Word 2000 freeze

I have been using Word 2000 earlier today without a problem. This evening
when I went to use the program it would not open and froze my system. I
tried rebooting but to no avail. I tried removing the program and
re-installing it with no luck. I loaded all the updates, and the program
initially opened, I got to the "do you accept the licence agreement screen",
and before I could do anything I received a fatal error message (kernal 32
(?)). I rebooted but again I could not even open word. The computer froze
again.

Any suggestions?

It the error message states "Kernal32" then you have a virus on your hands.

The operating file is "Kernel32.dll"

Check it out. If still no joy please post your exact error message and the
operating system you are using.


--

Henri Leboeuf
Web page: http://www.colba.net/~hlebo49/index.htm
===

"Jeff" wrote in message
...
I have been using Word 2000 earlier today without a problem. This evening
when I went to use the program it would not open and froze my system. I
tried rebooting but to no avail. I tried removing the program and
re-installing it with no luck. I loaded all the updates, and the program
initially opened, I got to the "do you accept the licence agreement
screen",
and before I could do anything I received a fatal error message (kernal 32
(?)). I rebooted but again I could not even open word. The computer
froze
again.

Any suggestions?

I am using windows 98 SE. I have an anti-virus program always on, and
re-run it just in case in safe mode. No virus's found. My computer freezes
at the "logo screen" of Word 2000 whenever I try to open the program.


"H Leboeuf" wrote in message
...
It the error message states "Kernal32" then you have a virus on your
hands.

The operating file is "Kernel32.dll"

Check it out. If still no joy please post your exact error message and the
operating system you are using.


--

Henri Leboeuf
Web page: http://www.colba.net/~hlebo49/index.htm
===

"Jeff" wrote in message
...
I have been using Word 2000 earlier today without a problem. This
evening
when I went to use the program it would not open and froze my system. I
tried rebooting but to no avail. I tried removing the program and
re-installing it with no luck. I loaded all the updates, and the
program
initially opened, I got to the "do you accept the licence agreement
screen",
and before I could do anything I received a fatal error message (kernal
32
(?)). I rebooted but again I could not even open word. The computer
froze
again.

Any suggestions?

Jeff wrote:
I am using windows 98 SE. I have an anti-virus program always on, and
re-run it just in case in safe mode. No virus's found. My computer freezes
at the "logo screen" of Word 2000 whenever I try to open the program.



Which AV program do you have? If it's Norton, then see if you have the
Office Plugin enabled (it's in the configuration options somewhere_. If
you have, try disabling the Office Plugin and see if Word now operates OK.

(PS If you *do* have Norton, junk it and try something better, like
Avast! (www.avast.com))

HTH

--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce

I am using etrust EZ anti-virus. I gave up on Norton quite some time ago,
as it was consistently causing my computer to freeze on start-up.


"Nigel Stapley" wrote in message
...
Jeff wrote:
I am using windows 98 SE. I have an anti-virus program always on, and
re-run it just in case in safe mode. No virus's found. My computer
freezes
at the "logo screen" of Word 2000 whenever I try to open the program.



Which AV program do you have? If it's Norton, then see if you have the
Office Plugin enabled (it's in the configuration options somewhere_. If
you have, try disabling the Office Plugin and see if Word now operates OK.

(PS If you *do* have Norton, junk it and try something better, like
Avast! (www.avast.com))

HTH

--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce

Based on a thread above (word shuts down windows), I renamed the normal.dot
file to an unusable name, and now word seems to open fine.
"Jeff" wrote in message
...
I am using etrust EZ anti-virus. I gave up on Norton quite some time ago,
as it was consistently causing my computer to freeze on start-up.


"Nigel Stapley" wrote in message
...
Jeff wrote:
I am using windows 98 SE. I have an anti-virus program always on, and
re-run it just in case in safe mode. No virus's found. My computer
freezes
at the "logo screen" of Word 2000 whenever I try to open the program.



Which AV program do you have? If it's Norton, then see if you have the
Office Plugin enabled (it's in the configuration options somewhere_. If
you have, try disabling the Office Plugin and see if Word now operates
OK.

(PS If you *do* have Norton, junk it and try something better, like
Avast! (www.avast.com))

HTH

--
Regards

Nigel Stapley

www.judgemental.plus.com

reply-to will bounce