Digital Camera Software Installation

I'm trying to load the Kodak EasyShare 2.1 software on a
Windows ME computer from the CD that came with the digital
camera. It gives me an error message 1711 and tells me to
check disk space, but there should be plenty of disk
space. I've tried downloading the software from the
website, but it gets to a certain point and just hangs.
I've tried plugging in the camera, but the computer
doesn't see it. Any ideas? I HAVE used this same
software CD on a different computer and it worked fine, so
it's not a bad CD.

Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder
Options | View and check "Show hidden files and folders" and uncheck "Hide
protected operating system files") and look for large numbers of oem*.inf
files that are all 0 bytes in size. If you've got thousands of such files
this is the cause of your problem as you're probably at the limit of the
number of entries that can be entered in a FAT folder and therefore cannot add
any inf file associated with the update. Delete these 0 byte oem*.inf files.

Why has this happened? If you have Norton's System Doctor installed did you
perhaps forget to disable System Doctor before updating your system from the
Windows Update site? If you don't delete these files some software and most
hardware and driver installs will take a very long time to complete if they
complete at all.

For more details see the Symantec site:
http://service1.symantec.com/SUPPORT...15010309&src=n and
also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup,
Installing Updates, or Adding New Hardware"
(http://support.microsoft.com/?kbid=281967). I would strongly recommend that
you contact Microsoft and mention 281967 and also 301540 and ask for a copy of
the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told
how and where to download a copy. There should be no charge for this call
other than for the cost of the phone call. Alternatively do yourself and your
PC a favour and dump System Doctor.
--
Mike Maltby MS-MVP



Anne wrote:

I'm trying to load the Kodak EasyShare 2.1 software on a
Windows ME computer from the CD that came with the digital
camera. It gives me an error message 1711 and tells me to
check disk space, but there should be plenty of disk
space. I've tried downloading the software from the
website, but it gets to a certain point and just hangs.
I've tried plugging in the camera, but the computer
doesn't see it. Any ideas? I HAVE used this same
software CD on a different computer and it worked fine, so
it's not a bad CD.

I was excited when I got your post because I actually had
that oem*.inf problem on a different computer a couple of
years ago. I hadn't thought about it in this situation.
However, when I checked it out, there weren't any 0 KB
oem*.inf files. Only a couple 3 KB files. I am not
running Norton's System Doctor on this computer, but it is
a used computer that I'm setting up, so I can't guarantee
what it's had in the past.

I searched for ifsmgr.vxd files on that computer and
didn't find any. In an effort to avoid calling Microsoft,
I copied the file from my regular Windows ME computer and
pasted it into the same spots on the "new" computer.
(Maybe you can't do it that way!) I'm still having the
same hang problem when trying to load the digital camera
software.

Anne, my suggestion was just a WAG. Perhaps you should check with Kodak or
the supplier of the software as to the precise meaning and cause of the 1711
error you are seeing.
--
Mike Maltby MS-MVP



Anne wrote:

I was excited when I got your post because I actually had
that oem*.inf problem on a different computer a couple of
years ago. I hadn't thought about it in this situation.
However, when I checked it out, there weren't any 0 KB
oem*.inf files. Only a couple 3 KB files. I am not
running Norton's System Doctor on this computer, but it is
a used computer that I'm setting up, so I can't guarantee
what it's had in the past.

I searched for ifsmgr.vxd files on that computer and
didn't find any. In an effort to avoid calling Microsoft,
I copied the file from my regular Windows ME computer and
pasted it into the same spots on the "new" computer.
(Maybe you can't do it that way!) I'm still having the
same hang problem when trying to load the digital camera
software.