Win 98 will not boot

I have been working on my friends Compaq Presario 5712, which is dead in the
water. I am unable to boot it in normal or safe mode. I receive to error
messages, one is a security message and the other is a explorer message. The
ezplorer message = "This program has performed an illegal operation and will
be shut down. If the problem persist, contact the program vendor."
Details = "Explorer caused an invalid page fault in module EXPLORER.EXE at
015f:00401f31" followed by Registers and code.
The security message = A fatal error in IE occured at 0028:C0011E36 in VXD
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.

I've tried reinstalling the OS, so I can at least remove the virus but I get
an upgrade error meassage during the process. I've tried going back to a
known good date, but the restore fails. All I need to do is get the files
from "My Documents". Any ideas. I've already tried these articles from MS:
293174 and 225252.

Thanks

If all you need to do is get the files from My Documents, then boot to a DOS
boot floppy and copy the files to floppy. You will lose long file names, but
they can be renamed properly when you restore them to a Windows system.

Get a utility for creating a DOS boot floppy from www.bootdisk.com.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"adamsean007" wrote in message
...
I have been working on my friends Compaq Presario 5712, which is dead in
the
water. I am unable to boot it in normal or safe mode. I receive to error
messages, one is a security message and the other is a explorer message.
The
ezplorer message = "This program has performed an illegal operation and
will
be shut down. If the problem persist, contact the program vendor."
Details = "Explorer caused an invalid page fault in module EXPLORER.EXE at
015f:00401f31" followed by Registers and code.
The security message = A fatal error in IE occured at 0028:C0011E36 in VXD
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.

I've tried reinstalling the OS, so I can at least remove the virus but I
get
an upgrade error meassage during the process. I've tried going back to a
known good date, but the restore fails. All I need to do is get the files
from "My Documents". Any ideas. I've already tried these articles from
MS:
293174 and 225252.

Thanks

OK, I've never done that before, can you give me a little more instruction!

Thanks,

Adamsean007

"Jeff Richards" wrote:

If all you need to do is get the files from My Documents, then boot to a DOS
boot floppy and copy the files to floppy. You will lose long file names, but
they can be renamed properly when you restore them to a Windows system.

Get a utility for creating a DOS boot floppy from www.bootdisk.com.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"adamsean007" wrote in message
...
I have been working on my friends Compaq Presario 5712, which is dead in
the
water. I am unable to boot it in normal or safe mode. I receive to error
messages, one is a security message and the other is a explorer message.
The
ezplorer message = "This program has performed an illegal operation and
will
be shut down. If the problem persist, contact the program vendor."
Details = "Explorer caused an invalid page fault in module EXPLORER.EXE at
015f:00401f31" followed by Registers and code.
The security message = A fatal error in IE occured at 0028:C0011E36 in VXD
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.

I've tried reinstalling the OS, so I can at least remove the virus but I
get
an upgrade error meassage during the process. I've tried going back to a
known good date, but the restore fails. All I need to do is get the files
from "My Documents". Any ideas. I've already tried these articles from
MS:
293174 and 225252.

Thanks

"adamsean007" wrote:

I have been working on my friends Compaq Presario 5712, which is dead in the
water. I am unable to boot it in normal or safe mode. I receive to error
messages, one is a security message and the other is a explorer message. The
ezplorer message = "This program has performed an illegal operation and will
be shut down. If the problem persist, contact the program vendor."
Details = "Explorer caused an invalid page fault in module EXPLORER.EXE at
015f:00401f31" followed by Registers and code.
The security message = A fatal error in IE occured at 0028:C0011E36 in VXD
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.

I've tried reinstalling the OS, so I can at least remove the virus but I get
an upgrade error meassage during the process. I've tried going back to a
known good date, but the restore fails. All I need to do is get the files
from "My Documents". Any ideas. I've already tried these articles from MS:
293174 and 225252.

Thanks

What version of Windows are you running?

It may be possible to manually delete some of the virus files, at
least enough to get you running in Safe Mode and then we can fix the
registry etc.

Your comment about "I've tried going back to a known good date, but
the restore fails." makes me suspect that you may not be running
Windows 98 and in that case the detailed instructions for fixing this
will be different.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm

Start the problem computer, tap the F8 key repeatedly until the startup =
menu
appears and select "Command Prompt". Insert a floppy disk, type
"dir /-p /oe /s c:\mydocu~1 a:\docs.txt" and press "Enter".
Then open the "a:\docs.txt" file on the computer you are using now, make
sure its contents are suitable for public viewing and repost with it. =
Also, it=20
would be helpful to know what application or applications created the =
files=20
you are trying to recover.

Ben

"adamsean007" wrote in message =
...
I have been working on my friends Compaq Presario 5712, which is dead =
in the=20
water. I am unable to boot it in normal or safe mode. I receive to =
error=20
messages, one is a security message and the other is a explorer =
message. The=20
ezplorer message =3D "This program has performed an illegal operation =
and will=20
be shut down. If the problem persist, contact the program vendor."
Details =3D "Explorer caused an invalid page fault in module =
EXPLORER.EXE at=20
015f:00401f31" followed by Registers and code.
The security message =3D A fatal error in IE occured at 0028:C0011E36 =
in VXD=20
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.
=20
I've tried reinstalling the OS, so I can at least remove the virus but =
I get=20
an upgrade error meassage during the process. I've tried going back =
to a=20
known good date, but the restore fails. All I need to do is get the =
files=20
from "My Documents". Any ideas. I've already tried these articles =
from MS:=20
293174 and 225252.
=20
Thanks

It is win98. Most of the data I'm trying to save is art work, so jpegs, etc.

Thanks,

Adamsean007

"Ben Myers" wrote:

Start the problem computer, tap the F8 key repeatedly until the startup menu
appears and select "Command Prompt". Insert a floppy disk, type
"dir /-p /oe /s c:\mydocu~1 a:\docs.txt" and press "Enter".
Then open the "a:\docs.txt" file on the computer you are using now, make
sure its contents are suitable for public viewing and repost with it. Also, it
would be helpful to know what application or applications created the files
you are trying to recover.

Ben

"adamsean007" wrote in message ...
I have been working on my friends Compaq Presario 5712, which is dead in the
water. I am unable to boot it in normal or safe mode. I receive to error
messages, one is a security message and the other is a explorer message. The
ezplorer message = "This program has performed an illegal operation and will
be shut down. If the problem persist, contact the program vendor."
Details = "Explorer caused an invalid page fault in module EXPLORER.EXE at
015f:00401f31" followed by Registers and code.
The security message = A fatal error in IE occured at 0028:C0011E36 in VXD
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.

I've tried reinstalling the OS, so I can at least remove the virus but I get
an upgrade error meassage during the process. I've tried going back to a
known good date, but the restore fails. All I need to do is get the files
from "My Documents". Any ideas. I've already tried these articles from MS:
293174 and 225252.

Thanks

The procedure I suggested would probably have created a file that could
be used to copy the jpegs to a floppy. The idea is to use the DOS =
"copy"
command. For example, if you think "target~1.jpg" is one of the files =
you=20
are trying to restore, insert a floppy disk and use the following =
command line.

copy c:\mydocu~1\mypict~1\target~1.jpg a:\

Ben

"adamsean007" wrote in message =
...
It is win98. Most of the data I'm trying to save is art work, so =
jpegs, etc.
=20
Thanks,
=20
Adamsean007
=20
"Ben Myers" wrote:
=20
Start the problem computer, tap the F8 key repeatedly until the =
startup menu
appears and select "Command Prompt". Insert a floppy disk, type
"dir /-p /oe /s c:\mydocu~1 a:\docs.txt" and press "Enter".
Then open the "a:\docs.txt" file on the computer you are using now, =
make
sure its contents are suitable for public viewing and repost with =
it. Also, it=20
would be helpful to know what application or applications created =
the files=20
you are trying to recover.
=20
Ben
=20
"adamsean007" wrote in =
message ...
I have been working on my friends Compaq Presario 5712, which is =
dead in the=20
water. I am unable to boot it in normal or safe mode. I receive =
to error=20
messages, one is a security message and the other is a explorer =
message. The=20
ezplorer message =3D "This program has performed an illegal =
operation and will=20
be shut down. If the problem persist, contact the program =
vendor."
Details =3D "Explorer caused an invalid page fault in module =
EXPLORER.EXE at=20
015f:00401f31" followed by Registers and code.
The security message =3D A fatal error in IE occured at =
0028:C0011E36 in VXD=20
VMM01 + 00010E36. Error was caused by =
Trojan-Spy.HTML.Smitfraud.c.
=20
I've tried reinstalling the OS, so I can at least remove the virus =
but I get=20
an upgrade error meassage during the process. I've tried going =
back to a=20
known good date, but the restore fails. All I need to do is get =
the files=20
from "My Documents". Any ideas. I've already tried these =
articles from MS:=20
293174 and 225252.
=20
Thanks

Never done what? Boot to DOS from floppy, or copy files using DOS?
--
Jeff Richards
MS MVP (Windows - Shell/User)
"adamsean007" wrote in message
...
OK, I've never done that before, can you give me a little more
instruction!

Thanks,

Adamsean007

Thanks. That is the way I went. I had to use the zip drive for the bigger
files (26MB), but I got everything off that was important, and I restored the
OS last night. It is now running very smoothly. Thank you all for your
helpful information.

Adamsean007

"Ben Myers" wrote:

The procedure I suggested would probably have created a file that could
be used to copy the jpegs to a floppy. The idea is to use the DOS "copy"
command. For example, if you think "target~1.jpg" is one of the files you
are trying to restore, insert a floppy disk and use the following command line.

copy c:\mydocu~1\mypict~1\target~1.jpg a:\

Ben

"adamsean007" wrote in message ...
It is win98. Most of the data I'm trying to save is art work, so jpegs, etc.

Thanks,

Adamsean007

"Ben Myers" wrote:

Start the problem computer, tap the F8 key repeatedly until the startup menu
appears and select "Command Prompt". Insert a floppy disk, type
"dir /-p /oe /s c:\mydocu~1 a:\docs.txt" and press "Enter".
Then open the "a:\docs.txt" file on the computer you are using now, make
sure its contents are suitable for public viewing and repost with it. Also, it
would be helpful to know what application or applications created the files
you are trying to recover.

Ben

"adamsean007" wrote in message ...
I have been working on my friends Compaq Presario 5712, which is dead in the
water. I am unable to boot it in normal or safe mode. I receive to error
messages, one is a security message and the other is a explorer message. The
ezplorer message = "This program has performed an illegal operation and will
be shut down. If the problem persist, contact the program vendor."
Details = "Explorer caused an invalid page fault in module EXPLORER.EXE at
015f:00401f31" followed by Registers and code.
The security message = A fatal error in IE occured at 0028:C0011E36 in VXD
VMM01 + 00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.

I've tried reinstalling the OS, so I can at least remove the virus but I get
an upgrade error meassage during the process. I've tried going back to a
known good date, but the restore fails. All I need to do is get the files
from "My Documents". Any ideas. I've already tried these articles from MS:
293174 and 225252.

Thanks