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remote assitance & terminal server
Hi,
I have a remote customer with a Win98 PC controlling a scientific instrument. Due to an image aquisition problem he requested assistance. I am asking if it would be possible to do with Win 98 a Remote Assitance session or better a terminal server session, as I do with the Windows XP professional customers? I remember I saw some time before a download at microsoft.com with the remote assitance patch, but know I don`t find it anymore. Is this posible to obtain any help in this issue or any other way to fix and configure the customer`s Pc over internet (with the proper security rights). Thank you for a prompt reply. Regards, Cristian |
#2
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remote assitance & terminal server
Check out the VNC server/client from http://www.realvnc.com/ to see if it
will help. Windows 98 cannot be a remote access host, only a client. You need to add software that will allow remote access. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm "Budeci Cristian" wrote in message ... Hi, I have a remote customer with a Win98 PC controlling a scientific instrument. Due to an image aquisition problem he requested assistance. I am asking if it would be possible to do with Win 98 a Remote Assitance session or better a terminal server session, as I do with the Windows XP professional customers? I remember I saw some time before a download at microsoft.com with the remote assitance patch, but know I don`t find it anymore. Is this posible to obtain any help in this issue or any other way to fix and configure the customer`s Pc over internet (with the proper security rights). Thank you for a prompt reply. Regards, Cristian |
#3
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remote assitance & terminal server
Thank you!
Very good ideea. Best regards. Cristian "Richard G. Harper" wrote in message ... Check out the VNC server/client from http://www.realvnc.com/ to see if it will help. Windows 98 cannot be a remote access host, only a client. You need to add software that will allow remote access. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm "Budeci Cristian" wrote in message ... Hi, I have a remote customer with a Win98 PC controlling a scientific instrument. Due to an image aquisition problem he requested assistance. I am asking if it would be possible to do with Win 98 a Remote Assitance session or better a terminal server session, as I do with the Windows XP professional customers? I remember I saw some time before a download at microsoft.com with the remote assitance patch, but know I don`t find it anymore. Is this posible to obtain any help in this issue or any other way to fix and configure the customer`s Pc over internet (with the proper security rights). Thank you for a prompt reply. Regards, Cristian |
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