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#1
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RemoteDesktop between WinME and XP - how?
Does anyone have any experience in getting a Remote Assistance request to
work between a WinME pc (the viewer), and an XP pc (the one making the request)? I installed the Remote Desktop available from the MS site, onto my WinME pc. I send out an email "Invite" from the XP pc. I receive the email attachment fine (filename is "rcBuddy.MsRcIncident"), but WinMe's doesn't seem to know what to do with it. I try to Open With "Remote Desktop", but then I just get a blank pop-up that is waiting for "Computer name". I tried the remote's IP address in there, but that didn't work; I just received an error message saying "disconnected from remote". There was no field for typing in the prearranged password. What am I doing wrong? -- ¤º°`°º¤ø,¸¸,ø¤º°`°º¤ø,¸¸, ..Aug |
#3
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PS. Is the XP Pro PC configured to receive remote desktop requests? You
can check this on the System Properties | Remote tab. Check also that any firewalls are configured to allow remote desktop traffic, the easiest way being perhaps to enable UPnP if available. Then when you launch the Remote Desktop client you will need to enter the IP address of the target PC, together with a valid username and password and, if applicable, the domain. If the target is on a LAN you may also need to use port redirection at the gateway/router and then include the port with the IP address of the target. -- Mike Maltby MS-MVP Mike M wrote: To provide remote assistance to a user running XP requires the "expert" to be running either XP or Windows 2003 Server. What Win Me users can do though is log on to a PC running XP Pro using the Remote Desktop client which needs to first be installed on Win Me. I have done this on a number of occasions here. |
#4
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"Mike M" wrote in message ...
To provide remote assistance to a user running XP requires the "expert" to be running either XP or Windows 2003 Server. What Win Me users can do though is log on to a PC running XP Pro using the Remote Desktop client which needs to first be installed on Win Me. I have done this on a number of occasions here. Thankyou.. Meanwhile.. I think I understand what caused my confusion. I was confusing Remote Desktop (RD) with Remote Assistance (RA). I now realize that RD supports "clients" across different WinXX versions, but the controlled pc must be XP Pro. And I realize that RA is a completely different thing, and only works between XP (pro/home) machines. I have an XP machine networked behind an ICS host (my WinME pc). I was able to initiate an RA request from this XP pc! That was a great relief because I didn't want to disable ICS inorder to use the XP machine that way. |
#5
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Ogg wrote:
Thankyou.. Meanwhile.. I think I understand what caused my confusion. I was confusing Remote Desktop (RD) with Remote Assistance (RA). I now realize that RD supports "clients" across different WinXX versions, but the controlled pc must be XP Pro. And I realize that RA is a completely different thing, and only works between XP (pro/home) machines. I have an XP machine networked behind an ICS host (my WinME pc). I was able to initiate an RA request from this XP pc! That was a great relief because I didn't want to disable ICS inorder to use the XP machine that way. I'm glad to read you've got it sorted. I initially made the same mistake and hit the same problem as yourself when I tried to use an RA request file created on this PC (XP Pro SP2) on a Win Me box here which has the Remote Desktop client installed. Things then clicked for me and I realised the problem. XP's remote assistance is handled by XP's Help & Support (helpctr.exe) rather than by the remote desktop client (mstsc.exe). Cheers, -- Mike Maltby MS-MVP |
#6
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"Mike M" wrote... I'm glad to read you've got it sorted. I initially made the same mistake and hit the same problem as yourself when I tried to use an RA request file created on this PC (XP Pro SP2) on a Win Me box here which has the Remote Desktop client installed. Things then clicked for me and I realised the problem. Astonishing that we had the same confusion. I think this is a testimony to the poor documentation about RA and RD. XP's remote assistance is handled by XP's Help & Support (helpctr.exe) rather than by the remote desktop client (mstsc.exe). Have you tried RA from behind a NAT-based network? My understanding is that RA requests initiated from within Windows Messenger of MSN Messenger are the only way to automatically resolve the IP addressing. And when it works.. it works really well. Too bad there isn't a WinME-compatible client software that can resolve RA requests! But thankgoodness for VNC as an alternative. |
#7
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Ogg wrote:
Astonishing that we had the same confusion. I think this is a testimony to the poor documentation about RA and RD. More I think to my being initially confused by your post as I simply followed the scenario you set out. The moment it didn't work I realised the problem so I can't really blame any documentation as I didn't read any. vbg. Have you tried RA from behind a NAT-based network? Yes. As I mentioned earlier I circumvent problems by having UPnP enabled on my systems and having a UPnP enabled router. My understanding is that RA requests initiated from within Windows Messenger of MSN Messenger are the only way to automatically resolve the IP addressing. I have never used Windows Messenger to receive RA requests but rather have always received RA requests via e-mail. I regularly help users where we are both behind NAT enabled routers. As long as one of us is UPnP enabled all should be well. See KB301529 - "Supported Connection Scenarios for Remote Assistance" (http://support.microsoft.com?kbid=301529). Note the reference in the KB to Win Me only relates to how an XP PC might be connected to the net, i.e. through ICS where a Win Me PC is acting as the host. And when it works.. it works really well. Too bad there isn't a WinME-compatible client software that can resolve RA requests! But thankgoodness for VNC as an alternative. -- Mike Maltby MS-MVP |
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