No connection to the internet suddenly

I have a friend's computer here trying to figure out what happened to
his Win98 SE computer. He has satallite internet and he was suddenly
unable to make a connection. Replaced the nic on the chance that was
the problem. Didn't help. Ran virus checkers, SpyBot, AdAware, etc.
and could find nothing wrong. I decided to try to connect through his
modem using a Juno free connection. No dice. I got messages from the
phone company telling me I was dialing the wrong number, that I needed
to dial a 1 first, etc. I tried the exact same account on my laptop
and connected immediately. Finally decided to try installing my USB
DSL modem on his computer. Installed like a charm and connected right
away to my provider. However, I couldn't get on the internet through
Internet Explorer. I tried to ping from a DOS prompt and nothing
could be found. I know his network card is working because I plugged
it into my network and was able to copy new virus definitions across
the network.
Does anyone have any ideas here? It doesn't seem like the hardware
has failed, but I can't get to the internet by any means. The rest of
the computer seems to be working just fine. I can open all the
programs and work normally. It's just the connection to the internet.
What am I missing?
Thanks in advance for any help.


ben

Hello Ben,

Is it possible there is a fir_ewall that is blocking the
connection?

Damaged modem_ telephone cable?

Hope that helps.

-----Orig_inal Message-----
I have a friend's computer here trying to figure out what
happened to
his Win98 SE computer. He has satallite internet and he
was suddenly
unable to make a connection. Replaced the nic on the
chance that was
the problem. Didn't help. Ran virus checkers, SpyBot,
AdAware, etc.
and could find nothing wrong. I decided to try to
connect through his
modem using a Juno free connection. No dice. I got
messages from the
phone company telling me I was dialing the wrong number,
that I needed
to dial a 1 first, etc. I tried the exact same account
on my laptop
and connected immediately. Finally decided to try
installing my USB
DSL modem on his computer. Installed like a charm and
connected right
away to my provider. However, I couldn't get on the
internet through
Internet Explorer. I tried to ping from a DOS prompt and
nothing
could be found. I know his network card is working
because I plugged
it into my network and was able to copy new virus
definitions across
the network.
Does anyone have any ideas here? It doesn't seem like
the hardware
has failed, but I can't get to the internet by any
means. The rest of
the computer seems to be working just fine. I can open
all the
programs and work normally. It's just the connection to
the internet.
What am I missing?
Thanks in advance for any help.


ben

.

I'm using the same phone cable with both computers. There's no
firewall installed on my friend's computer.
I finally downloaded the BIOS from HP so I could flash the BIOS chip
in the event some trojan had wormed its way into there. At first, I
couldn't even get the computer to recognize the floppy drive. So, I
used the jumper on the motherboard to force a reset of the BIOS. I
finally got the floppy to read a diskette and was able to boot into
DOS in order to do the flash. All appeared to go well but it was
still a no-go on connecting to the internet.
So, I've tried to connect via the network card, the PCI modem, and my
own USB DSL modem. I could connect with my DSL but couldn't ping
anything.
I've never seen anything quite like this. The computer seems to work
perfectly until I try to get on the internet. All paths seemed to be
blocked. I uninstalled and reinstalled the modem software but with no
change.



ben


On Sun, 29 Aug 2004 17:59:52 -0700, "Gabriele Hauschild"
wrote:

Hello Ben,

Is it possible there is a fir_ewall that is blocking the
connection?

Damaged modem_ telephone cable?

Hope that helps.

-----Orig_inal Message-----
I have a friend's computer here trying to figure out what
happened to
his Win98 SE computer. He has satallite internet and he
was suddenly
unable to make a connection. Replaced the nic on the
chance that was
the problem. Didn't help. Ran virus checkers, SpyBot,
AdAware, etc.
and could find nothing wrong. I decided to try to
connect through his
modem using a Juno free connection. No dice. I got
messages from the
phone company telling me I was dialing the wrong number,
that I needed
to dial a 1 first, etc. I tried the exact same account
on my laptop
and connected immediately. Finally decided to try
installing my USB
DSL modem on his computer. Installed like a charm and
connected right
away to my provider. However, I couldn't get on the
internet through
Internet Explorer. I tried to ping from a DOS prompt and
nothing
could be found. I know his network card is working
because I plugged
it into my network and was able to copy new virus
definitions across
the network.
Does anyone have any ideas here? It doesn't seem like
the hardware
has failed, but I can't get to the internet by any
means. The rest of
the computer seems to be working just fine. I can open
all the
programs and work normally. It's just the connection to
the internet.
What am I missing?
Thanks in advance for any help.


ben

.

Just by chance does he have a firewall that might be blocking =
something? Did the firewall ask for permission of an app which he denied =
access to the internet? Has he possibly blocked "MS generic host process =
for Win32 services" which AFAIK is needed to access the internet?=20

--=20
Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm

"atDFN" wrote in message =
...
I have a friend's computer here trying to figure out what happened to
his Win98 SE computer. He has satallite internet and he was suddenly
unable to make a connection. Replaced the nic on the chance that was
the problem. Didn't help. Ran virus checkers, SpyBot, AdAware, etc.
and could find nothing wrong. I decided to try to connect through his
modem using a Juno free connection. No dice. I got messages from the
phone company telling me I was dialing the wrong number, that I needed
to dial a 1 first, etc. I tried the exact same account on my laptop
and connected immediately. Finally decided to try installing my USB
DSL modem on his computer. Installed like a charm and connected right
away to my provider. However, I couldn't get on the internet through
Internet Explorer. I tried to ping from a DOS prompt and nothing
could be found. I know his network card is working because I plugged
it into my network and was able to copy new virus definitions across
the network.
Does anyone have any ideas here? It doesn't seem like the hardware
has failed, but I can't get to the internet by any means. The rest of
the computer seems to be working just fine. I can open all the
programs and work normally. It's just the connection to the internet.
What am I missing?
Thanks in advance for any help.
=20
=20
ben