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Bad Time On The Internet
Our sweet, little dear is having a bad time on the internet. She's'
with AOL. We're not sure if she's using Aol Browser or I.E. It says I.E. in the title bar but people say Aol uses its own browser??. There are pop-ups left and right everytime she tries to go--*Anywhere on the web. She has a firewall and Anti-Virus software and doesn't have a problem with Spam. But the pop-ups are everywhere and its hard to get stuff done. They're all different pop-ups but all identified as Microsoft and many say I.E. "Ad-Servers." Hope you can help us, Star E. |
#2
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Bad Time On The Internet
Hi, Download and run Spybot Search and Destroy from http://www.spybot.info/
and Ad-Aware from http://lavasoft.element5.com/support/download/#free and lastly SpyWareBlaster 3.1 from http://www.javacoolsoftware.com/downloads.html After installing them run the update feature for each of them before running the program. Then delete all that they find. This should help Kim "Star E. Avenues" wrote in message ... Our sweet, little dear is having a bad time on the internet. She's' with AOL. We're not sure if she's using Aol Browser or I.E. It says I.E. in the title bar but people say Aol uses its own browser??. There are pop-ups left and right everytime she tries to go--*Anywhere on the web. She has a firewall and Anti-Virus software and doesn't have a problem with Spam. But the pop-ups are everywhere and its hard to get stuff done. They're all different pop-ups but all identified as Microsoft and many say I.E. "Ad-Servers." Hope you can help us, Star E. |
#3
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Bad Time On The Internet
There are many people who have helped this FAQ improve over time - MVPs and
newsgroup users. I thank all of you who have made the newsgroups, anti-malware websites and dedicated mailing lists into such a wonderful resource. IMPORTANT: Before trying to remove spyware, download a copy of LSPFIX from the URL below - some malware can kill your internet connection when it is removed, and this software should get things going for you again: http://www.cexx.org/lspfix.htm IMPORTANT: After obtaining the software below, make sure you check for updates and then run the programmes in safe mode. You can go to the link below to check your system for parasites (supplied by Doxdesk.com): http://inetexplorer.mvps.org/parasite.htm Malware removal (beginners guide): First, go to Control Panel, add/remove programs. Check for malware entries and use the uninstall programs. Second, get AdAware. [..Warning: AdAware is now version 6.181. All previous versions are NO LONGER SUPPORTED and will not be updated...] AdAware is available at www.lavasoft.de. Make sure you check for updates every time you use it. To be most effective, you must run AdAware while Windows is in safe mode. Modern malware uses more than one process, and these processes are 'co-dependent'. In other words, when one processes detects that the other has been shut down, it automatically restarts its sibling, often using a different name. Disable the ability of suspect processes to start automatically by using MSCONFIG (startup tab) before booting into safe mode. Use the information at the URL below as a guide: http://www2.whidbey.com/djdenham/Uncheck.htm Reboot your computer and hold down the F8 key until the boot menu options appear. Select 'safe mode'. After you are in safe mode, check to make sure the suspect processes did not start up. If they did start up, we are going to have to track down *where* they are coming from before going any further. An experienced computer technician can use programme such as AutoStart Viewer for in-depth diagnosis: http://www.diamondcs.com.au/index.php?page=asviewer While still in safe mode, and after you have shut down as many malware processes as possible, start AdAware. AdAware, when run using default settings, simply does not cope with new 'intelligent' malware. Make sure 'activate in depth scan' is enabled. Select 'use custom scanning options' and then click on the 'customize' button. Turn on the following scan options - scan within archives, active processes, registry (including deep scan), IE favorites and hosts file. You must also turn on the following option via the 'tweak' button: Cleaning engine: 'automatically try to unregister objects prior to deletion' IMPORTANT: Before letting AdAware delete malware, write down on a piece of paper exactly where the malware is stored. You will need to delete those directories after AdAware has done its work, but ONLY IF IT IS NOT A STANDARD WINDOWS DIRECTORY. After running AdAware, run it again, this time using the option 'select drives/folders to scan'. Click on 'select'. Scan your entire hard drive. Also do the following: Empty your IE cache and your other temporary file folders, eg: c:\windows\temp (if using Windows 98) or C:\Documents and Settings\name\Local Settings\Temp (the path to your temp folder will change depending on your name) - sometimes programmes can be hidden in there - watch out for mysterious *.exe files or *.dll files in those folders. Go to IE Tools, Internet Options, Temporary Internet Files {Settings Button}, View Objects, Downloaded Programme Files. Check for unusual objects there. Go to IE Tools, Internet Options, Accessibility. Make sure there is no style sheet chosen (under User Style Sheet - format documents using my style sheet). If the option is turned on, turn it OFF. It is possible to turn off third party extensions (Enable third-party browser extensions (requires restart) at IE tools, internet options, advanced) to disable *all* plug-ins but troubleshooting will be difficult and it is only a BANDAID. Nothing gets fixed. There is software that depends on 'third party browser extensions" to work, including Acrobat, Microsoft Money, and many other programmes. Once your computer is clean, and if it applies to your operating system, create a new restore point. Your old ones may, of course, be infected with the malware and therefore cannot be used. Run disk cleanup to remove old restore points (if you operating system has this option you will find it on the 'more options' tab of the disk cleanup utility). If you are still having problems: You can go to the link below to check your system for parasites and hopefully identify your problem (supplied by Doxdesk.com): http://inetexplorer.mvps.org/parasite.htm Download and run the latest version of "Cool Web Shredder" http://www.merijn.org/files/CWShredder.exe The more experienced user can try Spybot. Again, it is a free programme which can be downloaded from: http://spybot.eon.net.au/. Warning: it is NOT a good programme for the inexperienced. If you want to use this programme, please get the advice of those more experienced before 'fixing' anything that it finds. Another excellent programme that allows you to examine your system and *create a results log for experts to examine* is HijackThis, available from: http://www.tomcoyote.org/hjt/ MS have released a limited KB article regarding what they call 'deceptive software'. http://support.microsoft.com/default...b;EN-US;827315 Here is advice specific to: home page hijackings http://inetexplorer.mvps.org/answers.htm#home_page pop-up ads http://inetexplorer.mvps.org/data/popup.htm search engine hijackings http://inetexplorer.mvps.org/answers4.htm#search_engine -- Hyperlinks are used to ensure advice remains current _______________________________________ Sandi - Microsoft MVP since 1999 (IE/OE) http://inetexplorer.mvps.org/ Star E. Avenues wrote: Our sweet, little dear is having a bad time on the internet. She's' with AOL. We're not sure if she's using Aol Browser or I.E. It says I.E. in the title bar but people say Aol uses its own browser??. There are pop-ups left and right everytime she tries to go--*Anywhere on the web. She has a firewall and Anti-Virus software and doesn't have a problem with Spam. But the pop-ups are everywhere and its hard to get stuff done. They're all different pop-ups but all identified as Microsoft and many say I.E. "Ad-Servers." Hope you can help us, Star E. |
#4
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Bad Time On The Internet
Hi Kim:
That did help! Jennifer and I thank you for your trouble. Star E. On Sun, 6 Jun 2004 13:10:19 +0100, "kimbo_" wrote: Hi, Download and run Spybot Search and Destroy from http://www.spybot.info/ and Ad-Aware from http://lavasoft.element5.com/support/download/#free and lastly SpyWareBlaster 3.1 from http://www.javacoolsoftware.com/downloads.html After installing them run the update feature for each of them before running the program. Then delete all that they find. This should help Kim "Star E. Avenues" wrote in message .. . Our sweet, little dear is having a bad time on the internet. She's' with AOL. We're not sure if she's using Aol Browser or I.E. It says I.E. in the title bar but people say Aol uses its own browser??. There are pop-ups left and right everytime she tries to go--*Anywhere on the web. She has a firewall and Anti-Virus software and doesn't have a problem with Spam. But the pop-ups are everywhere and its hard to get stuff done. They're all different pop-ups but all identified as Microsoft and many say I.E. "Ad-Servers." Hope you can help us, Star E. |
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