Registry/Configuration Problem

I'm helping my neighbor with this problem: The screen goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

"Radford Ferland" wrote:

I'm helping my neighbor with this problem: The screen goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

Try booting the computer into Safe Mode.

To do this turn the computer on and press the Ctrl key just as soon as
the first information of any kind shows on the screen. Hold it down
until the Windows Startup Menu appears and choose Safe Mode from the
menu.

If it starts up into Safe Mode then use Start - Run and enter

SCANREG /RESTORE

in the dialog box. Choose the most recent registry backup that is
prior to the onset of problem.


If the computer will not boot into Safe Mode then boot it with a
WindowsMe Startup Disk. You can download one from www.bootdisk.com if
you do not already have one.

When the computer stops at the A:\ prompt enter the following
command:

SCANREG /RESTORE

and choose the most recent registry backup that is prior to the onset
of problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

Hello Ron,

I tried with Safe Mode but the same result so I'm going to
download from bootdisk and continue trying. I really
appreciate this help. This is all new territory for me and
I don't want to ruin my neighbor's computer any further
than it is already. I'll let you know about my progress.

Thank you very much,

Radford Ferland
-----Original Message-----
"Radford Ferland"
wrote:

I'm helping my neighbor with this problem: The screen
goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this
empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

Try booting the computer into Safe Mode.

To do this turn the computer on and press the Ctrl key
just as soon as
the first information of any kind shows on the screen.
Hold it down
until the Windows Startup Menu appears and choose Safe
Mode from the
menu.

If it starts up into Safe Mode then use Start - Run and
enter

SCANREG /RESTORE

in the dialog box. Choose the most recent registry
backup that is
prior to the onset of problem.


If the computer will not boot into Safe Mode then boot it
with a
WindowsMe Startup Disk. You can download one from
www.bootdisk.com if
you do not already have one.

When the computer stops at the A:\ prompt enter the
following
command:

SCANREG /RESTORE

and choose the most recent registry backup that is prior
to the onset
of problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers
don't eat much."
.

Hello Ron,

I was able to use the boot disk to enter Windows and from there I backed-up
ther My Documents folder. Although Ic an exexute some programs I'm mussing
the dll32.exe file so I'm going to reinstall ME and then load software as
needed.

Thanks for yor help.

Radford Ferland

"Ron Martell" wrote:

"Radford Ferland" wrote:

I'm helping my neighbor with this problem: The screen goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

Try booting the computer into Safe Mode.

To do this turn the computer on and press the Ctrl key just as soon as
the first information of any kind shows on the screen. Hold it down
until the Windows Startup Menu appears and choose Safe Mode from the
menu.

If it starts up into Safe Mode then use Start - Run and enter

SCANREG /RESTORE

in the dialog box. Choose the most recent registry backup that is
prior to the onset of problem.


If the computer will not boot into Safe Mode then boot it with a
WindowsMe Startup Disk. You can download one from www.bootdisk.com if
you do not already have one.

When the computer stops at the A:\ prompt enter the following
command:

SCANREG /RESTORE

and choose the most recent registry backup that is prior to the onset
of problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

Did you run the SCANREG /RESTORE - or not?

This is the first time you've mentioned a dll32.exe error, which is probably
the result of removing a virus/spyware.

Look in MSCONFIG and uncheck the item referring to it, then OK out, and
reboot on request.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Radford Ferland" Radford wrote in
message ...
Hello Ron,

I was able to use the boot disk to enter Windows and from there I
backed-up
ther My Documents folder. Although Ic an exexute some programs I'm mussing
the dll32.exe file so I'm going to reinstall ME and then load software as
needed.

Thanks for yor help.

Radford Ferland

"Ron Martell" wrote:

"Radford Ferland" wrote:

I'm helping my neighbor with this problem: The screen goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

Try booting the computer into Safe Mode.

To do this turn the computer on and press the Ctrl key just as soon as
the first information of any kind shows on the screen. Hold it down
until the Windows Startup Menu appears and choose Safe Mode from the
menu.

If it starts up into Safe Mode then use Start - Run and enter

SCANREG /RESTORE

in the dialog box. Choose the most recent registry backup that is
prior to the onset of problem.


If the computer will not boot into Safe Mode then boot it with a
WindowsMe Startup Disk. You can download one from www.bootdisk.com if
you do not already have one.

When the computer stops at the A:\ prompt enter the following
command:

SCANREG /RESTORE

and choose the most recent registry backup that is prior to the onset
of problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

Thank you Ron & Noel for responding to my postings. I have learned so much
these past few days working on this problem. The help that I have received
from you both have helped tremendously. The dll problem definitely had
something to do with spyware. I eventually reinstalled ME using a boot disk
with the CD support option.

Thnak again! I'll look forward to your future postings.

Radford Ferland

"Noel Paton" wrote:

Did you run the SCANREG /RESTORE - or not?

This is the first time you've mentioned a dll32.exe error, which is probably
the result of removing a virus/spyware.

Look in MSCONFIG and uncheck the item referring to it, then OK out, and
reboot on request.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Radford Ferland" Radford wrote in
message ...
Hello Ron,

I was able to use the boot disk to enter Windows and from there I
backed-up
ther My Documents folder. Although Ic an exexute some programs I'm mussing
the dll32.exe file so I'm going to reinstall ME and then load software as
needed.

Thanks for yor help.

Radford Ferland

"Ron Martell" wrote:

"Radford Ferland" wrote:

I'm helping my neighbor with this problem: The screen goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

Try booting the computer into Safe Mode.

To do this turn the computer on and press the Ctrl key just as soon as
the first information of any kind shows on the screen. Hold it down
until the Windows Startup Menu appears and choose Safe Mode from the
menu.

If it starts up into Safe Mode then use Start - Run and enter

SCANREG /RESTORE

in the dialog box. Choose the most recent registry backup that is
prior to the onset of problem.


If the computer will not boot into Safe Mode then boot it with a
WindowsMe Startup Disk. You can download one from www.bootdisk.com if
you do not already have one.

When the computer stops at the A:\ prompt enter the following
command:

SCANREG /RESTORE

and choose the most recent registry backup that is prior to the onset
of problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

If you reinstalled ME over itself from the CD, then you'll have to reinstall
ALL the Windows Updates - and probably remove/reinstall IE6!!
Download, install, and run Belarc Advisor (www.belarc.com) to see what it
has to say about the state of your hotfixes.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Radford Ferland" wrote in
message ...
Thank you Ron & Noel for responding to my postings. I have learned so much
these past few days working on this problem. The help that I have received
from you both have helped tremendously. The dll problem definitely had
something to do with spyware. I eventually reinstalled ME using a boot
disk
with the CD support option.

Thnak again! I'll look forward to your future postings.

Radford Ferland

"Noel Paton" wrote:

Did you run the SCANREG /RESTORE - or not?

This is the first time you've mentioned a dll32.exe error, which is
probably
the result of removing a virus/spyware.

Look in MSCONFIG and uncheck the item referring to it, then OK out, and
reboot on request.


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Radford Ferland" Radford wrote in
message ...
Hello Ron,

I was able to use the boot disk to enter Windows and from there I
backed-up
ther My Documents folder. Although Ic an exexute some programs I'm
mussing
the dll32.exe file so I'm going to reinstall ME and then load software
as
needed.

Thanks for yor help.

Radford Ferland

"Ron Martell" wrote:

"Radford Ferland" wrote:

I'm helping my neighbor with this problem: The screen goes
to an empty gray screen after a registry/configuration
error message that says to run SCANREG to correct the
registry error. Is there anything I can do from this empty
screen? I would appreciate any help simce I'm really a
novice trying to learn how to work on computers.

Thnak you!!

Try booting the computer into Safe Mode.

To do this turn the computer on and press the Ctrl key just as soon as
the first information of any kind shows on the screen. Hold it down
until the Windows Startup Menu appears and choose Safe Mode from the
menu.

If it starts up into Safe Mode then use Start - Run and enter

SCANREG /RESTORE

in the dialog box. Choose the most recent registry backup that is
prior to the onset of problem.


If the computer will not boot into Safe Mode then boot it with a
WindowsMe Startup Disk. You can download one from www.bootdisk.com if
you do not already have one.

When the computer stops at the A:\ prompt enter the following
command:

SCANREG /RESTORE

and choose the most recent registry backup that is prior to the onset
of problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."