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#1
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KB891711 and Microsoft unresponsiveness/(ir)responsability
The *very* large number of posts reporting severe problems with KB891711, and
my bad personnal experience (major graphic display problems) trigger me to raise the follwing questions: - how is it possible that Microsoft does not react to this overwhelming number of warnings and does not post a message on its web site and/or on windows update signalling that installation of KB891711 may cause problems ? - why do they not suggest (and post) that the best way to recover control of the machine is to start in safe mode and to uncheck the KB891711 entry on the startup list (using msconfig). This method has been widely publicized on various forums and is effective. The result of Microsoft silence is that many victims of KB891711 will think that their computer needs repair and/or replacement (since they often cannot start in normal mode). This is actually what I was told by a reseller (who eventually sugegsted that I had a disk problem and that I better had to buy a new womputer). Is Microsoft - irresponsible ? - unwilling to recognize that they put a bad piece of software on Windows Update (obsviously not sufficiently tested on a Win98/WinMe ? - willing to make unusable as many Win98/Winme computers as possible since these victims are likely to by newer machines ... running Windows XP ... Can Microsoft comment ? |
#2
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Paul (Bornival) wrote:
The *very* large number of posts reporting severe problems with KB891711, and my bad personnal experience (major graphic display problems) trigger me to raise the follwing questions: - how is it possible that Microsoft does not react to this overwhelming number of warnings and does not post a message on its web site and/or on windows update signalling that installation of KB891711 may cause problems ? - why do they not suggest (and post) that the best way to recover control of the machine is to start in safe mode and to uncheck the KB891711 entry on the startup list (using msconfig). This method has been widely publicized on various forums and is effective. The result of Microsoft silence is that many victims of KB891711 will think that their computer needs repair and/or replacement (since they often cannot start in normal mode). This is actually what I was told by a reseller (who eventually sugegsted that I had a disk problem and that I better had to buy a new womputer). Is Microsoft - irresponsible ? - unwilling to recognize that they put a bad piece of software on Windows Update (obsviously not sufficiently tested on a Win98/WinMe ? - willing to make unusable as many Win98/Winme computers as possible since these victims are likely to by newer machines ... running Windows XP ... Can Microsoft comment ? "Microsoft" doesn't come here, Paul. -- ~PA Bear |
#4
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"Paul (Bornival)" wrote in message ... The *very* large number of posts reporting severe problems with KB891711, and my bad personnal experience (major graphic display problems) trigger me to raise the follwing questions: - how is it possible that Microsoft does not react to this overwhelming number of warnings and does not post a message on its web site and/or on windows update signalling that installation of KB891711 may cause problems ? It is relative to the level of support that a given product has reached. - why do they not suggest (and post) that the best way to recover control of the machine is to start in safe mode and to uncheck the KB891711 entry on the startup list (using msconfig). This method has been widely publicized on various forums and is effective. It is relative to the level of support that a given product has reached. The result of Microsoft silence is that many victims of KB891711 will think that their computer needs repair and/or replacement (since they often cannot start in normal mode). This is actually what I was told by a reseller (who eventually sugegsted that I had a disk problem and that I better had to buy a new womputer). Is Microsoft irresponsible ? In this case, no. - unwilling to recognize that they put a bad piece of software on Windows Update (obsviously not sufficiently tested on a Win98/WinMe ? It would seem so. - willing to make unusable as many Win98/Winme computers as possible since these victims are likely to by newer machines ... running Windows XP ... Many people will indeed suspect that, given Microsoft's image on the street. Whether there is validity here, I cannot say. Can Microsoft comment ? They may. They monitor these NewsGroups, and "borrow" and implement ideas which prove to have merit, and provide feedback to operational groups and management where warranted, but only rarely will they have someone from Microsoft comment on the record in this NG. |
#5
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Hugh Candlin wrote:
"Paul (Bornival)" wrote in message ... The *very* large number of posts reporting severe problems with KB891711, and my bad personnal experience (major graphic display problems) trigger me to raise the follwing questions: - how is it possible that Microsoft does not react to this overwhelming number of warnings and does not post a message on its web site and/or on windows update signalling that installation of KB891711 may cause problems ? It is relative to the level of support that a given product has reached. - why do they not suggest (and post) that the best way to recover control of the machine is to start in safe mode and to uncheck the KB891711 entry on the startup list (using msconfig). This method has been widely publicized on various forums and is effective. It is relative to the level of support that a given product has reached. The result of Microsoft silence is that many victims of KB891711 will think that their computer needs repair and/or replacement (since they often cannot start in normal mode). This is actually what I was told by a reseller (who eventually sugegsted that I had a disk problem and that I better had to buy a new womputer). Is Microsoft irresponsible ? In this case, no. - unwilling to recognize that they put a bad piece of software on Windows Update (obsviously not sufficiently tested on a Win98/WinMe ? It would seem so. - willing to make unusable as many Win98/Winme computers as possible since these victims are likely to by newer machines ... running Windows XP ... Many people will indeed suspect that, given Microsoft's image on the street. Whether there is validity here, I cannot say. Can Microsoft comment ? They may. They monitor these NewsGroups, and "borrow" and implement ideas which prove to have merit, and provide feedback to operational groups and management where warranted, but only rarely will they have someone from Microsoft comment on the record in this NG. Maybe they're just too busy laughing. |
#6
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Paul (Bornival) wrote:
- how is it possible that Microsoft does not react to this overwhelming number of warnings and does not post a message Because Microsoft wants to kill off Windows 98 and this was a good way to do it. |
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