problem with laptop win 98

I am writing this for my sister, her step daughter came to visit her for a
week was on the laptop alot....that said mty sister say's that now she cannot
do anything with her computer there is just the curser blinking on a black
screen!
What is her first step in trying to resolve this problem?

The only thing I know is that her laptop is a Toshiba and the system unit#
33OCDT-4.0 and she was running Windows 98

Please help!
mlyn31

On Sun, 5 Jun 2005 19:21:01 -0700, mlyn31
wrote:

I am writing this for my sister, her step daughter came to visit her for a
week was on the laptop alot....that said mty sister say's that now she cannot
do anything with her computer there is just the curser blinking on a black
screen!
What is her first step in trying to resolve this problem?

The only thing I know is that her laptop is a Toshiba and the system unit#
33OCDT-4.0 and she was running Windows 98

Please help!
mlyn31

More information would help. When does the blank screen come up? Are
there any error messages? Can she boot to Safe Mode or Dos?

Regards,

Bill Watt
Computer Help and Information http://home.ptd.net/~bwatt/

Plug a monitor into the external monitor port and see if anything appears on
that.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"mlyn31" wrote in message
...
I am writing this for my sister, her step daughter came to visit her for a
week was on the laptop alot....that said mty sister say's that now she
cannot
do anything with her computer there is just the curser blinking on a black
screen!
What is her first step in trying to resolve this problem?

The only thing I know is that her laptop is a Toshiba and the system unit#
33OCDT-4.0 and she was running Windows 98

Please help!
mlyn31

Start the laptop, tap the F8 key repeatedly until the startup menu =
appears
and select "Command Prompt". Then type "scanreg /restore", press
"Enter" and restore a previous good registry.

Ben

"mlyn31" wrote in message =
...
I am writing this for my sister, her step daughter came to visit her =
for a=20
week was on the laptop alot....that said mty sister say's that now she =
cannot=20
do anything with her computer there is just the curser blinking on a =
black=20
screen!
What is her first step in trying to resolve this problem?
=20
The only thing I know is that her laptop is a Toshiba and the system =
unit#=20
33OCDT-4.0 and she was running Windows 98
=20
Please help!
mlyn31