Chm context pane shows tiny boxes not letters

I posted this in "display" but thought I might get some other replies in
"applications". This has been driving me crazy!!!

I just bought a used computer from a guy who rebuilds computers in my
neighborhood. A week after I brought it home (It has Windows Me installed on
it) I started noticing little square boxes in stead of letters in my Windows
Media Player 7 menu (left sidebar links where it has "Find Media on the
Internet" "Copy Audio CD Music to Computer" etc.) I reinstalled the player
but no change. Then I happened to randomly open up the help file for Internet
Explorer and I noticed the contents/index pane did not have letters but
little boxes.
After checking out various help files I noticed that every other .CHM help
file I have have on my computer has been affected and now has the little
square boxes instead of letters in the contents index.
Some fixes I tried:

1- Someone suggested that I delete the c:\windows\ttfcache which I did and
Windows rebuilt it but this did not fix the problem.

2- Then they referred me to the Microsoft article
http://support.microsoft.com/default...b;en-us;254773 which talks
about a corrupt marlett.ttf file. I extracted the file from
Windows\Options|Install but could not install it because the original Marlett
file is Windows Protected. I followed the instructions for deleting a
Windows Protected file but I could not delete the marlett font even in safe
mode. And for some reason, windows could not find the file to extract it
using the startup disk (dos mode) instructions I got from this article.

3- Someone said it may be the sserife.fon file since that is the font they
use in the Context/Index pane of the chm help files so I extracted that file
and replaced it but no change.

4- I even downloaded some program called HTMLhelp.exe from Microsoft because
you can open up these chm help files in this program and make changes but I
could not fix the problem with this program.

5. I downloaded and installed IE 5.5 service pack for the files hoping this
was the solutions but it did not help.

I found a message board with this problem on it and the person actually
re-installed Windows and it did not help the situation.


Any other suggestions?
Thanks for your help,
Angie


P.S. I scanned for a virus with Grisoft Free AVG 7 software but there was no
virus. I ran an Adaware and Spybot check and nothing came up. I was
wondering, is it possible that the antivirus software could be doing this to
the script???
Angie

In IE, open View, hover your pointer over Encoding and post back with what
is marked.
Heirloom, old and suspicious

"Angie" wrote in message
...
I posted this in "display" but thought I might get some other replies in
"applications". This has been driving me crazy!!!

I just bought a used computer from a guy who rebuilds computers in my
neighborhood. A week after I brought it home (It has Windows Me installed
on
it) I started noticing little square boxes in stead of letters in my
Windows
Media Player 7 menu (left sidebar links where it has "Find Media on the
Internet" "Copy Audio CD Music to Computer" etc.) I reinstalled the player
but no change. Then I happened to randomly open up the help file for
Internet
Explorer and I noticed the contents/index pane did not have letters but
little boxes.
After checking out various help files I noticed that every other .CHM help
file I have have on my computer has been affected and now has the little
square boxes instead of letters in the contents index.
Some fixes I tried:

1- Someone suggested that I delete the c:\windows\ttfcache which I did and
Windows rebuilt it but this did not fix the problem.

2- Then they referred me to the Microsoft article
http://support.microsoft.com/default...b;en-us;254773 which talks
about a corrupt marlett.ttf file. I extracted the file from
Windows\Options|Install but could not install it because the original
Marlett
file is Windows Protected. I followed the instructions for deleting a
Windows Protected file but I could not delete the marlett font even in
safe
mode. And for some reason, windows could not find the file to extract it
using the startup disk (dos mode) instructions I got from this article.

3- Someone said it may be the sserife.fon file since that is the font they
use in the Context/Index pane of the chm help files so I extracted that
file
and replaced it but no change.

4- I even downloaded some program called HTMLhelp.exe from Microsoft
because
you can open up these chm help files in this program and make changes but
I
could not fix the problem with this program.

5. I downloaded and installed IE 5.5 service pack for the files hoping
this
was the solutions but it did not help.

I found a message board with this problem on it and the person actually
re-installed Windows and it did not help the situation.


Any other suggestions?
Thanks for your help,
Angie


P.S. I scanned for a virus with Grisoft Free AVG 7 software but there was
no
virus. I ran an Adaware and Spybot check and nothing came up. I was
wondering, is it possible that the antivirus software could be doing this
to
the script???
Angie

"Unicode" is selected and "Left to Right Document" is selected. Just for the
heck of it, I tried to change "Unicode" to "Unicode UTF-8" (which is what IE
6 on my other computer has selected) but I could not change the selection.

Anyhow...

"heirloom" wrote:

In IE, open View, hover your pointer over Encoding and post back with what
is marked.
Heirloom, old and suspicious

OOps. That's a Gilda Radner "Never mind". When I opened up IE before, it
was a blank page. So I then opened up a web page in the browser and it had
"Western European ISO" selected. I changed it to "Western European Windows"
and then opened IE chm help file but no change in the Navagation pane font.

"Angie" wrote:

"Unicode" is selected and "Left to Right Document" is selected. Just for the
heck of it, I tried to change "Unicode" to "Unicode UTF-8" (which is what IE
6 on my other computer has selected) but I could not change the selection.

Anyhow...

"heirloom" wrote:

In IE, open View, hover your pointer over Encoding and post back with what
is marked.
Heirloom, old and suspicious

Funny reference to Gilda.....I miss her. Your issue is not what I expected.
The 'encoding' is obviously not behind your problem........it will change
depending on the site your are visiting when working properly. Sorry I
could not be of more help.
Heirloom, old and need more drives


"Angie" wrote in message
...
OOps. That's a Gilda Radner "Never mind". When I opened up IE before, it
was a blank page. So I then opened up a web page in the browser and it
had
"Western European ISO" selected. I changed it to "Western European
Windows"
and then opened IE chm help file but no change in the Navagation pane
font.

"Angie" wrote:

"Unicode" is selected and "Left to Right Document" is selected. Just
for the
heck of it, I tried to change "Unicode" to "Unicode UTF-8" (which is
what IE
6 on my other computer has selected) but I could not change the
selection.

Anyhow...

"heirloom" wrote:

In IE, open View, hover your pointer over Encoding and post back with
what
is marked.
Heirloom, old and suspicious

Yeah, me too
This seemed like such a simple problem. But even the CHM help sites I
posted this message on are stumpted. I was thinking of bringing it back to
the computer guy I bought it from but, when I saw him last week, as I was
describing the problem to him, his eyes kind of glazed over so I figured I'd
looked elsewhere for an answer.

Well anyhow, I want to thank you for the time you took.
Appreciatively, Angie

"heirloom" wrote:

Funny reference to Gilda.....I miss her. Your issue is not what I expected.
The 'encoding' is obviously not behind your problem........it will change
depending on the site your are visiting when working properly. Sorry I
could not be of more help.
Heirloom, old and need more drives


"Angie" wrote in message
...
OOps. That's a Gilda Radner "Never mind". When I opened up IE before, it
was a blank page. So I then opened up a web page in the browser and it
had
"Western European ISO" selected. I changed it to "Western European
Windows"
and then opened IE chm help file but no change in the Navagation pane
font.

"Angie" wrote:

"Unicode" is selected and "Left to Right Document" is selected. Just
for the
heck of it, I tried to change "Unicode" to "Unicode UTF-8" (which is
what IE
6 on my other computer has selected) but I could not change the
selection.

Anyhow...

"heirloom" wrote:

In IE, open View, hover your pointer over Encoding and post back with
what
is marked.
Heirloom, old and suspicious