Can't access MS Client, Protocols, Services, etc.

I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to re-register
MSHTML.DLL and reinstall Internet Explorer to remove the error messages.
Now, I'm trying to configure the computer to get back on the network, but
when I try to add MS Client for Windows, any Protocols, etc. the program is
not responding. I can click on the "Add" button, but when I try to select
"Client", or any of the other options, there is no response. I have run
System File Checker, and reinstalled the files associated with the various
clients, protocols, etc., but still no response.

Does anyone have any ideas? I've never seen this sort of behavior. I have
run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate anti-virus
without any problems. I've run Scandisk (Thorough) and nothing seems to
correct the problem. I'd like to avoid reinstalling Windows 98SE and all of
the applications like Office 2000. I've used "msconfig" to load just the
basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to re-register
MSHTML.DLL and reinstall Internet Explorer to remove the error messages.
Now, I'm trying to configure the computer to get back on the network, but
when I try to add MS Client for Windows, any Protocols, etc. the program is
not responding. I can click on the "Add" button, but when I try to select
"Client", or any of the other options, there is no response. I have run
System File Checker, and reinstalled the files associated with the various
clients, protocols, etc., but still no response.

Does anyone have any ideas? I've never seen this sort of behavior. I have
run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate anti-virus
without any problems. I've run Scandisk (Thorough) and nothing seems to
correct the problem. I'd like to avoid reinstalling Windows 98SE and all
of the applications like Office 2000. I've used "msconfig" to load just
the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device manager...boot
to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to re-register
MSHTML.DLL and reinstall Internet Explorer to remove the error messages.
Now, I'm trying to configure the computer to get back on the network, but
when I try to add MS Client for Windows, any Protocols, etc. the program is
not responding. I can click on the "Add" button, but when I try to select
"Client", or any of the other options, there is no response. I have run
System File Checker, and reinstalled the files associated with the various
clients, protocols, etc., but still no response.

Does anyone have any ideas? I've never seen this sort of behavior. I have
run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate anti-virus
without any problems. I've run Scandisk (Thorough) and nothing seems to
correct the problem. I'd like to avoid reinstalling Windows 98SE and all
of the applications like Office 2000. I've used "msconfig" to load just
the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device manager...boot
to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :

The first thing that I did was to remove the Linksys LNE100 adapter driver
and let Windows detect and reinstall the driver software. When that failed,
I tried downloading an updated driver on another computer and updated the
computer in question. Starting in safe mode didn't get me anywhere either.
Can you think of any files that might have to be re-registered like the
MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the error
messages. Now, I'm trying to configure the computer to get back on the
network, but when I try to add MS Client for Windows, any Protocols, etc.
the program is not responding. I can click on the "Add" button, but when I
try to select "Client", or any of the other options, there is no response.
I have run System File Checker, and reinstalled the files associated with
the various clients, protocols, etc., but still no response.

Does anyone have any ideas? I've never seen this sort of behavior. I have
run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate anti-virus
without any problems. I've run Scandisk (Thorough) and nothing seems to
correct the problem. I'd like to avoid reinstalling Windows 98SE and all
of the applications like Office 2000. I've used "msconfig" to load just
the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device manager...boot
to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :

The first thing that I did was to remove the Linksys LNE100 adapter driver
and let Windows detect and reinstall the driver software. When that failed,
I tried downloading an updated driver on another computer and updated the
computer in question. Starting in safe mode didn't get me anywhere either.
Can you think of any files that might have to be re-registered like the
MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the error
messages. Now, I'm trying to configure the computer to get back on the
network, but when I try to add MS Client for Windows, any Protocols, etc.
the program is not responding. I can click on the "Add" button, but when I
try to select "Client", or any of the other options, there is no response.
I have run System File Checker, and reinstalled the files associated with
the various clients, protocols, etc., but still no response.

Does anyone have any ideas? I've never seen this sort of behavior. I have
run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate anti-virus
without any problems. I've run Scandisk (Thorough) and nothing seems to
correct the problem. I'd like to avoid reinstalling Windows 98SE and all
of the applications like Office 2000. I've used "msconfig" to load just
the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device manager...boot
to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :

"Joe Gazda" wrote in message
...
The first thing that I did was to remove the Linksys LNE100 adapter driver
and let Windows detect and reinstall the driver software. When that
failed, I tried downloading an updated driver on another computer and
updated the computer in question. Starting in safe mode didn't get me
anywhere either. Can you think of any files that might have to be
re-registered like the MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the
error messages. Now, I'm trying to configure the computer to get back on
the network, but when I try to add MS Client for Windows, any Protocols,
etc. the program is not responding. I can click on the "Add" button, but
when I try to select "Client", or any of the other options, there is no
response. I have run System File Checker, and reinstalled the files
associated with the various clients, protocols, etc., but still no
response.

Does anyone have any ideas? I've never seen this sort of behavior. I
have run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate
anti-virus without any problems. I've run Scandisk (Thorough) and
nothing seems to correct the problem. I'd like to avoid reinstalling
Windows 98SE and all of the applications like Office 2000. I've used
"msconfig" to load just the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device
manager...boot to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :




did you check if you had multiple adapters installed when in safe mode? no
ghost copies?


I've seen this before , just can't remember the fix off the top of my head
....it will come to me :

"Joe Gazda" wrote in message
...
The first thing that I did was to remove the Linksys LNE100 adapter driver
and let Windows detect and reinstall the driver software. When that
failed, I tried downloading an updated driver on another computer and
updated the computer in question. Starting in safe mode didn't get me
anywhere either. Can you think of any files that might have to be
re-registered like the MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the
error messages. Now, I'm trying to configure the computer to get back on
the network, but when I try to add MS Client for Windows, any Protocols,
etc. the program is not responding. I can click on the "Add" button, but
when I try to select "Client", or any of the other options, there is no
response. I have run System File Checker, and reinstalled the files
associated with the various clients, protocols, etc., but still no
response.

Does anyone have any ideas? I've never seen this sort of behavior. I
have run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate
anti-virus without any problems. I've run Scandisk (Thorough) and
nothing seems to correct the problem. I'd like to avoid reinstalling
Windows 98SE and all of the applications like Office 2000. I've used
"msconfig" to load just the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device
manager...boot to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :




did you check if you had multiple adapters installed when in safe mode? no
ghost copies?


I've seen this before , just can't remember the fix off the top of my head
....it will come to me :

"Joe Gazda" wrote in message
...
The first thing that I did was to remove the Linksys LNE100 adapter driver
and let Windows detect and reinstall the driver software. When that
failed, I tried downloading an updated driver on another computer and
updated the computer in question. Starting in safe mode didn't get me
anywhere either. Can you think of any files that might have to be
re-registered like the MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the
error messages. Now, I'm trying to configure the computer to get back on
the network, but when I try to add MS Client for Windows, any Protocols,
etc. the program is not responding. I can click on the "Add" button, but
when I try to select "Client", or any of the other options, there is no
response. I have run System File Checker, and reinstalled the files
associated with the various clients, protocols, etc., but still no
response.

Does anyone have any ideas? I've never seen this sort of behavior. I
have run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate
anti-virus without any problems. I've run Scandisk (Thorough) and
nothing seems to correct the problem. I'd like to avoid reinstalling
Windows 98SE and all of the applications like Office 2000. I've used
"msconfig" to load just the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device
manager...boot to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :




I went and did a little research ...from what I can see , the drill is to
remove "all" networking components in control panel/network.

reboot to safe mode and remove "all" instances of network adapters in device
manager.

the reboot and reinstall NIC and Client....I can't see any other quick fixes
....but someone else may jump in with one ...stay tuned :

"Joe Gazda" wrote in message
...
The first thing that I did was to remove the Linksys LNE100 adapter driver
and let Windows detect and reinstall the driver software. When that
failed, I tried downloading an updated driver on another computer and
updated the computer in question. Starting in safe mode didn't get me
anywhere either. Can you think of any files that might have to be
re-registered like the MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the
error messages. Now, I'm trying to configure the computer to get back on
the network, but when I try to add MS Client for Windows, any Protocols,
etc. the program is not responding. I can click on the "Add" button, but
when I try to select "Client", or any of the other options, there is no
response. I have run System File Checker, and reinstalled the files
associated with the various clients, protocols, etc., but still no
response.

Does anyone have any ideas? I've never seen this sort of behavior. I
have run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate
anti-virus without any problems. I've run Scandisk (Thorough) and
nothing seems to correct the problem. I'd like to avoid reinstalling
Windows 98SE and all of the applications like Office 2000. I've used
"msconfig" to load just the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device
manager...boot to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :




I went and did a little research ...from what I can see , the drill is to
remove "all" networking components in control panel/network.

reboot to safe mode and remove "all" instances of network adapters in device
manager.

the reboot and reinstall NIC and Client....I can't see any other quick fixes
....but someone else may jump in with one ...stay tuned :

Thanks for your quick response, but I've already tried what you have
suggested. I removed everything from the Network including DUN and VPN.
Restarted the computer and reinstalled the NIC. I still have the same
problem when I try to access any of the Client or Protocol items.

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
The first thing that I did was to remove the Linksys LNE100 adapter
driver and let Windows detect and reinstall the driver software. When
that failed, I tried downloading an updated driver on another computer
and updated the computer in question. Starting in safe mode didn't get me
anywhere either. Can you think of any files that might have to be
re-registered like the MSHTML.DLL that could be causing the failure?

Joe G.

"Haggis" wrote in message
...

"Joe Gazda" wrote in message
...
I have a customer running Windows 98SE. He was getting an error message
related to MSHTML.DLL when starting his computer. I was able to
re-register MSHTML.DLL and reinstall Internet Explorer to remove the
error messages. Now, I'm trying to configure the computer to get back on
the network, but when I try to add MS Client for Windows, any Protocols,
etc. the program is not responding. I can click on the "Add" button, but
when I try to select "Client", or any of the other options, there is no
response. I have run System File Checker, and reinstalled the files
associated with the various clients, protocols, etc., but still no
response.

Does anyone have any ideas? I've never seen this sort of behavior. I
have run SpyBot, Ad-aware, Spyware Doctor, and Norton Corporate
anti-virus without any problems. I've run Scandisk (Thorough) and
nothing seems to correct the problem. I'd like to avoid reinstalling
Windows 98SE and all of the applications like Office 2000. I've used
"msconfig" to load just the basic startup programs.

Thanks for any help you can send my way.

Joe G.
Dearborn, MI


is your network adapter installed ok ? no errors in device
manager...boot to safe mode , multiple copies of NIC ?

in safe mode , remove all network adapters ..reboot and let the NIC
reinstall ..then try your MS client etc.

let us know :




I went and did a little research ...from what I can see , the drill is to
remove "all" networking components in control panel/network.

reboot to safe mode and remove "all" instances of network adapters in
device manager.

the reboot and reinstall NIC and Client....I can't see any other quick
fixes ...but someone else may jump in with one ...stay tuned :