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#1
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"printer offline"
I have a Win98 computer that was printing to a networked (ethernet tcp/
ip) HP LaserJet 4si. The other day a user reported to me that the computer would no longer print to the printer. Other computers (running XP) can print to it without problems. The Win98 computer reports the printer as "offline". I can ping the printer's jetdirect IP. If I try to have windows bring the printer online, it says it cannot do so. I tried removing the printer and adding it again with the HP jetdirect setup program, but it does not find the printer. What should I do next? Thanks! |
#2
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"printer offline"
Are you getting an error message?
"Access Code" Error Message Printing to Networked Printer http://support.microsoft.com/kb/260737/en-us Note JetDirect is no longer supported by Hewlett-Packard. For more information about new software solutions, visit the following Hewlett-Packard Web site: http://www.hp.com/ Unable to Add HP JetAdmin Service http://support.microsoft.com/kb/188201/en-us HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/kb/128345/en-us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com Chris wrote in message ... I have a Win98 computer that was printing to a networked (ethernet tcp/ ip) HP LaserJet 4si. The other day a user reported to me that the computer would no longer print to the printer. Other computers (running XP) can print to it without problems. The Win98 computer reports the printer as "offline". I can ping the printer's jetdirect IP. If I try to have windows bring the printer online, it says it cannot do so. I tried removing the printer and adding it again with the HP jetdirect setup program, but it does not find the printer. What should I do next? Thanks! |
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