compatibility issue

Background: I have a piece of software that is supposed to unlock a GSM
phone from the phone company it was originally used with. The original
company is in the UK; I am in the US, so third party unlocking software
is needed to get the phone free to link to a new network. This was not
a free phone and is useful because it is a tri-band unit usable in most
countries.

Problem: The program, called client.exe will not open properly. It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying random
computers does not seem to be a reasonable solution. Is this software
really not ME compatible? I can eventually get access to an XP machine
but I would really like to know what the compatibility issue is and
whether the vendor should be chastised for his advertised claims of
"Windows compatible."

The application is incompatible with Win Me just as you yourself admit in
the subject to this thread. The clue being a) the comment by the vendor
that it is better run on XP and b) the error message itself "API not
found". In other words your Win Me system does not contain the required
version of a DLL (dynamic link library) that contains the required API
(Application Program Interface).

I would suggest you use a PC running XP as the vendor at least says that
the program will run on such a system. Alternatively establish which DLL
file is either missing or at fault and upgrade your system, if possible,
to the required version.
--
Mike Maltby MS-MVP



ingber wrote:

Background: I have a piece of software that is supposed to unlock a
GSM phone from the phone company it was originally used with. The
original company is in the UK; I am in the US, so third party
unlocking software is needed to get the phone free to link to a new
network. This was not a free phone and is useful because it is a
tri-band unit usable in most countries.

Problem: The program, called client.exe will not open properly. It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying random
computers does not seem to be a reasonable solution. Is this software
really not ME compatible? I can eventually get access to an XP
machine but I would really like to know what the compatibility issue
is and whether the vendor should be chastised for his advertised
claims of "Windows compatible."

Thanks. But I am not sure whether the program is inherently
incompatible with ME or, as you suggest, there is may be some update to,
or new DLL that could be added that would fix the problem. I have no
idea how to find the "missing link." Desperate Google and Microsoft
searches for 0x02F2 have produced nothing. To the extent Microsoft has
issued patches for ME, my system is up to date. It would seem the
vendor has no idea what the problem might be. Any search suggestions?


"Mike M" wrote in message
...
The application is incompatible with Win Me just as you yourself admit
in
the subject to this thread. The clue being a) the comment by the
vendor
that it is better run on XP and b) the error message itself "API not
found". In other words your Win Me system does not contain the
required
version of a DLL (dynamic link library) that contains the required API
(Application Program Interface).

I would suggest you use a PC running XP as the vendor at least says
that
the program will run on such a system. Alternatively establish which
DLL
file is either missing or at fault and upgrade your system, if
possible,
to the required version.
--
Mike Maltby MS-MVP



ingber wrote:

Background: I have a piece of software that is supposed to unlock a
GSM phone from the phone company it was originally used with. The
original company is in the UK; I am in the US, so third party
unlocking software is needed to get the phone free to link to a new
network. This was not a free phone and is useful because it is a
tri-band unit usable in most countries.

Problem: The program, called client.exe will not open properly. It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying
random
computers does not seem to be a reasonable solution. Is this
software
really not ME compatible? I can eventually get access to an XP
machine but I would really like to know what the compatibility issue
is and whether the vendor should be chastised for his advertised
claims of "Windows compatible."

I'm sorry but there is no point in looking on Google or else where for
0x02f2 which is simply a hex address and would be a waste of time on your
part. Instead you need to establish from the program vendor the DLLs and
their versions on which the application relies. Better though would be to
do as both they and I suggest and that is to use XP.
--
Mike Maltby MS-MVP



ingber wrote:

Thanks. But I am not sure whether the program is inherently
incompatible with ME or, as you suggest, there is may be some update
to, or new DLL that could be added that would fix the problem. I
have no idea how to find the "missing link." Desperate Google and
Microsoft searches for 0x02F2 have produced nothing. To the extent
Microsoft has issued patches for ME, my system is up to date. It
would seem the vendor has no idea what the problem might be. Any
search suggestions?

It would help if you gave us the name of the program, and the vendor!

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"ingber" wrote in message
news:I0pxd.1371$h.815@trnddc04...
Thanks. But I am not sure whether the program is inherently
incompatible with ME or, as you suggest, there is may be some update to,
or new DLL that could be added that would fix the problem. I have no
idea how to find the "missing link." Desperate Google and Microsoft
searches for 0x02F2 have produced nothing. To the extent Microsoft has
issued patches for ME, my system is up to date. It would seem the
vendor has no idea what the problem might be. Any search suggestions?


"Mike M" wrote in message
...
The application is incompatible with Win Me just as you yourself admit
in
the subject to this thread. The clue being a) the comment by the
vendor
that it is better run on XP and b) the error message itself "API not
found". In other words your Win Me system does not contain the
required
version of a DLL (dynamic link library) that contains the required API
(Application Program Interface).

I would suggest you use a PC running XP as the vendor at least says
that
the program will run on such a system. Alternatively establish which
DLL
file is either missing or at fault and upgrade your system, if
possible,
to the required version.
--
Mike Maltby MS-MVP



ingber wrote:

Background: I have a piece of software that is supposed to unlock a
GSM phone from the phone company it was originally used with. The
original company is in the UK; I am in the US, so third party
unlocking software is needed to get the phone free to link to a new
network. This was not a free phone and is useful because it is a
tri-band unit usable in most countries.

Problem: The program, called client.exe will not open properly. It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying
random
computers does not seem to be a reasonable solution. Is this
software
really not ME compatible? I can eventually get access to an XP
machine but I would really like to know what the compatibility issue
is and whether the vendor should be chastised for his advertised
claims of "Windows compatible."

I may have to use an XP machine, but the story of the vendor is
peculiar.
JHongs Inc sells his services via EBay. The program he sends is named
as below, "client.exe," but it is in a zipfile called multiserver.zip.
I believe this is a clue to the origins of the software. The error
message in full adds "Mail us an error screenshot at
." Since I did not purchase the software from
movitel I tried to deal directly with JHongs, with the result below.
Movitel is a Spanish language website that itself sells remote unlocking
services using the name multiserver among others. I found a query (in
English)on one of their forums about buying software called "total
multiserver" from a third party. The software gave him an error message
as well (different). The host of the forum conspicuously did not
respond to the query. He does respond to his own customers. Following
this trail would seem hopeless.

"Noel Paton" wrote in message
...
It would help if you gave us the name of the program, and the vendor!

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's

"ingber" wrote in message
news:I0pxd.1371$h.815@trnddc04...
Thanks. But I am not sure whether the program is inherently
incompatible with ME or, as you suggest, there is may be some update
to,
or new DLL that could be added that would fix the problem. I have
no
idea how to find the "missing link." Desperate Google and Microsoft
searches for 0x02F2 have produced nothing. To the extent Microsoft
has
issued patches for ME, my system is up to date. It would seem the
vendor has no idea what the problem might be. Any search
suggestions?


"Mike M" wrote in message
...
The application is incompatible with Win Me just as you yourself
admit
in
the subject to this thread. The clue being a) the comment by the
vendor
that it is better run on XP and b) the error message itself "API
not
found". In other words your Win Me system does not contain the
required
version of a DLL (dynamic link library) that contains the required
API
(Application Program Interface).

I would suggest you use a PC running XP as the vendor at least says
that
the program will run on such a system. Alternatively establish
which
DLL
file is either missing or at fault and upgrade your system, if
possible,
to the required version.
--
Mike Maltby MS-MVP



ingber wrote:

Background: I have a piece of software that is supposed to unlock
a
GSM phone from the phone company it was originally used with.
The
original company is in the UK; I am in the US, so third party
unlocking software is needed to get the phone free to link to a
new
network. This was not a free phone and is useful because it is a
tri-band unit usable in most countries.

Problem: The program, called client.exe will not open properly.
It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying
random
computers does not seem to be a reasonable solution. Is this
software
really not ME compatible? I can eventually get access to an XP
machine but I would really like to know what the compatibility
issue
is and whether the vendor should be chastised for his advertised
claims of "Windows compatible."

All I can say is that you possibly got what you deserved, since the program
would seem to have been ripped off.

It is possible to download the multiserver.zip file from the movitel website
(for free) - it's version 1.45, mostly for SonyEricchsen phones

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"ingber" wrote in message
news:NMpxd.2011$_62.1996@trnddc01...
I may have to use an XP machine, but the story of the vendor is
peculiar.
JHongs Inc sells his services via EBay. The program he sends is named
as below, "client.exe," but it is in a zipfile called multiserver.zip.
I believe this is a clue to the origins of the software. The error
message in full adds "Mail us an error screenshot at
." Since I did not purchase the software from
movitel I tried to deal directly with JHongs, with the result below.
Movitel is a Spanish language website that itself sells remote unlocking
services using the name multiserver among others. I found a query (in
English)on one of their forums about buying software called "total
multiserver" from a third party. The software gave him an error message
as well (different). The host of the forum conspicuously did not
respond to the query. He does respond to his own customers. Following
this trail would seem hopeless.

"Noel Paton" wrote in message
...
It would help if you gave us the name of the program, and the vendor!

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's

"ingber" wrote in message
news:I0pxd.1371$h.815@trnddc04...
Thanks. But I am not sure whether the program is inherently
incompatible with ME or, as you suggest, there is may be some update
to,
or new DLL that could be added that would fix the problem. I have
no
idea how to find the "missing link." Desperate Google and Microsoft
searches for 0x02F2 have produced nothing. To the extent Microsoft
has
issued patches for ME, my system is up to date. It would seem the
vendor has no idea what the problem might be. Any search
suggestions?


"Mike M" wrote in message
...
The application is incompatible with Win Me just as you yourself
admit
in
the subject to this thread. The clue being a) the comment by the
vendor
that it is better run on XP and b) the error message itself "API
not
found". In other words your Win Me system does not contain the
required
version of a DLL (dynamic link library) that contains the required
API
(Application Program Interface).

I would suggest you use a PC running XP as the vendor at least says
that
the program will run on such a system. Alternatively establish
which
DLL
file is either missing or at fault and upgrade your system, if
possible,
to the required version.
--
Mike Maltby MS-MVP



ingber wrote:

Background: I have a piece of software that is supposed to unlock
a
GSM phone from the phone company it was originally used with.
The
original company is in the UK; I am in the US, so third party
unlocking software is needed to get the phone free to link to a
new
network. This was not a free phone and is useful because it is a
tri-band unit usable in most countries.

Problem: The program, called client.exe will not open properly.
It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying
random
computers does not seem to be a reasonable solution. Is this
software
really not ME compatible? I can eventually get access to an XP
machine but I would really like to know what the compatibility
issue
is and whether the vendor should be chastised for his advertised
claims of "Windows compatible."

The program itself is necessary but not sufficient to do anything. It
connects to a server to which one logs on using an id and password from
the vendor. Then the unlocking codes are passed to the telephone
connected to the computer via a service cable. Yes it is for a
SonyEricsson phone.


"Noel Paton" wrote in message
...
All I can say is that you possibly got what you deserved, since the
program
would seem to have been ripped off.

It is possible to download the multiserver.zip file from the movitel
website
(for free) - it's version 1.45, mostly for SonyEricchsen phones

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's

"ingber" wrote in message
news:NMpxd.2011$_62.1996@trnddc01...
I may have to use an XP machine, but the story of the vendor is
peculiar.
JHongs Inc sells his services via EBay. The program he sends is
named
as below, "client.exe," but it is in a zipfile called
multiserver.zip.
I believe this is a clue to the origins of the software. The error
message in full adds "Mail us an error screenshot at
." Since I did not purchase the software from
movitel I tried to deal directly with JHongs, with the result below.
Movitel is a Spanish language website that itself sells remote
unlocking
services using the name multiserver among others. I found a query
(in
English)on one of their forums about buying software called "total
multiserver" from a third party. The software gave him an error
message
as well (different). The host of the forum conspicuously did not
respond to the query. He does respond to his own customers.
Following
this trail would seem hopeless.

"Noel Paton" wrote in message
...
It would help if you gave us the name of the program, and the
vendor!

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages
to
NG's

"ingber" wrote in message
news:I0pxd.1371$h.815@trnddc04...
Thanks. But I am not sure whether the program is inherently
incompatible with ME or, as you suggest, there is may be some
update
to,
or new DLL that could be added that would fix the problem. I
have
no
idea how to find the "missing link." Desperate Google and
Microsoft
searches for 0x02F2 have produced nothing. To the extent
Microsoft
has
issued patches for ME, my system is up to date. It would seem
the
vendor has no idea what the problem might be. Any search
suggestions?


"Mike M" wrote in message
...
The application is incompatible with Win Me just as you yourself
admit
in
the subject to this thread. The clue being a) the comment by
the
vendor
that it is better run on XP and b) the error message itself "API
not
found". In other words your Win Me system does not contain the
required
version of a DLL (dynamic link library) that contains the
required
API
(Application Program Interface).

I would suggest you use a PC running XP as the vendor at least
says
that
the program will run on such a system. Alternatively establish
which
DLL
file is either missing or at fault and upgrade your system, if
possible,
to the required version.
--
Mike Maltby MS-MVP



ingber wrote:

Background: I have a piece of software that is supposed to
unlock
a
GSM phone from the phone company it was originally used with.
The
original company is in the UK; I am in the US, so third party
unlocking software is needed to get the phone free to link to
a
new
network. This was not a free phone and is useful because it
is a
tri-band unit usable in most countries.

Problem: The program, called client.exe will not open
properly.
It
reports
Error Imported 0x02F2 API not found

I reported the problem to the vendor, who responded oddly:
"The software is compatible, although it is better to
use a Win XP computer. We have had some customers
experiencing trouble opening the file, usually the
problem is solved when trying it on a different
computer. If you still can't open the file with
another computer, please email us."

Can anyone clarify what the problem is? Running around trying
random
computers does not seem to be a reasonable solution. Is this
software
really not ME compatible? I can eventually get access to an
XP
machine but I would really like to know what the compatibility
issue
is and whether the vendor should be chastised for his
advertised
claims of "Windows compatible."

I don't know which version you are trying to use. I've downloaded
multiserver.zip from the movitel site and it contained TotalMultiserver
v1.45.exe. I've tried running this on Win Me both with IE5.5 SP2 and IE6
SP1 and in both cases crashed the system (BSOD). On XP the application
opened as in the screenshots on the movitel site. Note though that I was
running Win Me on what is called a "virtual PC" rather than on a "real"
PC.

Again I feel that you should try using a PC running XP rather than Win Me
to run this program.
--
Mike Maltby MS-MVP



ingber wrote:

I may have to use an XP machine, but the story of the vendor is
peculiar.
JHongs Inc sells his services via EBay. The program he sends is named
as below, "client.exe," but it is in a zipfile called multiserver.zip.
I believe this is a clue to the origins of the software. The error
message in full adds "Mail us an error screenshot at
." Since I did not purchase the software from
movitel I tried to deal directly with JHongs, with the result below.
Movitel is a Spanish language website that itself sells remote
unlocking services using the name multiserver among others. I found
a query (in English)on one of their forums about buying software
called "total multiserver" from a third party. The software gave him
an error message as well (different). The host of the forum
conspicuously did not respond to the query. He does respond to his
own customers. Following this trail would seem hopeless.

I solved the problem with the program running on ME. Instructions were
to disable the firewall, which I had done. It was not clear there was
any connection to the error message. However, when I completely
prevented the firewall and antivirus from loading on startup, the
program started normally. The software then updated itself with v1.45
and the unlock proceeded smoothly. I do not understand the problem, but
the phone now works on another network.

Thanks to all for your efforts.

"Mike M" wrote in message
...
I don't know which version you are trying to use. I've downloaded
multiserver.zip from the movitel site and it contained
TotalMultiserver
v1.45.exe. I've tried running this on Win Me both with IE5.5 SP2 and
IE6
SP1 and in both cases crashed the system (BSOD). On XP the
application
opened as in the screenshots on the movitel site. Note though that I
was
running Win Me on what is called a "virtual PC" rather than on a
"real"
PC.

Again I feel that you should try using a PC running XP rather than Win
Me
to run this program.
--
Mike Maltby MS-MVP



ingber wrote:

I may have to use an XP machine, but the story of the vendor is
peculiar.
JHongs Inc sells his services via EBay. The program he sends is
named
as below, "client.exe," but it is in a zipfile called
multiserver.zip.
I believe this is a clue to the origins of the software. The error
message in full adds "Mail us an error screenshot at
." Since I did not purchase the software from
movitel I tried to deal directly with JHongs, with the result below.
Movitel is a Spanish language website that itself sells remote
unlocking services using the name multiserver among others. I found
a query (in English)on one of their forums about buying software
called "total multiserver" from a third party. The software gave
him
an error message as well (different). The host of the forum
conspicuously did not respond to the query. He does respond to his
own customers. Following this trail would seem hopeless.