A Windows 98 & ME forum. Win98banter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Win98banter forum » Windows ME » New Users
Site Map Home Authors List Search Today's Posts Mark Forums Read Web Partners

AV software and PC in safe mode



 
 
Thread Tools Display Modes
  #1  
Old June 29th 04, 12:40 AM
Jane
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not have
any AV or firewall software on his HP Pavilion running Win
Me. Now, all sorts of errors. Can run in safe mode only.

Had bought Norton Internet Security 2004 to install on his
PC. Have seen posts re NAV not working well with Me. Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is new to
me. Called AOL and got very foreign speaking person who
did not answer my question. Can I run AOL in safe mode?
It is V 7.0. AOL gives me invalid or busy port message so
cannot download AV software or troubleshooting programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof 2004
to send this e-mail. Can I somehow use this PC to get
troubleshooting files to his PC if no AOL? Can I install
an AV program while in safe mode? Seems CD drive on HP
Pavilion does not work in safe mode. Is this correct? I
can burn a CD with my system.

Appreciate all advice.
  #2  
Old June 29th 04, 04:53 AM
Mart
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Before you go too far with installing more (AV, AOL, etc., etc.) software,
maybe you should sort out the Normal Mode issue first!

CD ROM will not work in Safe Mode as you need the drivers installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact error report messages.

Mart


"Jane" wrote in message
...
Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not have
any AV or firewall software on his HP Pavilion running Win
Me. Now, all sorts of errors. Can run in safe mode only.

Had bought Norton Internet Security 2004 to install on his
PC. Have seen posts re NAV not working well with Me. Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is new to
me. Called AOL and got very foreign speaking person who
did not answer my question. Can I run AOL in safe mode?
It is V 7.0. AOL gives me invalid or busy port message so
cannot download AV software or troubleshooting programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof 2004
to send this e-mail. Can I somehow use this PC to get
troubleshooting files to his PC if no AOL? Can I install
an AV program while in safe mode? Seems CD drive on HP
Pavilion does not work in safe mode. Is this correct? I
can burn a CD with my system.

Appreciate all advice.



  #3  
Old June 29th 04, 09:06 PM
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Hello, Mart:
Thank you for responding to my question re AV and safe
mode. I have been following the error resolution advice
in posts re going to safe mode and running various
troubleshooting methods to resolve issues. Suggestions
were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
into probs with AV and AOL. Thus, this post.
I had asked questions about multiple errors in post on
6/27. I've copied it into this reply... In normal now, I
believe I get an explorer error message almost immediately
and I have to shut down. I will have to retest and will
do another post with outcome. Unfortunately, don't have
the time right now. Have searched everywhere for the
Oltrga error and the OE error below. Can't find a thing
about either one. Oltrga.exe is not on my Win XP Home PC.
Seem to recall it's in Windows folder on problem PC.
My friend's son lost the system recovery disks. HP no
longer supplies replacements. System restore fails.
************************************************
6/27 post
Hello,

Helping friend with his Win Me OS problems. Start to
boot, but get error OE:017F:BFF8E648. Had to pull plug,
would not shut down. Researched previous posts and MS
errors but cannot find reference to this specific error
and others.

Booted in safe mode got error "Oltrga has caused an
error in kernel32.dll. Oltrga will now close"

System attempted to reboot, then got "CMDNINST caused a
general protection fault in module GDI.EXE @ 0005:00002a77.

Tried to do a system restore and received Rstrui has
caused and error in GDI.EXE. Rstrui will now close.

Explorer has caused an error in GDI.EXE and will now
close.

Found reference to GDI.EXE...maybe has to with Fonts
folder in Windows?

Can find no reference in any search regarding oltrga.
System was unprotected.

Any info is greatly appreciated about the above files,
msgs as uncertain what they are.

Thanks again.
*****************************************
-----Original Message-----
Before you go too far with installing more (AV, AOL,

etc., etc.) software,
maybe you should sort out the Normal Mode issue first!

CD ROM will not work in Safe Mode as you need the drivers

installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact

error report messages.

Mart


"Jane" wrote in

message
...
Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not have
any AV or firewall software on his HP Pavilion running

Win
Me. Now, all sorts of errors. Can run in safe mode

only.

Had bought Norton Internet Security 2004 to install on

his
PC. Have seen posts re NAV not working well with Me.

Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is new

to
me. Called AOL and got very foreign speaking person

who
did not answer my question. Can I run AOL in safe mode?
It is V 7.0. AOL gives me invalid or busy port message

so
cannot download AV software or troubleshooting programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof

2004
to send this e-mail. Can I somehow use this PC to get
troubleshooting files to his PC if no AOL? Can I

install
an AV program while in safe mode? Seems CD drive on HP
Pavilion does not work in safe mode. Is this correct?

I
can burn a CD with my system.

Appreciate all advice.



.

  #4  
Old June 30th 04, 12:18 AM
Mart
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

OK, let's try to take one item at a time.

Let's worry about Oltrga.exe first, then come back to the OE (or possibly 0E
?) errors. You might wish to confirm OE or 0E on the next post - either way,
it's *probably* hardware related.

I've done a search for Oltrga on the web and drawn a blank. Can you do a
search on your machine for the Oltrga.exe file (in Safe Mode if necessary)
and right-click on it to look for its Properties. See if you can find the
copyright or company and other details are and see if you can determine what
it belongs to - name of the folder it's in etc. and more importantly, just
what it is supposed to do g

We need to find out what it is and disable (and possibly remove) it before
moving to the next error(s).

Mart


wrote in message
...
Hello, Mart:
Thank you for responding to my question re AV and safe
mode. I have been following the error resolution advice
in posts re going to safe mode and running various
troubleshooting methods to resolve issues. Suggestions
were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
into probs with AV and AOL. Thus, this post.
I had asked questions about multiple errors in post on
6/27. I've copied it into this reply... In normal now, I
believe I get an explorer error message almost immediately
and I have to shut down. I will have to retest and will
do another post with outcome. Unfortunately, don't have
the time right now. Have searched everywhere for the
Oltrga error and the OE error below. Can't find a thing
about either one. Oltrga.exe is not on my Win XP Home PC.
Seem to recall it's in Windows folder on problem PC.
My friend's son lost the system recovery disks. HP no
longer supplies replacements. System restore fails.
************************************************
6/27 post
Hello,

Helping friend with his Win Me OS problems. Start to
boot, but get error OE:017F:BFF8E648. Had to pull plug,
would not shut down. Researched previous posts and MS
errors but cannot find reference to this specific error
and others.

Booted in safe mode got error "Oltrga has caused an
error in kernel32.dll. Oltrga will now close"

System attempted to reboot, then got "CMDNINST caused a
general protection fault in module GDI.EXE @ 0005:00002a77.

Tried to do a system restore and received Rstrui has
caused and error in GDI.EXE. Rstrui will now close.

Explorer has caused an error in GDI.EXE and will now
close.

Found reference to GDI.EXE...maybe has to with Fonts
folder in Windows?

Can find no reference in any search regarding oltrga.
System was unprotected.

Any info is greatly appreciated about the above files,
msgs as uncertain what they are.

Thanks again.
*****************************************
-----Original Message-----
Before you go too far with installing more (AV, AOL,

etc., etc.) software,
maybe you should sort out the Normal Mode issue first!

CD ROM will not work in Safe Mode as you need the drivers

installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact

error report messages.

Mart


"Jane" wrote in

message
...
Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not have
any AV or firewall software on his HP Pavilion running

Win
Me. Now, all sorts of errors. Can run in safe mode

only.

Had bought Norton Internet Security 2004 to install on

his
PC. Have seen posts re NAV not working well with Me.

Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is new

to
me. Called AOL and got very foreign speaking person

who
did not answer my question. Can I run AOL in safe mode?
It is V 7.0. AOL gives me invalid or busy port message

so
cannot download AV software or troubleshooting programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof

2004
to send this e-mail. Can I somehow use this PC to get
troubleshooting files to his PC if no AOL? Can I

install
an AV program while in safe mode? Seems CD drive on HP
Pavilion does not work in safe mode. Is this correct?

I
can burn a CD with my system.

Appreciate all advice.



.



  #5  
Old June 30th 04, 05:22 AM
Jane
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Booted PC two times in normal. Lots of different errors.
But am focused... Oltrga error did not come up in normal
boot first time. It did the second time. It also
occurred immediately after desktop appeared in boot to
safe mode. Did search on PC. Found 2 instances of
oltrga: C:\windows\oltrga.exe and
C:\windows\applog\oltrga.lgc. Looked in add/remove progs
and couldn't see anything obvious. Properties didn't clue
me in. Size is 376KB, created on 6/30/02, modified 5/24/02
(curious?). Properties for the .lgc file showed created on
6/1/02.
Normal boot error occurred right after desktop loaded
and a McAfee Active shield stating software has
expired...renew. "Oltrga has caused an error in
kernel32.dll. Oltrga will now close." Clicked on close.
I then got another error message. "Oltrga" "An error has
occurred in your program. To keep working anyway, click
Ignore....." I clicked on close and got the OE error.
Boot going into safe mode gave same error regarding
kernel32.dll. Am still able to ctrl+alt+del to get to
close program window and shut down machine.
FYI, system restore fails. It was not brought back to
state before restore ran and failed.
Thank you.
-----Original Message-----
OK, let's try to take one item at a time.

Let's worry about Oltrga.exe first, then come back to the

OE (or possibly 0E
?) errors. You might wish to confirm OE or 0E on the next

post - either way,
it's *probably* hardware related.

I've done a search for Oltrga on the web and drawn a

blank. Can you do a
search on your machine for the Oltrga.exe file (in Safe

Mode if necessary)
and right-click on it to look for its Properties. See if

you can find the
copyright or company and other details are and see if you

can determine what
it belongs to - name of the folder it's in etc. and more

importantly, just
what it is supposed to do g

We need to find out what it is and disable (and possibly

remove) it before
moving to the next error(s).

Mart


wrote in message
...
Hello, Mart:
Thank you for responding to my question re AV and safe
mode. I have been following the error resolution advice
in posts re going to safe mode and running various
troubleshooting methods to resolve issues. Suggestions
were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
into probs with AV and AOL. Thus, this post.
I had asked questions about multiple errors in post on
6/27. I've copied it into this reply... In normal

now, I
believe I get an explorer error message almost

immediately
and I have to shut down. I will have to retest and will
do another post with outcome. Unfortunately, don't have
the time right now. Have searched everywhere for the
Oltrga error and the OE error below. Can't find a thing
about either one. Oltrga.exe is not on my Win XP Home

PC.
Seem to recall it's in Windows folder on problem PC.
My friend's son lost the system recovery disks. HP

no
longer supplies replacements. System restore fails.
************************************************
6/27 post
Hello,

Helping friend with his Win Me OS problems. Start to
boot, but get error OE:017F:BFF8E648. Had to pull plug,
would not shut down. Researched previous posts and MS
errors but cannot find reference to this specific error
and others.

Booted in safe mode got error "Oltrga has caused an
error in kernel32.dll. Oltrga will now close"

System attempted to reboot, then got "CMDNINST

caused a
general protection fault in module GDI.EXE @

0005:00002a77.

Tried to do a system restore and received Rstrui has
caused and error in GDI.EXE. Rstrui will now close.

Explorer has caused an error in GDI.EXE and will now
close.

Found reference to GDI.EXE...maybe has to with Fonts
folder in Windows?

Can find no reference in any search regarding oltrga.
System was unprotected.

Any info is greatly appreciated about the above

files,
msgs as uncertain what they are.

Thanks again.
*****************************************
-----Original Message-----
Before you go too far with installing more (AV, AOL,

etc., etc.) software,
maybe you should sort out the Normal Mode issue first!

CD ROM will not work in Safe Mode as you need the

drivers
installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact

error report messages.

Mart


"Jane" wrote in

message
...
Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not

have
any AV or firewall software on his HP Pavilion

running
Win
Me. Now, all sorts of errors. Can run in safe mode

only.

Had bought Norton Internet Security 2004 to install

on
his
PC. Have seen posts re NAV not working well with Me.

Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is

new
to
me. Called AOL and got very foreign speaking person

who
did not answer my question. Can I run AOL in safe

mode?
It is V 7.0. AOL gives me invalid or busy port

message
so
cannot download AV software or troubleshooting

programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof

2004
to send this e-mail. Can I somehow use this PC to

get
troubleshooting files to his PC if no AOL? Can I

install
an AV program while in safe mode? Seems CD drive on

HP
Pavilion does not work in safe mode. Is this

correct?
I
can burn a CD with my system.

Appreciate all advice.


.



.

  #6  
Old June 30th 04, 10:09 AM
Mart
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Jane, I'm more concerned than ever with 'oltrga.exe' at the moment.

When you look at its Properties, what (if any) details are shown under the
'Version' tab? A search for "oltrga" - or anything like it - on Google
reveals nothing!

Even the 'oltrga.lgc' file is a mystery. The .lgc suffix *could* be related
to anything - possibly a log file. Are you able to open it with notepad (or
wordpad) and read anything which might enlighten us? How big is the
oltrga.lgc file?

Mart


"Jane" wrote in message
...
Booted PC two times in normal. Lots of different errors.
But am focused... Oltrga error did not come up in normal
boot first time. It did the second time. It also
occurred immediately after desktop appeared in boot to
safe mode. Did search on PC. Found 2 instances of
oltrga: C:\windows\oltrga.exe and
C:\windows\applog\oltrga.lgc. Looked in add/remove progs
and couldn't see anything obvious. Properties didn't clue
me in. Size is 376KB, created on 6/30/02, modified 5/24/02
(curious?). Properties for the .lgc file showed created on
6/1/02.
Normal boot error occurred right after desktop loaded
and a McAfee Active shield stating software has
expired...renew. "Oltrga has caused an error in
kernel32.dll. Oltrga will now close." Clicked on close.
I then got another error message. "Oltrga" "An error has
occurred in your program. To keep working anyway, click
Ignore....." I clicked on close and got the OE error.
Boot going into safe mode gave same error regarding
kernel32.dll. Am still able to ctrl+alt+del to get to
close program window and shut down machine.
FYI, system restore fails. It was not brought back to
state before restore ran and failed.
Thank you.
-----Original Message-----
OK, let's try to take one item at a time.

Let's worry about Oltrga.exe first, then come back to the

OE (or possibly 0E
?) errors. You might wish to confirm OE or 0E on the next

post - either way,
it's *probably* hardware related.

I've done a search for Oltrga on the web and drawn a

blank. Can you do a
search on your machine for the Oltrga.exe file (in Safe

Mode if necessary)
and right-click on it to look for its Properties. See if

you can find the
copyright or company and other details are and see if you

can determine what
it belongs to - name of the folder it's in etc. and more

importantly, just
what it is supposed to do g

We need to find out what it is and disable (and possibly

remove) it before
moving to the next error(s).

Mart


wrote in message
...
Hello, Mart:
Thank you for responding to my question re AV and safe
mode. I have been following the error resolution advice
in posts re going to safe mode and running various
troubleshooting methods to resolve issues. Suggestions
were to run Striker, AV, Ad-Adaware, Spybot, etc. Ran
into probs with AV and AOL. Thus, this post.
I had asked questions about multiple errors in post on
6/27. I've copied it into this reply... In normal

now, I
believe I get an explorer error message almost

immediately
and I have to shut down. I will have to retest and will
do another post with outcome. Unfortunately, don't have
the time right now. Have searched everywhere for the
Oltrga error and the OE error below. Can't find a thing
about either one. Oltrga.exe is not on my Win XP Home

PC.
Seem to recall it's in Windows folder on problem PC.
My friend's son lost the system recovery disks. HP

no
longer supplies replacements. System restore fails.
************************************************
6/27 post
Hello,

Helping friend with his Win Me OS problems. Start to
boot, but get error OE:017F:BFF8E648. Had to pull plug,
would not shut down. Researched previous posts and MS
errors but cannot find reference to this specific error
and others.

Booted in safe mode got error "Oltrga has caused an
error in kernel32.dll. Oltrga will now close"

System attempted to reboot, then got "CMDNINST

caused a
general protection fault in module GDI.EXE @

0005:00002a77.

Tried to do a system restore and received Rstrui has
caused and error in GDI.EXE. Rstrui will now close.

Explorer has caused an error in GDI.EXE and will now
close.

Found reference to GDI.EXE...maybe has to with Fonts
folder in Windows?

Can find no reference in any search regarding oltrga.
System was unprotected.

Any info is greatly appreciated about the above

files,
msgs as uncertain what they are.

Thanks again.
*****************************************
-----Original Message-----
Before you go too far with installing more (AV, AOL,
etc., etc.) software,
maybe you should sort out the Normal Mode issue first!

CD ROM will not work in Safe Mode as you need the

drivers
installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact
error report messages.

Mart


"Jane" wrote in
message
...
Just found this newsgroup. It is great.

Trying to help friend with his computer. He did not

have
any AV or firewall software on his HP Pavilion

running
Win
Me. Now, all sorts of errors. Can run in safe mode
only.

Had bought Norton Internet Security 2004 to install

on
his
PC. Have seen posts re NAV not working well with Me.
Have
second thoughts now. What AV/firewall software do you
suggest for Win Me system? Working in safe mode is

new
to
me. Called AOL and got very foreign speaking person
who
did not answer my question. Can I run AOL in safe

mode?
It is V 7.0. AOL gives me invalid or busy port

message
so
cannot download AV software or troubleshooting

programs
from web.

Am using my PC with Win XP Home and Nort Int Sec Prof
2004
to send this e-mail. Can I somehow use this PC to

get
troubleshooting files to his PC if no AOL? Can I
install
an AV program while in safe mode? Seems CD drive on

HP
Pavilion does not work in safe mode. Is this

correct?
I
can burn a CD with my system.

Appreciate all advice.


.



.



  #7  
Old June 30th 04, 10:54 AM
Mike M
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Mart,

The lgc file is the Applog (Windows\Applog folder) created by Taskmon for
oltrga.exe indicating that it has run and is located on the C:\ drive. Defrag
then uses this data when optimising the placement of files on the drive.
--
Mike Maltby MS-MVP



Mart wrote:

Jane, I'm more concerned than ever with 'oltrga.exe' at the moment.

When you look at its Properties, what (if any) details are shown
under the 'Version' tab? A search for "oltrga" - or anything
like it - on Google reveals nothing!

Even the 'oltrga.lgc' file is a mystery. The .lgc suffix *could* be
related to anything - possibly a log file. Are you able to open it
with notepad (or wordpad) and read anything which might enlighten us?
How big is the oltrga.lgc file?


  #8  
Old June 30th 04, 11:47 AM
Mart
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Thanks Mike, you're quite right, I should have recognised/remembered that.
The little grey cells! g

But this 'oltrga.exe' is an oddball and I just wonder whether it's the
"cause" or the "effect" of the problem. Good or bad, it doesn't appear to be
installed correctly.

And that's before we start!! I can even see your 'standard' SR response
being required quite soon too, so don't go away. BG

Mart


"Mike M" wrote in message
...
Mart,

The lgc file is the Applog (Windows\Applog folder) created by Taskmon for
oltrga.exe indicating that it has run and is located on the C:\ drive.

Defrag
then uses this data when optimising the placement of files on the drive.
--
Mike Maltby MS-MVP



Mart wrote:

Jane, I'm more concerned than ever with 'oltrga.exe' at the moment.

When you look at its Properties, what (if any) details are shown
under the 'Version' tab? A search for "oltrga" - or anything
like it - on Google reveals nothing!

Even the 'oltrga.lgc' file is a mystery. The .lgc suffix *could* be
related to anything - possibly a log file. Are you able to open it
with notepad (or wordpad) and read anything which might enlighten us?
How big is the oltrga.lgc file?




  #9  
Old June 30th 04, 12:51 PM
Mike M
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Mart,

Like yourself I can find no reference elsewhere to otraga.exe and agree that
this would appear to be malware of some sort. Unfortunately I can't remember
how this thread started, what the problem was or what you have suggested so
will now try and gracefully retire. :-)

Cheers,
--
Mike


Mart wrote:

Thanks Mike, you're quite right, I should have recognised/remembered
that. The little grey cells! g

But this 'oltrga.exe' is an oddball and I just wonder whether it's the
"cause" or the "effect" of the problem. Good or bad, it doesn't
appear to be installed correctly.

And that's before we start!! I can even see your 'standard' SR
response being required quite soon too, so don't go away. BG


  #10  
Old June 30th 04, 05:34 PM
Jane
external usenet poster
 
Posts: n/a
Default AV software and PC in safe mode

Hi again, Have read Mike's and your posts. I would be
surprised if this system **didn't** have malware and all
sorts of nasties on it. Teenage boys used this system...
downloading "awesome stuff". This is my friend's PC and
it has beenly badly neglected. I have cleaned up
everything I could find in cookies, temp files, etc.
Removed suspicious apps. Scanned disk and defraged. No
errors in disk scan. The oltrga.exe is likely another bad
app.

Back to original questions. Have read Mike and Noel's
posts re running Stinger, AV, Spybot, etc. but cannot
connect to AOL with that PC to get these programs. Do
have Norton Int. Security 2004 disks, but am afraid of
installing it with Win Me because of negative posts.
Would like to run these progs then see what errors are
still around. Is this thinking sound? Would have to
install AV in safe mode. Not familiar with safe mode.
Can I install progs in safe mode? Can I connect to
internet (via AOL 7.0) in safe mode? I know all drivers
aren't loaded. Used floppy to run Stinger in safe mode,
but not certain if CD drive is accessible in safe.

New to newsgroups. Should I start fresh with a new top
level post for my next post? This thread is pretty deep.

Appreciate your help, Mart and Mike.

-----Original Message-----
Jane, I'm more concerned than ever with 'oltrga.exe' at

the moment.

When you look at its Properties, what (if any) details

are shown under the
'Version' tab? A search for "oltrga" - or anything

like it - on Google
reveals nothing!

Even the 'oltrga.lgc' file is a mystery. The .lgc suffix

*could* be related
to anything - possibly a log file. Are you able to open

it with notepad (or
wordpad) and read anything which might enlighten us?

How big is the
oltrga.lgc file?

Mart


"Jane" wrote in

message
...
Booted PC two times in normal. Lots of different

errors.
But am focused... Oltrga error did not come up in

normal
boot first time. It did the second time. It also
occurred immediately after desktop appeared in boot to
safe mode. Did search on PC. Found 2 instances of
oltrga: C:\windows\oltrga.exe and
C:\windows\applog\oltrga.lgc. Looked in add/remove progs
and couldn't see anything obvious. Properties didn't

clue
me in. Size is 376KB, created on 6/30/02, modified

5/24/02
(curious?). Properties for the .lgc file showed created

on
6/1/02.
Normal boot error occurred right after desktop loaded
and a McAfee Active shield stating software has
expired...renew. "Oltrga has caused an error in
kernel32.dll. Oltrga will now close." Clicked on

close.
I then got another error message. "Oltrga" "An error

has
occurred in your program. To keep working anyway, click
Ignore....." I clicked on close and got the OE error.
Boot going into safe mode gave same error regarding
kernel32.dll. Am still able to ctrl+alt+del to get to
close program window and shut down machine.
FYI, system restore fails. It was not brought back

to
state before restore ran and failed.
Thank you.
-----Original Message-----
OK, let's try to take one item at a time.

Let's worry about Oltrga.exe first, then come back to

the
OE (or possibly 0E
?) errors. You might wish to confirm OE or 0E on the

next
post - either way,
it's *probably* hardware related.

I've done a search for Oltrga on the web and drawn a

blank. Can you do a
search on your machine for the Oltrga.exe file (in Safe

Mode if necessary)
and right-click on it to look for its Properties. See

if
you can find the
copyright or company and other details are and see if

you
can determine what
it belongs to - name of the folder it's in etc. and

more
importantly, just
what it is supposed to do g

We need to find out what it is and disable (and

possibly
remove) it before
moving to the next error(s).

Mart


wrote in message
...
Hello, Mart:
Thank you for responding to my question re AV and

safe
mode. I have been following the error resolution

advice
in posts re going to safe mode and running various
troubleshooting methods to resolve issues.

Suggestions
were to run Striker, AV, Ad-Adaware, Spybot, etc.

Ran
into probs with AV and AOL. Thus, this post.
I had asked questions about multiple errors in

post on
6/27. I've copied it into this reply... In normal

now, I
believe I get an explorer error message almost

immediately
and I have to shut down. I will have to retest and

will
do another post with outcome. Unfortunately, don't

have
the time right now. Have searched everywhere for the
Oltrga error and the OE error below. Can't find a

thing
about either one. Oltrga.exe is not on my Win XP

Home
PC.
Seem to recall it's in Windows folder on problem PC.
My friend's son lost the system recovery disks.

HP
no
longer supplies replacements. System restore fails.
************************************************
6/27 post
Hello,

Helping friend with his Win Me OS problems.

Start to
boot, but get error OE:017F:BFF8E648. Had to pull

plug,
would not shut down. Researched previous posts and

MS
errors but cannot find reference to this specific

error
and others.

Booted in safe mode got error "Oltrga has caused

an
error in kernel32.dll. Oltrga will now close"

System attempted to reboot, then got "CMDNINST

caused a
general protection fault in module GDI.EXE @

0005:00002a77.

Tried to do a system restore and received Rstrui

has
caused and error in GDI.EXE. Rstrui will now close.

Explorer has caused an error in GDI.EXE and will

now
close.

Found reference to GDI.EXE...maybe has to with

Fonts
folder in Windows?

Can find no reference in any search regarding

oltrga.
System was unprotected.

Any info is greatly appreciated about the above

files,
msgs as uncertain what they are.

Thanks again.
*****************************************
-----Original Message-----
Before you go too far with installing more (AV, AOL,
etc., etc.) software,
maybe you should sort out the Normal Mode issue

first!

CD ROM will not work in Safe Mode as you need the

drivers
installing - which
only happens in Normal Mode.

Just what errors are you seeing? - Please give exact
error report messages.

Mart


"Jane" wrote

in
message
...
Just found this newsgroup. It is great.

Trying to help friend with his computer. He did

not
have
any AV or firewall software on his HP Pavilion

running
Win
Me. Now, all sorts of errors. Can run in safe

mode
only.

Had bought Norton Internet Security 2004 to

install
on
his
PC. Have seen posts re NAV not working well with

Me.
Have
second thoughts now. What AV/firewall software do

you
suggest for Win Me system? Working in safe mode

is
new
to
me. Called AOL and got very foreign speaking

person
who
did not answer my question. Can I run AOL in safe

mode?
It is V 7.0. AOL gives me invalid or busy port

message
so
cannot download AV software or troubleshooting

programs
from web.

Am using my PC with Win XP Home and Nort Int Sec

Prof
2004
to send this e-mail. Can I somehow use this PC to

get
troubleshooting files to his PC if no AOL? Can I
install
an AV program while in safe mode? Seems CD drive

on
HP
Pavilion does not work in safe mode. Is this

correct?
I
can burn a CD with my system.

Appreciate all advice.


.



.



.

 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Bypassing Programs in Normal and Safe Mode Ashley General 2 July 24th 04 07:42 PM
OE at 0028:C02A0948 in VXD VWIN32 Fred General 1 July 15th 04 11:49 PM
Installing/Uninstalling in Safe Mode Karl T. Thurber, Jr. General 3 June 30th 04 10:51 PM
Always starts in Safe mode. New Users 2 May 30th 04 01:20 AM
Standby mode trouble Tim Whiteaway General 0 May 22nd 04 08:46 PM


All times are GMT +1. The time now is 06:21 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 Win98banter.
The comments are property of their posters.