Need Help Please : Microsoft WORD " not responding" and OE FREEZES

Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim

Kim,

You could have a damaged Word template file which is a file named
NORMAL.DOT. Look for all copies of normal.dot and rename them to
normal.old and then try opening a Word document and see if this helps
resolve the problem. If it does then you can delete the normal.old files,
if not restore them to being called normal.dot.
--
Mike Maltby MS-MVP



kim shapiro wrote:

Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim

Sounds like you may have some corrupt files in Word. Just
reinstall word. Put the cd in the drive and it will ask
you if you'd like to repair files. Click yes and let it
go.
-----Original Message-----
Need Help Please : Microsoft WORD " not responding" and
OE FREEZES

I open my OE mail, then open the Word attachment, so far
fine.

Then I try to copy the text of the word doc onto another
email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is
only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same
problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim
.

Reinstalling Word will NOT cure a corrupted Template file - which, as Mike
has already suggested, is the most likely cause of the problem - and easily
corrected by deleting/renaming the existing file

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Try to Help" wrote in message
...
Sounds like you may have some corrupt files in Word. Just
reinstall word. Put the cd in the drive and it will ask
you if you'd like to repair files. Click yes and let it
go.
-----Original Message-----
Need Help Please : Microsoft WORD " not responding" and
OE FREEZES

I open my OE mail, then open the Word attachment, so far
fine.

Then I try to copy the text of the word doc onto another
email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is
only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same
problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim
.