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#1
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Cannot startup Windows after disk defragmentation
Hello Everyone,
I have a Dell Desktop Pentium 700 MHz with 512 RAM installed and Windows 98 SE. The Windows version is 4.10.2222. This computer has been working fine for many years. Installed programs include Norton System Works 2005 Premier and Norton Internet Security 2006. To optimize my hard disk, I ran Norton Disk Optimization – Speed Disk that is part of the Norton Utilities. A message popped up – maybe bad disk sectors. I ran Norton Disk Doctor. I checked repair automatically and created a NDD undo file. I restarted the computer and resumed optimization which proceeded very slowly. After several hours, I pressed "Stop"; and was able to shut the system down normally. I started the computer and received error message: "This program performed an illegal operation and will be shut down" for each of the following processes: 1. Ccsetmgr 2. Ccevtmgr 3. Nprotect 4. Aluschedulersvc 5. Iddvc 6. Sbserv 7. Ccproxy 8. Sbserv "Details" for each of the above indicated "invalid page fault in module MSVCRT.DLL" and listed various registers and stack dump. I also received the following two "Error Starting Program" messages mixed in with the above error messages: 1. "The PSAPI.DLL file is linked to missing export NTDLL.DLL:NtAllocateVirtualMemory". 2. "The APITRAP.DLL file cannot start. Check the file to determine the problem". Next, the Microsoft Network dialog box came up. I entered the password and the error message "This program performed an illegal operation and will be shut down" came up 5 times for "Explorer". "Details" again indicated invalid page fault in module MSVCRT.DLL and listed various registers and stack dump. The screen displayed my normal wallpaper but with no icons or system tray. The Start Menu did not come up. Pressing "Ctrl- Alt-Del" listed the following running programs: 1. Ghoststartservice 2. Csinject 3. Wmexe Based on the above error messages, I suspect that the NSW hard disk optimization process caused this situation. I have Norton GoBack installed and used it in the past with success. I thought this would solve the problem by restoring the hard drive to a time before I ran the disk defrag. I restarted the computer and pressed the space bar to activate NGB. I got a message to the effect "cannot find any system point to restore". I then used the Windows "step-by-step confirmation" startup method trying various combinations of excluding commands to no avail. After that, I tried Windows "safe mode". The screen displayed my normal wallpaper at a different resolution but with no icons or system tray. The Start Menu did not come up. The error message "This program performed an illegal operation and will be shut down" came up 5 times for "Explorer". Pressing "Ctrl-Alt-Del" brought up the running programs dialog with no programs listed. I then tried my Windows 98 SE startup disk. All it did was offer to install Windows 98 SE and say it was a good idea to back up my files. I figured this meant installation would wipe out all my data and installed programs so I did not proceed. I also have a Norton Recovery Disk that came with NSW. I tried that and received a message to the effect that no recovery file could be found. I also used command prompt and can view the lists of directories and files on the drive. It appears that all of my data and program files are present. I then contacted Symantec's Technical Support and received the following response: "Thank you for contacting Symantec Online Technical Support. "I understand from your message that you are facing some issue with Norton SystemWorks (NSW) 2005 and you are receiving a number of error message and you have also tried to run Speed Disk. "I apologize for any inconvenience this may have caused you. John, please note that this issue may be caused due to the conflict between the programs or due to the corrupt or damaged files of the Symantec program. "In order to resolve this issue, I suggest that you try to follow the steps provided below and check for the issue. "1. Download the removal tool to uninstall the Symantec program. "2. Prepare the computer and re-install Norton SystemWorks (NSW) 2006. "Also be informed that removal tools downloaded from Symantec site are used to remove the remnants of the previous version of Symantec programs installed on the computer. "To download the removal tools and to remove the remnants of the Symantec programs installed on the computer, I suggest you to follow the steps provided in the document linked below: "Title: 'Using the Norton removal tool: Solution 2' Document ID: 2006031710323113 Web URL: http://service1.symantec.com/Support.../docid/2006031 71032311 3?Open&src=con_ols_nam" Symantec's solution requires Windows functionality which I do not have. I wrote back to Symantec and was given another solution that again requires Windows functionality. I gave up on Symantec Technical Support. I then went to Microsoft's Windows 98 technical support Knowledge Base and read the following Articles: 184075 Description of Microsoft System Information (Msinfo32.exe) Tool 188867 Troubleshooting Windows 98 Startup Problems 281965 How to Troubleshoot Using the Msconfig Utility with Windows 98 192926 How to Perform Clean-Boot Troubleshooting for Windows 98 250928 How to reinstall Windows 98 Regarding these articles, "Msconfig32.exe" does not work in command mode. So, I ran "scanreg/restore" and restored the registry to a time before these problems arose. I received essentially the same error messages when starting up. I did a "scanreg.exe" check and received the response that the registry was O.K. At this point, I tried everything I feel comfortable trying. I have a DSL modem and a wireless router connected to the computer with the problems. My Internet connectivity is still working and I'm reluctant to try anything that might disrupt the Internet service. I installed many software programs and new hardware (CD-ROM, Network Interface Card) over the years and would like to avoid a reinstall of Windows 98. If anybody could offer a solution that would avoid a Windows Reinstall or allow most of my installed programs to remain, I would be most appreciative. Thanks for taking the time to read this long message. All replies are welcome. |
#2
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Cannot startup Windows after disk defragmentation
Blue Sky wrote:
Hello Everyone, I have a Dell Desktop Pentium 700 MHz with 512 RAM installed and Windows 98 SE. The Windows version is 4.10.2222. This computer has been working fine for many years. Installed programs include Norton System Works 2005 Premier and Norton Internet Security 2006. In my opinion (and that's all it is - best wait for other replies to get a fuller picture), no Norton AV or Utilities programs subsequent to the 2001 versions should *ever* be run on a W98SE box. They cause an awful lot of trouble: blue screens, false positives, and an awful lot more. My own view is that you should uninstall all Norton/Symantec programs. This is not as easy as it looks, because the confounded things leave traces all over the place (especially in the registry), and there's a page (I think) on Symantec's site which gives you instructions on how to completely remove their gunk from your machine. Then, try a different AV program. My own preference is Avast! (www.avast.com), but each to his own. Try a different firewall (I use the last version of Sygate - now, alas, bought up and closed down by - Symantec). (Both of the above are/were free). As for keeping things tidy, Spybot (http://www.safer-networking.org)and Adaware (http://www.lavasoft.de/software/adaware) do just fine for catching the sneaky stuff. These are also free. Regarding general utilities, the native Scandisk and Defrag programs are just fine, although if you can get hold of the Windows Me version of defrag.exe (version 4.90.3000), many of us find that that runs a lot quicker. HTH -- Regards Nigel Stapley www.judgemental.plus.com reply-to will bounce |
#3
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Cannot startup Windows after disk defragmentation
You are going to find Nigel's opinion of Norton products pretty popular
around here. You will also note that many of the error messages you are receiving are related to the Norton products. Here's a way to get into Windows when the PC will not boot using Explorer: http://support.microsoft.com/?kbid=182090 Use this technique to get into Windows and then try some of the suggested fixes. I'd also do a search to see if you have copies of msvcrt.dll sprinkled all over the hard drive and if so, you might want to rename any you find by changing the extension to .bck except for the one in the system folder. You might want to replace the one in the system folder with a fresh copy. -- Regards Ron Badour, MS MVP for W98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo "Blue Sky" wrote in message ... Hello Everyone, I have a Dell Desktop Pentium 700 MHz with 512 RAM installed and Windows 98 SE. The Windows version is 4.10.2222. This computer has been working fine for many years. Installed programs include Norton System Works 2005 Premier and Norton Internet Security 2006. To optimize my hard disk, I ran Norton Disk Optimization - Speed Disk that is part of the Norton Utilities. A message popped up - maybe bad disk sectors. I ran Norton Disk Doctor. I checked repair automatically and created a NDD undo file. I restarted the computer and resumed optimization which proceeded very slowly. After several hours, I pressed "Stop"; and was able to shut the system down normally. I started the computer and received error message: "This program performed an illegal operation and will be shut down" for each of the following processes: 1. Ccsetmgr 2. Ccevtmgr 3. Nprotect 4. Aluschedulersvc 5. Iddvc 6. Sbserv 7. Ccproxy 8. Sbserv "Details" for each of the above indicated "invalid page fault in module MSVCRT.DLL" and listed various registers and stack dump. I also received the following two "Error Starting Program" messages mixed in with the above error messages: 1. "The PSAPI.DLL file is linked to missing export NTDLL.DLL:NtAllocateVirtualMemory". 2. "The APITRAP.DLL file cannot start. Check the file to determine the problem". Next, the Microsoft Network dialog box came up. I entered the password and the error message "This program performed an illegal operation and will be shut down" came up 5 times for "Explorer". "Details" again indicated invalid page fault in module MSVCRT.DLL and listed various registers and stack dump. The screen displayed my normal wallpaper but with no icons or system tray. The Start Menu did not come up. Pressing "Ctrl- Alt-Del" listed the following running programs: 1. Ghoststartservice 2. Csinject 3. Wmexe Based on the above error messages, I suspect that the NSW hard disk optimization process caused this situation. I have Norton GoBack installed and used it in the past with success. I thought this would solve the problem by restoring the hard drive to a time before I ran the disk defrag. I restarted the computer and pressed the space bar to activate NGB. I got a message to the effect "cannot find any system point to restore". I then used the Windows "step-by-step confirmation" startup method trying various combinations of excluding commands to no avail. After that, I tried Windows "safe mode". The screen displayed my normal wallpaper at a different resolution but with no icons or system tray. The Start Menu did not come up. The error message "This program performed an illegal operation and will be shut down" came up 5 times for "Explorer". Pressing "Ctrl-Alt-Del" brought up the running programs dialog with no programs listed. I then tried my Windows 98 SE startup disk. All it did was offer to install Windows 98 SE and say it was a good idea to back up my files. I figured this meant installation would wipe out all my data and installed programs so I did not proceed. I also have a Norton Recovery Disk that came with NSW. I tried that and received a message to the effect that no recovery file could be found. I also used command prompt and can view the lists of directories and files on the drive. It appears that all of my data and program files are present. I then contacted Symantec's Technical Support and received the following response: "Thank you for contacting Symantec Online Technical Support. "I understand from your message that you are facing some issue with Norton SystemWorks (NSW) 2005 and you are receiving a number of error message and you have also tried to run Speed Disk. "I apologize for any inconvenience this may have caused you. John, please note that this issue may be caused due to the conflict between the programs or due to the corrupt or damaged files of the Symantec program. "In order to resolve this issue, I suggest that you try to follow the steps provided below and check for the issue. "1. Download the removal tool to uninstall the Symantec program. "2. Prepare the computer and re-install Norton SystemWorks (NSW) 2006. "Also be informed that removal tools downloaded from Symantec site are used to remove the remnants of the previous version of Symantec programs installed on the computer. "To download the removal tools and to remove the remnants of the Symantec programs installed on the computer, I suggest you to follow the steps provided in the document linked below: "Title: 'Using the Norton removal tool: Solution 2' Document ID: 2006031710323113 Web URL: http://service1.symantec.com/Support.../docid/2006031 71032311 3?Open&src=con_ols_nam" Symantec's solution requires Windows functionality which I do not have. I wrote back to Symantec and was given another solution that again requires Windows functionality. I gave up on Symantec Technical Support. I then went to Microsoft's Windows 98 technical support Knowledge Base and read the following Articles: 184075 Description of Microsoft System Information (Msinfo32.exe) Tool 188867 Troubleshooting Windows 98 Startup Problems 281965 How to Troubleshoot Using the Msconfig Utility with Windows 98 192926 How to Perform Clean-Boot Troubleshooting for Windows 98 250928 How to reinstall Windows 98 Regarding these articles, "Msconfig32.exe" does not work in command mode. So, I ran "scanreg/restore" and restored the registry to a time before these problems arose. I received essentially the same error messages when starting up. I did a "scanreg.exe" check and received the response that the registry was O.K. At this point, I tried everything I feel comfortable trying. I have a DSL modem and a wireless router connected to the computer with the problems. My Internet connectivity is still working and I'm reluctant to try anything that might disrupt the Internet service. I installed many software programs and new hardware (CD-ROM, Network Interface Card) over the years and would like to avoid a reinstall of Windows 98. If anybody could offer a solution that would avoid a Windows Reinstall or allow most of my installed programs to remain, I would be most appreciative. Thanks for taking the time to read this long message. All replies are welcome. |
#4
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Cannot startup Windows after disk defragmentation
Hello Ron,
Thanks for the prompt and helpful reply. In my search of Microsoft support, I came across article 182090. I wasn't sure if it would work because it applies to Windows 95 and Windows 98 Standard Edition while I have 98 Second Edition. After I back up my data files (I have a back up but it more than a week old), I'll try your suggestions and post the results. I apologize for the duplicate post. My question was my first post in this community. When I hit "Post", the error message "Page not available" came up. So I posted again, and found that both posts were successful. Now I know to check before posting a second time. Thanks again, John "Ron Badour" wrote: You are going to find Nigel's opinion of Norton products pretty popular around here. You will also note that many of the error messages you are receiving are related to the Norton products. Here's a way to get into Windows when the PC will not boot using Explorer: http://support.microsoft.com/?kbid=182090 Use this technique to get into Windows and then try some of the suggested fixes. I'd also do a search to see if you have copies of msvcrt.dll sprinkled all over the hard drive and if so, you might want to rename any you find by changing the extension to .bck except for the one in the system folder. You might want to replace the one in the system folder with a fresh copy. -- Regards Ron Badour, MS MVP for W98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo "Blue Sky" wrote in message ... Hello Everyone, I have a Dell Desktop Pentium 700 MHz with 512 RAM installed and Windows 98 SE. The Windows version is 4.10.2222. This computer has been working fine for many years. Installed programs include Norton System Works 2005 Premier and Norton Internet Security 2006. To optimize my hard disk, I ran Norton Disk Optimization - Speed Disk that is part of the Norton Utilities. A message popped up - maybe bad disk sectors. I ran Norton Disk Doctor. I checked repair automatically and created a NDD undo file. I restarted the computer and resumed optimization which proceeded very slowly. After several hours, I pressed "Stop"; and was able to shut the system down normally. I started the computer and received error message: "This program performed an illegal operation and will be shut down" for each of the following processes: 1. Ccsetmgr 2. Ccevtmgr 3. Nprotect 4. Aluschedulersvc 5. Iddvc 6. Sbserv 7. Ccproxy 8. Sbserv "Details" for each of the above indicated "invalid page fault in module MSVCRT.DLL" and listed various registers and stack dump. I also received the following two "Error Starting Program" messages mixed in with the above error messages: 1. "The PSAPI.DLL file is linked to missing export NTDLL.DLL:NtAllocateVirtualMemory". 2. "The APITRAP.DLL file cannot start. Check the file to determine the problem". Next, the Microsoft Network dialog box came up. I entered the password and the error message "This program performed an illegal operation and will be shut down" came up 5 times for "Explorer". "Details" again indicated invalid page fault in module MSVCRT.DLL and listed various registers and stack dump. The screen displayed my normal wallpaper but with no icons or system tray. The Start Menu did not come up. Pressing "Ctrl- Alt-Del" listed the following running programs: 1. Ghoststartservice 2. Csinject 3. Wmexe Based on the above error messages, I suspect that the NSW hard disk optimization process caused this situation. I have Norton GoBack installed and used it in the past with success. I thought this would solve the problem by restoring the hard drive to a time before I ran the disk defrag. I restarted the computer and pressed the space bar to activate NGB. I got a message to the effect "cannot find any system point to restore". I then used the Windows "step-by-step confirmation" startup method trying various combinations of excluding commands to no avail. After that, I tried Windows "safe mode". The screen displayed my normal wallpaper at a different resolution but with no icons or system tray. The Start Menu did not come up. The error message "This program performed an illegal operation and will be shut down" came up 5 times for "Explorer". Pressing "Ctrl-Alt-Del" brought up the running programs dialog with no programs listed. I then tried my Windows 98 SE startup disk. All it did was offer to install Windows 98 SE and say it was a good idea to back up my files. I figured this meant installation would wipe out all my data and installed programs so I did not proceed. I also have a Norton Recovery Disk that came with NSW. I tried that and received a message to the effect that no recovery file could be found. I also used command prompt and can view the lists of directories and files on the drive. It appears that all of my data and program files are present. I then contacted Symantec's Technical Support and received the following response: "Thank you for contacting Symantec Online Technical Support. "I understand from your message that you are facing some issue with Norton SystemWorks (NSW) 2005 and you are receiving a number of error message and you have also tried to run Speed Disk. "I apologize for any inconvenience this may have caused you. John, please note that this issue may be caused due to the conflict between the programs or due to the corrupt or damaged files of the Symantec program. "In order to resolve this issue, I suggest that you try to follow the steps provided below and check for the issue. "1. Download the removal tool to uninstall the Symantec program. "2. Prepare the computer and re-install Norton SystemWorks (NSW) 2006. "Also be informed that removal tools downloaded from Symantec site are used to remove the remnants of the previous version of Symantec programs installed on the computer. "To download the removal tools and to remove the remnants of the Symantec programs installed on the computer, I suggest you to follow the steps provided in the document linked below: "Title: 'Using the Norton removal tool: Solution 2' Document ID: 2006031710323113 Web URL: http://service1.symantec.com/Support.../docid/2006031 71032311 3?Open&src=con_ols_nam" Symantec's solution requires Windows functionality which I do not have. I wrote back to Symantec and was given another solution that again requires Windows functionality. I gave up on Symantec Technical Support. I then went to Microsoft's Windows 98 technical support Knowledge Base and read the following Articles: 184075 Description of Microsoft System Information (Msinfo32.exe) Tool 188867 Troubleshooting Windows 98 Startup Problems 281965 How to Troubleshoot Using the Msconfig Utility with Windows 98 192926 How to Perform Clean-Boot Troubleshooting for Windows 98 250928 How to reinstall Windows 98 Regarding these articles, "Msconfig32.exe" does not work in command mode. So, I ran "scanreg/restore" and restored the registry to a time before these problems arose. I received essentially the same error messages when starting up. I did a "scanreg.exe" check and received the response that the registry was O.K. At this point, I tried everything I feel comfortable trying. I have a DSL modem and a wireless router connected to the computer with the problems. My Internet connectivity is still working and I'm reluctant to try anything that might disrupt the Internet service. I installed many software programs and new hardware (CD-ROM, Network Interface Card) over the years and would like to avoid a reinstall of Windows 98. If anybody could offer a solution that would avoid a Windows Reinstall or allow most of my installed programs to remain, I would be most appreciative. Thanks for taking the time to read this long message. All replies are welcome. |
#5
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Cannot startup Windows after disk defragmentation
Then, try a different AV program. My own preference is Avast! (www.avast.com), but each to his own. Seconded, and use Win ME defragger, 98's version is useless. |
#6
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Cannot startup Windows after disk defragmentation
Gekko wrote:
Then, try a different AV program. My own preference is Avast! (www.avast.com), but each to his own. Seconded, and use Win ME defragger, 98's version is useless. Useless? I understand it's slower than the ME version, but other than that, what's wrong with it? -- Dave |
#7
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Cannot startup Windows after disk defragmentation
I thought I should hang on to this tread with another question related to the
defragmentation function. The defragg process on my PC takes for ever and the reasons as I observe it, is that every 3-5 min it seems like the station is reset and the message "information on the stations was changed" appeare and the defragg starts over again. Do you know what this could be? The defragg has been going on for almost 24 hours now with little progress. (I'm using W98SE) "Daave" wrote: Gekko wrote: Then, try a different AV program. My own preference is Avast! (www.avast.com), but each to his own. Seconded, and use Win ME defragger, 98's version is useless. Useless? I understand it's slower than the ME version, but other than that, what's wrong with it? -- Dave |
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