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#1
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Internet connection problem
Forwarded to WinME General via crosspost.
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Alan wrote: I'm running WinMe and had a hardware crash that wiped out most of the files for Zone Alarm (free ed) and AVG Anti-virus. I re-installed AVG OK but ZA won't re-install, and I got various error messages about VSUTIL.DLL not found. However that file was still in C:\Windows\System with its original date-stamp and I tried replacing it without success. I eventually fixed ongoing error messages at startup by finding and deleting residual files and registry entries for ZA, but it still won't re-install. I also got an error message in Total Recorder at close-down saying it couldn't reinstate missing registry key HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\ InternetAlert \.Current so I added that key manually (with no content) without making any difference. I've also tried re-installing Total Recorder and re-installing Windows. Apart from having no firewall I also have a major problem with Internet connection speed (I am on dial-up), which is normal (about 36K) when I re-boot and first connect with Firefox, then slows down to about 0.05K after a few minutes on-line and everything times out including Outlook Express. Not sure whether it's idle time, number of packets sent or switching sites that triggers the problem. Closing the browser doesn't fix it but a re-boot does. Ping Plotter gives normal response times but a few unreacheable destinations. Local URL's are OK so that might be irrelevant. The Dr TCP settings I can see are also OK. I have run out of things to try. Can anyone help me with other suggestions or registry settings relating to ports, firewalls, browsers and Internet connection that might have been corrupted please? And where can I find the correct settings? It took several re-boots to post this message. |
#2
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Internet connection problem
On Jan 9, 9:19*pm, "PA Bear [MS MVP]" wrote:
Forwarded to WinME General via crosspost. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Adminhttp://aumha.net DTS-Lhttp://dts-l.net/ Alan wrote: I'm running WinMe and had a hardware crash that wiped out most of the files for Zone Alarm (free ed) and AVG Anti-virus. I re-installed AVG OK but ZA won't re-install, and I got various error messages about VSUTIL.DLL not found. However that file was still in C:\Windows\System with its original date-stamp and I tried replacing it without success. I eventually fixed ongoing error messages at startup by finding and deleting residual files and registry entries for ZA, but it still won't re-install. I also got an error message in Total Recorder at close-down saying it couldn't reinstate missing registry key HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\ InternetAlert \.Current so I added that key manually (with no content) without making any difference. I've also tried re-installing Total Recorder and re-installing Windows. Apart from having no firewall I also have a major problem with Internet connection speed (I am on dial-up), which is normal (about 36K) when I re-boot and first connect with Firefox, then slows down to about 0.05K after a few minutes on-line and everything times out including Outlook Express. Not sure whether it's idle time, number of packets sent or switching sites that triggers the problem. Closing the browser doesn't fix it but a re-boot does. Ping Plotter gives normal response times but a few unreacheable destinations. Local URL's are OK so that might be irrelevant. The Dr TCP settings I can see are also OK. I have run out of things to try. Can anyone help me with other suggestions or registry settings relating to ports, firewalls, browsers and Internet connection that might have been corrupted please? And where can I find the correct settings? It took several re-boots to post this message.- Hide quoted text - - Show quoted text - Have you tried System Restore to some time before the hardware crash, Remove ZA (which version do you have?), put on AVG (I find AVG 7.5 "works")? No doubt you would have put on any backup if you had one? |
#3
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Internet connection problem
Have you tried System Restore to some time before the hardware crash,
Remove ZA (which version do you have?), put on AVG (I find AVG 7.5 "works")? No doubt you would have put on any backup if you had one? No I didn't - I decided the missing folders for AVG and ZA were first priority, then when I ran into reinstall problems I thought there might be missing system files too so I reinstalled Windows - which of course wiped out all the earlier Restore points. Catch 22. I have since realized my 'normal' connection is also very slow (only 3 or 4K) and the cause of the additional slowing isn't Internet connection but something else - no idea what yet. Wondering if a registry patch of all the settings that might be affecting it would be worth trying, but I don't know where to get it from. Any ideas please? |
#4
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Internet connection problem
How do you know the internet connection isn't the problem? It's my
experience that telephone line quality is darn near *everything* when it comes to dial-up connection speed. -- Gary S. Terhune MS-MVP Shell/User www.grystmill.com "Alan" wrote in message ... Have you tried System Restore to some time before the hardware crash, Remove ZA (which version do you have?), put on AVG (I find AVG 7.5 "works")? No doubt you would have put on any backup if you had one? No I didn't - I decided the missing folders for AVG and ZA were first priority, then when I ran into reinstall problems I thought there might be missing system files too so I reinstalled Windows - which of course wiped out all the earlier Restore points. Catch 22. I have since realized my 'normal' connection is also very slow (only 3 or 4K) and the cause of the additional slowing isn't Internet connection but something else - no idea what yet. Wondering if a registry patch of all the settings that might be affecting it would be worth trying, but I don't know where to get it from. Any ideas please? |
#5
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Internet connection problem
Agree, telephone dialup is the worst type of connection to the internet..
I fought with the local phone company for over 10 years about the dialup i had.. First they installed "boosters" on my service, which makes the voice better but the data stream worse.. went from 33,600 down to 26,400.. Then the phone company had falures on their remote switches which further reduced the packets down to 14,400. each time the phone company "tryed" to do anything it just got worse.. When I finnally dropped AT&T (BellSouth) my dialup was 4,600.. And just like you I had completely redone my computer 3 or 4 times with no good results.. To this day the AT&T people have denied they have any fault in the matter.. (however I have talked to over 20 neighbors and all using dialup had the same problems..) ((further test of the telephone network in this region showed not one of the phone switches or line services were compliant with FCC regulations)) RTS "Alan" wrote in message ... Have you tried System Restore to some time before the hardware crash, Remove ZA (which version do you have?), put on AVG (I find AVG 7.5 "works")? No doubt you would have put on any backup if you had one? No I didn't - I decided the missing folders for AVG and ZA were first priority, then when I ran into reinstall problems I thought there might be missing system files too so I reinstalled Windows - which of course wiped out all the earlier Restore points. Catch 22. I have since realized my 'normal' connection is also very slow (only 3 or 4K) and the cause of the additional slowing isn't Internet connection but something else - no idea what yet. Wondering if a registry patch of all the settings that might be affecting it would be worth trying, but I don't know where to get it from. Any ideas please? |
#6
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Internet connection problem
You may want to give "Copper.net" a try, my experience with them is quite
positive. Harry. "Alan" wrote in message ... Have you tried System Restore to some time before the hardware crash, Remove ZA (which version do you have?), put on AVG (I find AVG 7.5 "works")? No doubt you would have put on any backup if you had one? No I didn't - I decided the missing folders for AVG and ZA were first priority, then when I ran into reinstall problems I thought there might be missing system files too so I reinstalled Windows - which of course wiped out all the earlier Restore points. Catch 22. I have since realized my 'normal' connection is also very slow (only 3 or 4K) and the cause of the additional slowing isn't Internet connection but something else - no idea what yet. Wondering if a registry patch of all the settings that might be affecting it would be worth trying, but I don't know where to get it from. Any ideas please? |
#7
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Internet connection problem
On Jan 12, 1:22 pm, "webster72n" wrote:
You may want to give "Copper.net" a try, my experience with them is quite positive. Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've checked with my ISP and they say there are no current connection issues. I'm fairly sure the problem is with my PC because (i) it began with the CD drive crash that wiped out Zone Alarm (ii) what was left of ZA wouldn't uninstall so I had to delete leftover files mentioned in re-boot error messages then searched the registry for leftover settings and I probably missed some (iii) ZA refuses to re-install with a missing VSUTIL.DLL error message when it isn't missing (iv) a re-connect doesn't make any difference but a reboot and reconnect does, and if it was an ISP issue their software wouldn't know I'd re- booted while I was offline. If there were orphaned ZA registry keys Registry Healer should find them but it doesn't. As to why reinstalling Windows didn't work, all I can think of is that I did it before I'd removed the ZA residuals that were causing reboot error messages, and the new registry might have been corrupted during those re-starts. The handshake in the modem log is normal and as I said earlier Ping Plotter gives normal response times, the CD drive's working again and I can't find any other hardware errors so I don't think hardware's the problem. Which leaves bad port, firewall and connection settings in the registry as the most likely suspect, hence my question where I can get a patch for those? |
#8
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Internet connection problem
Regarding your ZA problem, please follow these instructions all the way through, as
originally received from ZoneLabs: STEP1: UNINSTALL ZONEALARM ============ Windows 98/ME ============ 01.) Click Start, Run 02.) In the Run box type in MSConfig 03.) Click OK 04.) Click the Advanced Button 05.) Place a check in Enable Startup Menu 06.) Click OK, then OK again 07.) Restart your computer 08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the keyboard and pressing Enter 09.) Once in Safe Mode close the help and support screen 10.) Double Click My Computer 11.) Click View, Folder Options, View Tab 12.) Place a dot next to "Show Hidden Files and Folders" or "Show All Files" 13.) Remove the check from "Hide Protected Operating System Files (Recommended)" 14.) Choose Yes to the warning 15.) Click OK 16.) Double click the "C:" drive Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them. 17.) Double Click the Program Files Folder 18.) Right Click the Zone Labs Folder, click Delete, and choose Yes 19.) Close this window 20.) Click Start, My Computer 21.) Double Click the C: 22.) Double Click the Windows Folder 23.) Right Click the Internet Logs Folder, click Delete, and choose Yes 24.) Double Click the System Folder 25.) Click View, Details 26.) Right Click the Zone Labs Folder, click Delete, and choose Yes 27.) Right Click the file VSData95.VxD, click Delete, and choose Yes 28.) Right Click the file VSUtil.dll, click Delete, and choose Yes 29.) Right Click the file VSInit.dll, click Delete, and choose Yes 30.) Close this window 31.) Click Start, Run 32.) In the Run box type in RegEdit 33.) Click OK 34.) Click the + next to HKEY_LOCAL_MACHINE 35.) Click the + next to SYSTEM 36.) Click the + next to CurrentControlSet 37.) Click the + next to Services 38.) Click the + next to VxD 39.) Highlight the "VSData95" folder 40.) Press Delete, click Yes 41.) close the registry Editor 42.) Click Start, Run 43.) In the Run box type in MSConfig 44.) Click OK 45.) Click the Advanced Button 46.) Remove check in Enable Startup Menu 47.) Click OK, then OK again 48.) Restart your computer STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM Open Your browser and navigate to the following URL. Once at the web page follow the directions to reset your root certificates. https://getca.verisign.com/ STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM Select the appropriate download link below to download ZoneAlarm. Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN when downloading. ZoneAlarm (FREE) http://www.zonelabs.com/zadownload -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.net/ http://dts-l.net/goodpost.htm "Alan" wrote in message ... On Jan 12, 1:22 pm, "webster72n" wrote: You may want to give "Copper.net" a try, my experience with them is quite positive. Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've checked with my ISP and they say there are no current connection issues. I'm fairly sure the problem is with my PC because (i) it began with the CD drive crash that wiped out Zone Alarm (ii) what was left of ZA wouldn't uninstall so I had to delete leftover files mentioned in re-boot error messages then searched the registry for leftover settings and I probably missed some (iii) ZA refuses to re-install with a missing VSUTIL.DLL error message when it isn't missing (iv) a re-connect doesn't make any difference but a reboot and reconnect does, and if it was an ISP issue their software wouldn't know I'd re- booted while I was offline. If there were orphaned ZA registry keys Registry Healer should find them but it doesn't. As to why reinstalling Windows didn't work, all I can think of is that I did it before I'd removed the ZA residuals that were causing reboot error messages, and the new registry might have been corrupted during those re-starts. The handshake in the modem log is normal and as I said earlier Ping Plotter gives normal response times, the CD drive's working again and I can't find any other hardware errors so I don't think hardware's the problem. Which leaves bad port, firewall and connection settings in the registry as the most likely suspect, hence my question where I can get a patch for those? |
#9
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Internet connection problem
That should fix him up, Glee.
Had no idea Alan was all the way from New Zealand. From tv- and other pictures it looks like a beautiful piece of country. Harry. "glee" wrote in message ... Regarding your ZA problem, please follow these instructions all the way through, as originally received from ZoneLabs: STEP1: UNINSTALL ZONEALARM ============ Windows 98/ME ============ 01.) Click Start, Run 02.) In the Run box type in MSConfig 03.) Click OK 04.) Click the Advanced Button 05.) Place a check in Enable Startup Menu 06.) Click OK, then OK again 07.) Restart your computer 08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the keyboard and pressing Enter 09.) Once in Safe Mode close the help and support screen 10.) Double Click My Computer 11.) Click View, Folder Options, View Tab 12.) Place a dot next to "Show Hidden Files and Folders" or "Show All Files" 13.) Remove the check from "Hide Protected Operating System Files (Recommended)" 14.) Choose Yes to the warning 15.) Click OK 16.) Double click the "C:" drive Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them. 17.) Double Click the Program Files Folder 18.) Right Click the Zone Labs Folder, click Delete, and choose Yes 19.) Close this window 20.) Click Start, My Computer 21.) Double Click the C: 22.) Double Click the Windows Folder 23.) Right Click the Internet Logs Folder, click Delete, and choose Yes 24.) Double Click the System Folder 25.) Click View, Details 26.) Right Click the Zone Labs Folder, click Delete, and choose Yes 27.) Right Click the file VSData95.VxD, click Delete, and choose Yes 28.) Right Click the file VSUtil.dll, click Delete, and choose Yes 29.) Right Click the file VSInit.dll, click Delete, and choose Yes 30.) Close this window 31.) Click Start, Run 32.) In the Run box type in RegEdit 33.) Click OK 34.) Click the + next to HKEY_LOCAL_MACHINE 35.) Click the + next to SYSTEM 36.) Click the + next to CurrentControlSet 37.) Click the + next to Services 38.) Click the + next to VxD 39.) Highlight the "VSData95" folder 40.) Press Delete, click Yes 41.) close the registry Editor 42.) Click Start, Run 43.) In the Run box type in MSConfig 44.) Click OK 45.) Click the Advanced Button 46.) Remove check in Enable Startup Menu 47.) Click OK, then OK again 48.) Restart your computer STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM Open Your browser and navigate to the following URL. Once at the web page follow the directions to reset your root certificates. https://getca.verisign.com/ STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM Select the appropriate download link below to download ZoneAlarm. Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN when downloading. ZoneAlarm (FREE) http://www.zonelabs.com/zadownload -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.net/ http://dts-l.net/goodpost.htm "Alan" wrote in message ... On Jan 12, 1:22 pm, "webster72n" wrote: You may want to give "Copper.net" a try, my experience with them is quite positive. Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've checked with my ISP and they say there are no current connection issues. I'm fairly sure the problem is with my PC because (i) it began with the CD drive crash that wiped out Zone Alarm (ii) what was left of ZA wouldn't uninstall so I had to delete leftover files mentioned in re-boot error messages then searched the registry for leftover settings and I probably missed some (iii) ZA refuses to re-install with a missing VSUTIL.DLL error message when it isn't missing (iv) a re-connect doesn't make any difference but a reboot and reconnect does, and if it was an ISP issue their software wouldn't know I'd re- booted while I was offline. If there were orphaned ZA registry keys Registry Healer should find them but it doesn't. As to why reinstalling Windows didn't work, all I can think of is that I did it before I'd removed the ZA residuals that were causing reboot error messages, and the new registry might have been corrupted during those re-starts. The handshake in the modem log is normal and as I said earlier Ping Plotter gives normal response times, the CD drive's working again and I can't find any other hardware errors so I don't think hardware's the problem. Which leaves bad port, firewall and connection settings in the registry as the most likely suspect, hence my question where I can get a patch for those? |
#10
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Internet connection problem
"RockyTSquirrel" wrote in message news:364ij.32484$Ux2.7866@attbi_s22... Agree, telephone dialup is the worst type of connection to the internet.. I fought with the local phone company for over 10 years about the dialup i had.. First they installed "boosters" on my service, which makes the voice better but the data stream worse.. went from 33,600 down to 26,400.. Then the phone company had falures on their remote switches which further reduced the packets down to 14,400. It's funny how things change. When I first started using the net before it was the internet, connecting to other computers on bulletin board systems, 14,400 bps was really fast. Now most people are getting cable/DSL and dialup of any speed is unbearably slow. I subscribe to the 'fast' cable internet even though I think the price is too high and now it seems they've invented a much faster cable internet so they can charge even more. My PC is about 5 years old and I don't have a single HDTV yet, but I hear the latest goal is getting HD movies to download to the PC. |
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