98 install problem

Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message ...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

Have you found and fixed whatever it was that was causing the bootup
problems?

Although this is a generic error, it often seems to refer to problems
updating an INI file. This could be because of a disk problem, such as a
bad sector, or perhaps even a RAM error.

If you are installing from scratch, start over with a good disk drive
diagnostic. If you are re-installing, do a thorough disk check.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"mvgberg" wrote in message
...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to
"sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

Ben/Jeff, Ben's suggestion did allow the install to continue without the
error, thank you, however after files were copied, the computer restart
failed pretty much the same as what I experienced on my original boot up
problem. I never did resolve it and thought maybe a reinstall of windows
might do the trick. Original problem - when I would start up the computer
either normally or try safe mode it would hang on the windows 98 banner page.
The error message was MSGSRV32 performed illegal operation and the details
said general protection fault in module setupx.dll. I originally extracted a
new setupx.dll from the windows cab file to no avail. When I renamed
setupx.dll I was able to start up in safe mode. If I shut down in safe mode
and then tried a normal restart (the setupx.dll still renamed) windows would
come up ( with a few errors along the way) and some applications would work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility would you
suggest, whatever disks checks made by scan disk and before the install found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message ...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

A 'damaged' file can be caused by disk errors, but in that case I would not
expect the problem to survive a re-install. However, whenever a machine
that has been working OK suddenly develops errors, I suspect hardware first
off.

Get a hard disk drive diagnostic from the www site of the hard disk drive
manufacturer (or, in fact, any drive manufacturer) and run the
non-destructive read test. If you clear the drive to re-install, you can run
the full test. Also, get a memory diagnostic such as DocMemory
(http://www.simmtester.com/page/products/doc/docinfo.asp) and run that for
an extended period. Scandisk is a file system test, not a hard drive test.

When you've cleared the hardware, try a new re-install, but this time remove
all unnecessary hardware and see if the machine will run in minimum mode.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"mvgberg" wrote in message
news
Ben/Jeff, Ben's suggestion did allow the install to continue without the
error, thank you, however after files were copied, the computer restart
failed pretty much the same as what I experienced on my original boot up
problem. I never did resolve it and thought maybe a reinstall of windows
might do the trick. Original problem - when I would start up the computer
either normally or try safe mode it would hang on the windows 98 banner
page.
The error message was MSGSRV32 performed illegal operation and the details
said general protection fault in module setupx.dll. I originally
extracted a
new setupx.dll from the windows cab file to no avail. When I renamed
setupx.dll I was able to start up in safe mode. If I shut down in safe
mode
and then tried a normal restart (the setupx.dll still renamed) windows
would
come up ( with a few errors along the way) and some applications would
work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility would
you
suggest, whatever disks checks made by scan disk and before the install
found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message
...
Trying to reinstall windows 98 on gateway desktop currently having
bootup
problems with existing installed 98. everything seems fine until get
to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

If you can get the computer started in normal or safe mode, click "Start,",
"Run", type or paste one of the following into the "Open" box and click
"OK". Then select "Repair Internet Explorer" and click "OK". Please
note that these commands are case-sensitive.


RUNDLL32 SETUPWBV,IE5Maintenance

RUNDLL32 SETUPWBV,IE6Maintenance

Ben

"mvgberg" wrote in message news
Ben/Jeff, Ben's suggestion did allow the install to continue without the
error, thank you, however after files were copied, the computer restart
failed pretty much the same as what I experienced on my original boot up
problem. I never did resolve it and thought maybe a reinstall of windows
might do the trick. Original problem - when I would start up the computer
either normally or try safe mode it would hang on the windows 98 banner page.
The error message was MSGSRV32 performed illegal operation and the details
said general protection fault in module setupx.dll. I originally extracted a
new setupx.dll from the windows cab file to no avail. When I renamed
setupx.dll I was able to start up in safe mode. If I shut down in safe mode
and then tried a normal restart (the setupx.dll still renamed) windows would
come up ( with a few errors along the way) and some applications would work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility would you
suggest, whatever disks checks made by scan disk and before the install found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message ...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

Sorry I didn't get back sooner, but had some snow and ice to deal with. I
downloaded a hard disk diagnostic for my drive from western digital and it
found no errors. I haven't tried the memory check yet. Also the attempt to
repair IE failed with 'W95INF32.DLL ThunkConnect32 failure'. My last
install attempt ran smoothly until it tried to do a restart, then it hung. I
renamed the setupx.dll file and restarted the install which then continued,
but generated numerous errors because it could not open the setupx.dll file,
as well as some other errors unrelated to the setupx file. Seems like I
can't get windows to start with the setupx file and when I rename it to get
windows running it needs to use it. And maybe the setupx file doesn't have
anything to do with it, but it sure seems like it. Anyway I'll keep trying
and thank you for your time and help to this point. If you have any other
suggestions send them my way.

"Ben Myers" wrote:

If you can get the computer started in normal or safe mode, click "Start,",
"Run", type or paste one of the following into the "Open" box and click
"OK". Then select "Repair Internet Explorer" and click "OK". Please
note that these commands are case-sensitive.


RUNDLL32 SETUPWBV,IE5Maintenance

RUNDLL32 SETUPWBV,IE6Maintenance

Ben

"mvgberg" wrote in message news
Ben/Jeff, Ben's suggestion did allow the install to continue without the
error, thank you, however after files were copied, the computer restart
failed pretty much the same as what I experienced on my original boot up
problem. I never did resolve it and thought maybe a reinstall of windows
might do the trick. Original problem - when I would start up the computer
either normally or try safe mode it would hang on the windows 98 banner page.
The error message was MSGSRV32 performed illegal operation and the details
said general protection fault in module setupx.dll. I originally extracted a
new setupx.dll from the windows cab file to no avail. When I renamed
setupx.dll I was able to start up in safe mode. If I shut down in safe mode
and then tried a normal restart (the setupx.dll still renamed) windows would
come up ( with a few errors along the way) and some applications would work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility would you
suggest, whatever disks checks made by scan disk and before the install found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message ...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

If you have plenty of disk space, start the computer with a boot floppy and
try renaming the "c:\windows\system" directory.

rename c:\windows\system sysbak

This should allow Windows setup to install a fresh set of system files.
Also, if you are reasonably sure there are no disk or file system problems, you
can skip Scandisk by running setup with the "/is" switch.

setup /is

Ben

"mvgberg" wrote in message ...
Sorry I didn't get back sooner, but had some snow and ice to deal with. I
downloaded a hard disk diagnostic for my drive from western digital and it
found no errors. I haven't tried the memory check yet. Also the attempt to
repair IE failed with 'W95INF32.DLL ThunkConnect32 failure'. My last
install attempt ran smoothly until it tried to do a restart, then it hung. I
renamed the setupx.dll file and restarted the install which then continued,
but generated numerous errors because it could not open the setupx.dll file,
as well as some other errors unrelated to the setupx file. Seems like I
can't get windows to start with the setupx file and when I rename it to get
windows running it needs to use it. And maybe the setupx file doesn't have
anything to do with it, but it sure seems like it. Anyway I'll keep trying
and thank you for your time and help to this point. If you have any other
suggestions send them my way.

"Ben Myers" wrote:

If you can get the computer started in normal or safe mode, click "Start,",
"Run", type or paste one of the following into the "Open" box and click
"OK". Then select "Repair Internet Explorer" and click "OK". Please
note that these commands are case-sensitive.


RUNDLL32 SETUPWBV,IE5Maintenance

RUNDLL32 SETUPWBV,IE6Maintenance

Ben

"mvgberg" wrote in message news
Ben/Jeff, Ben's suggestion did allow the install to continue without the
error, thank you, however after files were copied, the computer restart
failed pretty much the same as what I experienced on my original boot up
problem. I never did resolve it and thought maybe a reinstall of windows
might do the trick. Original problem - when I would start up the computer
either normally or try safe mode it would hang on the windows 98 banner page.
The error message was MSGSRV32 performed illegal operation and the details
said general protection fault in module setupx.dll. I originally extracted a
new setupx.dll from the windows cab file to no avail. When I renamed
setupx.dll I was able to start up in safe mode. If I shut down in safe mode
and then tried a normal restart (the setupx.dll still renamed) windows would
come up ( with a few errors along the way) and some applications would work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility would you
suggest, whatever disks checks made by scan disk and before the install found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message ...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

Ben, I gave that a try, but I got a message that I must use a 98 Upgrade
rather than a new install. There was no option to override the message so
that is as far as I got. I don't want to belabor this issue, so I think I
might try to wipe the hard drive and start from scratch if that makes any
sense.


"Ben Myers" wrote:

If you have plenty of disk space, start the computer with a boot floppy and
try renaming the "c:\windows\system" directory.

rename c:\windows\system sysbak

This should allow Windows setup to install a fresh set of system files.
Also, if you are reasonably sure there are no disk or file system problems, you
can skip Scandisk by running setup with the "/is" switch.

setup /is

Ben

"mvgberg" wrote in message ...
Sorry I didn't get back sooner, but had some snow and ice to deal with. I
downloaded a hard disk diagnostic for my drive from western digital and it
found no errors. I haven't tried the memory check yet. Also the attempt to
repair IE failed with 'W95INF32.DLL ThunkConnect32 failure'. My last
install attempt ran smoothly until it tried to do a restart, then it hung. I
renamed the setupx.dll file and restarted the install which then continued,
but generated numerous errors because it could not open the setupx.dll file,
as well as some other errors unrelated to the setupx file. Seems like I
can't get windows to start with the setupx file and when I rename it to get
windows running it needs to use it. And maybe the setupx file doesn't have
anything to do with it, but it sure seems like it. Anyway I'll keep trying
and thank you for your time and help to this point. If you have any other
suggestions send them my way.

"Ben Myers" wrote:

If you can get the computer started in normal or safe mode, click "Start,",
"Run", type or paste one of the following into the "Open" box and click
"OK". Then select "Repair Internet Explorer" and click "OK". Please
note that these commands are case-sensitive.


RUNDLL32 SETUPWBV,IE5Maintenance

RUNDLL32 SETUPWBV,IE6Maintenance

Ben

"mvgberg" wrote in message news Ben/Jeff, Ben's suggestion did allow the install to continue without the
error, thank you, however after files were copied, the computer restart
failed pretty much the same as what I experienced on my original boot up
problem. I never did resolve it and thought maybe a reinstall of windows
might do the trick. Original problem - when I would start up the computer
either normally or try safe mode it would hang on the windows 98 banner page.
The error message was MSGSRV32 performed illegal operation and the details
said general protection fault in module setupx.dll. I originally extracted a
new setupx.dll from the windows cab file to no avail. When I renamed
setupx.dll I was able to start up in safe mode. If I shut down in safe mode
and then tried a normal restart (the setupx.dll still renamed) windows would
come up ( with a few errors along the way) and some applications would work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility would you
suggest, whatever disks checks made by scan disk and before the install found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message ...
Trying to reinstall windows 98 on gateway desktop currently having bootup
problems with existing installed 98. everything seems fine until get to "sit
back and relax while windows installs". before I have time to relax
Generic Installer Error Message SU99405 UPDATEInis = processing error.
(0x195). pops up. When click on OK back to DOS prompt and that is it.
Thanks for any help.

You get that message because you are using an OEM version that is designed
to be installed to a drive without a Windows operating system. If you want
to try it, there is a way around the error message: Information on
reinstalling or upgrading with an OEM CD:
http://home.satx.rr.com/badour/html/upgrade.html

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"mvgberg" wrote in message
...
Ben, I gave that a try, but I got a message that I must use a 98 Upgrade
rather than a new install. There was no option to override the message so
that is as far as I got. I don't want to belabor this issue, so I think I
might try to wipe the hard drive and start from scratch if that makes any
sense.


"Ben Myers" wrote:

If you have plenty of disk space, start the computer with a boot floppy
and
try renaming the "c:\windows\system" directory.

rename c:\windows\system sysbak

This should allow Windows setup to install a fresh set of system files.
Also, if you are reasonably sure there are no disk or file system
problems, you
can skip Scandisk by running setup with the "/is" switch.

setup /is

Ben

"mvgberg" wrote in message
...
Sorry I didn't get back sooner, but had some snow and ice to deal with.
I
downloaded a hard disk diagnostic for my drive from western digital and
it
found no errors. I haven't tried the memory check yet. Also the
attempt to
repair IE failed with 'W95INF32.DLL ThunkConnect32 failure'. My last
install attempt ran smoothly until it tried to do a restart, then it
hung. I
renamed the setupx.dll file and restarted the install which then
continued,
but generated numerous errors because it could not open the setupx.dll
file,
as well as some other errors unrelated to the setupx file. Seems like
I
can't get windows to start with the setupx file and when I rename it to
get
windows running it needs to use it. And maybe the setupx file doesn't
have
anything to do with it, but it sure seems like it. Anyway I'll keep
trying
and thank you for your time and help to this point. If you have any
other
suggestions send them my way.

"Ben Myers" wrote:

If you can get the computer started in normal or safe mode, click
"Start,",
"Run", type or paste one of the following into the "Open" box and
click
"OK". Then select "Repair Internet Explorer" and click "OK". Please
note that these commands are case-sensitive.


RUNDLL32 SETUPWBV,IE5Maintenance

RUNDLL32 SETUPWBV,IE6Maintenance

Ben

"mvgberg" wrote in message
news Ben/Jeff, Ben's suggestion did allow the install to continue
without the
error, thank you, however after files were copied, the computer
restart
failed pretty much the same as what I experienced on my original
boot up
problem. I never did resolve it and thought maybe a reinstall of
windows
might do the trick. Original problem - when I would start up the
computer
either normally or try safe mode it would hang on the windows 98
banner page.
The error message was MSGSRV32 performed illegal operation and the
details
said general protection fault in module setupx.dll. I originally
extracted a
new setupx.dll from the windows cab file to no avail. When I
renamed
setupx.dll I was able to start up in safe mode. If I shut down in
safe mode
and then tried a normal restart (the setupx.dll still renamed)
windows would
come up ( with a few errors along the way) and some applications
would work,
like windows explorer and word, but not internet explorer.

Jeff, when you reference doing a thorough disk check what utility
would you
suggest, whatever disks checks made by scan disk and before the
install found
no errors.

Ben Myers" wrote:

Type "rename c:\windows\powerpnt.ini powerpnt.bak" at the C:\
prompt. Then try the install again.

Ben

"mvgberg" wrote in message
...
Trying to reinstall windows 98 on gateway desktop currently
having bootup
problems with existing installed 98. everything seems fine
until get to "sit
back and relax while windows installs". before I have time to
relax
Generic Installer Error Message SU99405 UPDATEInis = processing
error.
(0x195). pops up. When click on OK back to DOS prompt and that
is it.
Thanks for any help.