error when downloading 828026

When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still get
the error message.

I looked in the control panel for deleting/adding programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks

Where are you downloading 828026 from? The error (missing export NTL.DLL...)
strongly suggests to me that you are trying to install the version of 828026
intended for use on Windows 2000 and XP rather than the version for use on Win
Me and other Win 9x operating systems.
--
Mike Maltby MS-MVP



scrotocles wrote:

When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still get
the error message.

I looked in the control panel for deleting/adding programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks

Hi Mike, and thanks for responding.

I've downloaded through both the windows autoupdate,
whereby it checks you system and acknowledges that it's
windows ME, then it tells me I have a critical update for
media KB828026. I try to install and nothing happens
other then it gives me a big check mark and says I did
it. But the auto update will click itself back on
eventually and it tells me I have to install again. So I
went to the download section of microsoft and downloaded
the file. I get an exe file which begins to work and then
I get that:
! the windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:NtOpenProcessToken

I had similar problems with another critical update MSXML
4.0. I got this message about the file being linked to
missing export MSI.DLL:222. Someone in another section of
this site directed me to the "fix" for that problem which
involved the microsoft installer 2.0 needing to be
downloaded. That fixed that particular critical update.

This one is the next one and if I get through this last
one, it looks like I'll be up to date.

Any ideas? Thanks for responding.


-----Original Message-----
Where are you downloading 828026 from? The error
(missing export NTL.DLL...)
strongly suggests to me that you are trying to install
the version of 828026
intended for use on Windows 2000 and XP rather than the
version for use on Win
Me and other Win 9x operating systems.
--
Mike Maltby MS-MVP



scrotocles wrote:

When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears
to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked
to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still
get
the error message.

I looked in the control panel for deleting/adding
programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but
I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks


.

Hi Mike, and thanks for responding.

I've downloaded through both the windows autoupdate,
whereby it checks you system and acknowledges that it's
windows ME, then it tells me I have a critical update for
media KB828026. I try to install and nothing happens
other then it gives me a big check mark and says I did
it. But the auto update will click itself back on
eventually and it tells me I have to install again. So I
went to the download section of microsoft and downloaded
the file. I get an exe file which begins to work and then
I get that:
! the windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:NtOpenProcessToken

I had similar problems with another critical update MSXML
4.0. I got this message about the file being linked to
missing export MSI.DLL:222. Someone in another section of
this site directed me to the "fix" for that problem which
involved the microsoft installer 2.0 needing to be
downloaded. That fixed that particular critical update.

This one is the next one and if I get through this last
one, it looks like I'll be up to date.

Any ideas? Thanks for responding.

-----Original Message-----
Where are you downloading 828026 from? The error
(missing export NTL.DLL...)
strongly suggests to me that you are trying to install
the version of 828026
intended for use on Windows 2000 and XP rather than the
version for use on Win
Me and other Win 9x operating systems.
--
Mike Maltby MS-MVP



scrotocles wrote:

When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears
to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked
to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still
get
the error message.

I looked in the control panel for deleting/adding
programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but
I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks


.

scrotocles wrote:
When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still get
the error message.

I looked in the control panel for deleting/adding programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks

I had a similar problem. It might be that one of the updates is designed
for a different OS, that is why you get the error message. BUT, if the
update appears to load from Windows Update page and then gets re-offered
every time you scan for updates, try this:
1. Boot into Safe Mode.
2. Search for any and all WMP or WMP.DLL files and delete them (in my
case there was only one).
3. Re-boot into Normal Mode.
4. Re-download WMP9 and then KB828026.
5. Re-boot.
6. Check to see if download is offered again (it wasn't).
It solved my problem, hope it helps.

scrotocles wrote:
When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still get
the error message.

I looked in the control panel for deleting/adding programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks

Sorry if this is a repost but my first reply has not appeared yet.
I had a similar problem. It might be that one of the updates is designed
for a different OS, that is why you get the error message. BUT, if the
update appears to load from Windows Update page and then gets re-offered
every time you scan for updates, try this:

Boot into Safe Mode.

1. Click on Start - Search - Files and Folders
2. Type WMP.DLL (type exactly as it is written)
3. Make sure that the "Look In" option indicates "Local Hard Drives" or
"My Computer".
4. Click the "Search" button
5. When the search is complete, delete all copies of the "WMP.DLL" file,
it is possible that you may only see "WMP" instead of "WMP.DLL"

Once you delete all copies of WMP.DLL files, start your system in normal
mode.

Now, download and install Windows Media player from the following link:

http://download.microsoft.com/downlo...99/MPSetup.exe

Just click on the above link, when "File download" window opens, click
on "OPEN" button. This will download and start the installation process.
Follow the instructions and re-install Windows Media Player 9.0.

After installing Windows Media Player 9.0, we need to re-install 828026
update.

http://download.microsoft.com/downlo...26-x86-ENU.exe

Just click on the above link, when "File download" window opens, click
on "OPEN" button. This will download and start the installation process.
Follow the instructions and re-install 828026 update. Once the
installation is complete, access Windows Update site and check whether
the update is re-offered.
Hope this helps.

Any ideas? Thanks for responding.

I've already given the reason why you are seeing the NTDLL.DLL error. You are
not installing the correct version of the 828026 patch from the download
section but instead that for XP. Rather than from the Download Centre,
download and install the Win 9x/Win Me version of the patch using the link
from the associated Knowledge Baser article
http://support.microsoft.com?kbid=828026. Make sure that WMP is closed when
you install the patch.
--
Mike Maltby MS-MVP




wrote:

Hi Mike, and thanks for responding.

I've downloaded through both the windows autoupdate,
whereby it checks you system and acknowledges that it's
windows ME, then it tells me I have a critical update for
media KB828026. I try to install and nothing happens
other then it gives me a big check mark and says I did
it. But the auto update will click itself back on
eventually and it tells me I have to install again. So I
went to the download section of microsoft and downloaded
the file. I get an exe file which begins to work and then
I get that:
! the windows media Q828026-X86-ENU.exe file is linked to
missing export NTDLL.DLL:NtOpenProcessToken

I had similar problems with another critical update MSXML
4.0. I got this message about the file being linked to
missing export MSI.DLL:222. Someone in another section of
this site directed me to the "fix" for that problem which
involved the microsoft installer 2.0 needing to be
downloaded. That fixed that particular critical update.

This one is the next one and if I get through this last
one, it looks like I'll be up to date.

Any ideas? Thanks for responding.

Thanks Mike, but I thought I made it clear that I DID
download from the correct site.

I again went through your suggested excercise and got the
same results. I'll try the other guys suggestion and see
what happens.

-----Original Message-----
Any ideas? Thanks for responding.

I've already given the reason why you are seeing the
NTDLL.DLL error. You are
not installing the correct version of the 828026 patch
from the download
section but instead that for XP. Rather than from the
Download Centre,
download and install the Win 9x/Win Me version of the
patch using the link
from the associated Knowledge Baser article
http://support.microsoft.com?kbid=828026. Make sure that
WMP is closed when
you install the patch.
--
Mike Maltby MS-MVP





wrote:

Hi Mike, and thanks for responding.

I've downloaded through both the windows autoupdate,
whereby it checks you system and acknowledges that it's
windows ME, then it tells me I have a critical update
for
media KB828026. I try to install and nothing happens
other then it gives me a big check mark and says I did
it. But the auto update will click itself back on
eventually and it tells me I have to install again. So
I
went to the download section of microsoft and downloaded
the file. I get an exe file which begins to work and
then
I get that:
! the windows media Q828026-X86-ENU.exe file is linked
to
missing export NTDLL.DLL:NtOpenProcessToken

I had similar problems with another critical update
MSXML
4.0. I got this message about the file being linked to
missing export MSI.DLL:222. Someone in another section
of
this site directed me to the "fix" for that problem
which
involved the microsoft installer 2.0 needing to be
downloaded. That fixed that particular critical update.

This one is the next one and if I get through this last
one, it looks like I'll be up to date.

Any ideas? Thanks for responding.


.

I'm sorry but if you are seeing the NTDLL.DLL error you mentioned in your
first post you are not installing the version for Win Me but instead that for
XP. The KB article to which I referred you has links to both versions.
--
Mike Maltby MS-MVP



scrotocles wrote:

Thanks Mike, but I thought I made it clear that I DID
download from the correct site.

I again went through your suggested excercise and got the
same results. I'll try the other guys suggestion and see
what happens.

Hi,

and thanks again. Your solution was right on the money.
It's much appreciated.



-----Original Message-----
scrotocles wrote:
When trying to download the ciritical update for Media
Player KB828026, (either automatically where it appears
to
load but doesn't or going through the download section),
and installing it, I get the following message:
ERROR Starting Program
! The windows media Q828026-X86-ENU.exe file is linked
to
missing export NTDLL.DLL:Nt OpenProcessToken.

I read a few other posts and someone directed another
questioner to a different page. Unfortunately, the page
didn't seem too helpful. Apparently microsoft doesn't
have downloades for individual DLL's?

I found a place for downloading DLL's and downloaded the
NTDLL.DLL file, but this didn't do anything. I still
get
the error message.

I looked in the control panel for deleting/adding
programs
and did NOT see where 828026 was added to the computer.

So that's all I know. I was directed to come here but
I'm
not even sure if I'm posting to the correct place. I do
have WindowsME upgraded from windows 98. So this is
where I stand.

Can anyone offer some advice?
Thanks

I had a similar problem. It might be that one of the
updates is designed
for a different OS, that is why you get the error
message. BUT, if the
update appears to load from Windows Update page and then
gets re-offered
every time you scan for updates, try this:
1. Boot into Safe Mode.
2. Search for any and all WMP or WMP.DLL files and
delete them (in my
case there was only one).
3. Re-boot into Normal Mode.
4. Re-download WMP9 and then KB828026.
5. Re-boot.
6. Check to see if download is offered again (it wasn't).
It solved my problem, hope it helps.


.