suggested. Are there any
other suggestions?

Your Help will be greatly appreciated.

-----Original Message-----
Thank u but I tried that already....without results. Ani
"Brian A." GoneFishn@aFarAwayLake wrote in message
...
There are 2 separate critical updates that caused the
TShoot Wizards to
stop working.
For more info and ways to use the wizards, see:

http://mvps.org/PracticallyNerded/Wi...98_Tshootr.htm

1st occurrence:
If you do not already have "Show All Files" checked in
folder options,
you need to
do that first.
To show all files, open My Computer, click on View
Folder Options View
tab. Under
the heading Hidden Files place a check next to Show All
Files, Apply/Ok
out.
Now find the Tshoot.inf file which should be in
c:\windows\inf, right
click on it and
select Install from the popup list. Have your Win cd on
hand.

Second occurrence, only has workarounds to use the
Tshoot Wizards:
This is because the latest critical update (Q824145)
places a kill bit on
the ActiveX
control tshoot.ocx. What is not recommended is removing
the update or the
kill bit
altogether as this will open up the vulnerabilities the
update fixes,
which is more
than killing tshoot.ocx. MS-MVP George (Bindar Dundat)
has created a fix
that will
open the tshooter and remove the kill bit. Once you
close the tshooter it
replaces
the kill bit.
-----------------
or here in case the first link is down:
http://home.comcast.net/~bascon58/98Help.htm

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"ani" wrote in message
...
Hi all, I'm having a problem with my help files.
Whenever I click on
display
the right window pane stays blank. I tried tshoot.inf
and install with
the
Win98SE CD but still blank. I'm sure this is a
question most of you find
really simple but I'm lost and really need your help.
I really I feel lost without
them.
Thanks all in advance for all your advice. Ani





.