Word shuts down Windows

I have a computer running Windows 98. It also has Office
97 Pro. Frequently, when you open a Word document and
type in any character, the computer shuts down and
restarts (no error mssages or warning, screen just goes
black.) Of course it then runs a scan disk because of
improper shut down. Any suggestions? This is not a new
load. The machine has been loaded with this OS and
application for quite some time and always run with no
problems. I did try to reload Windows and Office, but it
made no difference. It still happens. Thanks

Did you completely uninstall Office and then reinstall? =
Uninstalling/reinstalling Office will not remove your documents/files =
you created, when reinstalled they should automatically reassociate with =
the Office app they were created with. Not sure if this will help, but =
the Normal.dot has been known to cause issues, do a search for it and =
delete it. Last but not least, check with one of the Office NG's.

--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"jcollins" wrote in message =
...
I have a computer running Windows 98. It also has Office=20
97 Pro. Frequently, when you open a Word document and=20
type in any character, the computer shuts down and=20
restarts (no error mssages or warning, screen just goes=20
black.) Of course it then runs a scan disk because of=20
improper shut down. Any suggestions? This is not a new=20
load. The machine has been loaded with this OS and=20
application for quite some time and always run with no=20
problems. I did try to reload Windows and Office, but it=20
made no difference. It still happens. Thanks

I don't know, really. Are you saying this only happens when Office 97 is
involved, you are typing into an Office document?

(1) I guess this is worth a quick try...
..........Quote.......................
A common cause for WORD freezing is a corrupted
NORMAL.DOT file. Search for
this file and rename it, then re-start WORD.
--
Jeff Richards
MS MVP (DTS)
.........End of quote..............

Of course, he was talking about you. Still...

(a) You may not see it, unless "START button, Settings, Folder Options,
View tab" is bolted "Show all files"; may as well uncheck "Hide file
extensions..." too.

(b) "START button, Find, F/F, Normal.dot".
(c) R-Clk it, & delete or rename it.

(2) Try the Microsoft Knowledge Base
http://search.support.microsoft.com/...SD=GN&LN=EN-US MSKB
Select Office 97 from the product dropdown menu.

(3) Have you tried an Office Newsgroup...?...
news://msnews.microsoft.com/microsof...c.office.setup


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"jcollins" wrote in message
...
| I have a computer running Windows 98. It also has Office
| 97 Pro. Frequently, when you open a Word document and
| type in any character, the computer shuts down and
| restarts (no error mssages or warning, screen just goes
| black.) Of course it then runs a scan disk because of
| improper shut down. Any suggestions? This is not a new
| load. The machine has been loaded with this OS and
| application for quite some time and always run with no
| problems. I did try to reload Windows and Office, but it
| made no difference. It still happens. Thanks
|

I had a problem with Word freezing (see thread Word 2000 freeze 7/10/04).
The solution below seems to have relieved the issue. I renamed the
normal.dot file and word now opens fine.


"Brian A." GoneFishn@aFarAwayLake wrote in message
...
Did you completely uninstall Office and then reinstall?
Uninstalling/reinstalling Office will not remove your documents/files you
created, when reinstalled they should automatically reassociate with the
Office app they were created with. Not sure if this will help, but the
Normal.dot has been known to cause issues, do a search for it and delete it.
Last but not least, check with one of the Office NG's.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"jcollins" wrote in message
...
I have a computer running Windows 98. It also has Office
97 Pro. Frequently, when you open a Word document and
type in any character, the computer shuts down and
restarts (no error mssages or warning, screen just goes
black.) Of course it then runs a scan disk because of
improper shut down. Any suggestions? This is not a new
load. The machine has been loaded with this OS and
application for quite some time and always run with no
problems. I did try to reload Windows and Office, but it
made no difference. It still happens. Thanks

Fine and dandy. IIRC a new one is created that is not corrupted, if =
this is true you can delete the renamed one once your sure the problem =
no longer exists.

--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Jeff" wrote in message =
...
I had a problem with Word freezing (see thread Word 2000 freeze =
7/10/04).
The solution below seems to have relieved the issue. I renamed the
normal.dot file and word now opens fine.
=20
=20
"Brian A." GoneFishn@aFarAwayLake wrote in message
...
Did you completely uninstall Office and then reinstall?
Uninstalling/reinstalling Office will not remove your documents/files =
you
created, when reinstalled they should automatically reassociate with =
the
Office app they were created with. Not sure if this will help, but the
Normal.dot has been known to cause issues, do a search for it and =
delete it.
Last but not least, check with one of the Office NG's.
=20
--=20
Brian A.
=20
Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.
=20
=20
"jcollins" wrote in message
...
I have a computer running Windows 98. It also has Office
97 Pro. Frequently, when you open a Word document and
type in any character, the computer shuts down and
restarts (no error mssages or warning, screen just goes
black.) Of course it then runs a scan disk because of
improper shut down. Any suggestions? This is not a new
load. The machine has been loaded with this OS and
application for quite some time and always run with no
problems. I did try to reload Windows and Office, but it
made no difference. It still happens. Thanks

=20

Congratulations!

--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Brian A." GoneFishn@aFarAwayLake wrote in message
...
Fine and dandy. IIRC a new one is created that is not corrupted, if this
is true you can delete the renamed one once your sure the problem no
longer exists.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Jeff" wrote in message
...
I had a problem with Word freezing (see thread Word 2000 freeze
7/10/04).
The solution below seems to have relieved the issue. I renamed the
normal.dot file and word now opens fine.


"Brian A." GoneFishn@aFarAwayLake wrote in message
...
Did you completely uninstall Office and then reinstall?
Uninstalling/reinstalling Office will not remove your documents/files
you
created, when reinstalled they should automatically reassociate with
the
Office app they were created with. Not sure if this will help, but the
Normal.dot has been known to cause issues, do a search for it and
delete it.
Last but not least, check with one of the Office NG's.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"jcollins" wrote in message
...
I have a computer running Windows 98. It also has Office
97 Pro. Frequently, when you open a Word document and
type in any character, the computer shuts down and
restarts (no error mssages or warning, screen just goes
black.) Of course it then runs a scan disk because of
improper shut down. Any suggestions? This is not a new
load. The machine has been loaded with this OS and
application for quite some time and always run with no
problems. I did try to reload Windows and Office, but it
made no difference. It still happens. Thanks

To who? Yourself or the OP? I believe what he meant by "The solution =
below seems to have relieved the issue." was in reference to your =
response.

--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.

I think he meant YOURS, because it is "below" inside his response.

By the way, I didn't see yours when I posted mine. (I'm no copycat!) I
suppose you responded offline. When you connected, it showed up earlier
than mine, because the timestamp is as/of when it was "Sent" to the
Outbox whether on/off-line.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Brian A." GoneFishn@aFarAwayLake wrote in message
...
To who? Yourself or the OP? I believe what he meant by "The solution
below seems to have relieved the issue." was in reference to your
response.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.

Nah! I mentioned Delete and you mentioned Rename. Either way the OP has =
it sorted and is in happy land. BTW, I'm on cable, no such thing as off =
line. Guess I could check "Work Offline" but why? I like being connected =
and even more so, the speed! In Tim Allen's own great sounds "grunt =
grunt grunt".

--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"PCR" wrote in message =
...
I think he meant YOURS, because it is "below" inside his response.
=20
By the way, I didn't see yours when I posted mine. (I'm no copycat!) I
suppose you responded offline. When you connected, it showed up =
earlier
than mine, because the timestamp is as/of when it was "Sent" to the
Outbox whether on/off-line.
=20
=20
--=20
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Brian A." GoneFishn@aFarAwayLake wrote in message
...
To who? Yourself or the OP? I believe what he meant by "The solution
below seems to have relieved the issue." was in reference to your
response.
=20
--=20
Brian A.
=20
Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.
=20

Absolutely, glad OP is good! That's odd, then, that your post... oh, it
only was posted a minute before mine. I thought it was an hour! OK,
then, that's why I didn't see it. It's extremely rare I'll see a post
that soon.

Deleting "Normal.dot" seems to be a good one. I'm beginning to wish I
had one, now, just so I could delete it.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Brian A." GoneFishn@aFarAwayLake wrote in message
...
Nah! I mentioned Delete and you mentioned Rename. Either way the OP has
it sorted and is in happy land. BTW, I'm on cable, no such thing as off
line. Guess I could check "Work Offline" but why? I like being connected
and even more so, the speed! In Tim Allen's own great sounds "grunt
grunt grunt".

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"PCR" wrote in message
...
I think he meant YOURS, because it is "below" inside his response.

By the way, I didn't see yours when I posted mine. (I'm no copycat!) I
suppose you responded offline. When you connected, it showed up
earlier
than mine, because the timestamp is as/of when it was "Sent" to the
Outbox whether on/off-line.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Brian A." GoneFishn@aFarAwayLake wrote in message
...
To who? Yourself or the OP? I believe what he meant by "The solution
below seems to have relieved the issue." was in reference to your
response.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.