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Need Help Please : Microsoft WORD " not responding" and OE FREEZES



 
 
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  #1  
Old August 22nd 04, 04:34 PM
kim shapiro
external usenet poster
 
Posts: n/a
Default Need Help Please : Microsoft WORD " not responding" and OE FREEZES

Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim
  #3  
Old August 22nd 04, 06:55 PM
Richard Goh
external usenet poster
 
Posts: n/a
Default

Try this and post your results.

1 Open word, copy the text
2 Close word
3 Open Outlook Express
4 Start a new message and then Paste.

Can you copy and paste from one word document to another?
Can you copy and paste from one OE message to another?

answers to the above may help us solve your problem
PS I know that Norton's AV will cause problems if you have the "enable
office plug-ins" checked in Options.
But I have not had problems like that with AVG.

--
Life is not a journey to the grave with the intention
of arriving safely in a pretty and well preserved body.
But rather to skid in broadside, thoroughly used up
and totally worn out and loudly proclaiming
"Wow - What a ride!"


"kim shapiro" wrote in message
om...
Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim



  #4  
Old August 22nd 04, 11:27 PM
kim shapiro
external usenet poster
 
Posts: n/a
Default

Hi

1. I CANNOT copy the text of the Word doc. The hour glass is on the
screen forever in the new doc and nothing gets pasted. I cannot copy
and paste from one word document to another.


2. I can copy text from OE and paste it to another message in OE. This
works fine.

Based on the above, it seems like there is something wrong with MS
Word.Don't you think ?

Can anyone PLEASE help me ?.

Thanks
Kim





"Richard Goh" wrote in message ...
Try this and post your results.

1 Open word, copy the text
2 Close word
3 Open Outlook Express
4 Start a new message and then Paste.

Can you copy and paste from one word document to another?
Can you copy and paste from one OE message to another?

answers to the above may help us solve your problem
PS I know that Norton's AV will cause problems if you have the "enable
office plug-ins" checked in Options.
But I have not had problems like that with AVG.

--
Life is not a journey to the grave with the intention
of arriving safely in a pretty and well preserved body.
But rather to skid in broadside, thoroughly used up
and totally worn out and loudly proclaiming
"Wow - What a ride!"


"kim shapiro" wrote in message
om...
Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim

  #5  
Old August 22nd 04, 11:41 PM
Mike M
external usenet poster
 
Posts: n/a
Default

Have you read my message and deleted/renamed all copies of NORMAL.DOT as I
suggested? If yes and it did not solve the problem then please say so
otherwise those who might be in a position to help you will not know what
you have tried and what not.
--
Mike Maltby MS-MVP



kim shapiro wrote:

Hi

1. I CANNOT copy the text of the Word doc. The hour glass is on the
screen forever in the new doc and nothing gets pasted. I cannot copy
and paste from one word document to another.


2. I can copy text from OE and paste it to another message in OE. This
works fine.

Based on the above, it seems like there is something wrong with MS
Word.Don't you think ?

Can anyone PLEASE help me ?.


  #6  
Old August 24th 04, 04:35 AM
kim shapiro
external usenet poster
 
Posts: n/a
Default

I do not know what I did but now I can copy text from a Word doc to another.

The side effect is that the word doc that is opened creates an icon on my desktop.

Everytime I open the same Word doc,
the more icons of the same I get on my desktop.

Any suggestions on how to solve this ?

Thanks


"Mike M" wrote in message ...
Have you read my message and deleted/renamed all copies of NORMAL.DOT as I
suggested? If yes and it did not solve the problem then please say so
otherwise those who might be in a position to help you will not know what
you have tried and what not.
--
Mike Maltby MS-MVP



kim shapiro wrote:

Hi

1. I CANNOT copy the text of the Word doc. The hour glass is on the
screen forever in the new doc and nothing gets pasted. I cannot copy
and paste from one word document to another.


2. I can copy text from OE and paste it to another message in OE. This
works fine.

Based on the above, it seems like there is something wrong with MS
Word.Don't you think ?

Can anyone PLEASE help me ?.

  #7  
Old August 24th 04, 02:53 PM
upscope
external usenet poster
 
Posts: n/a
Default

Kim are you using Noton(symantec)antivirus? If you are the was a problem
about 6 months ago when there security certificate expired that caused word
and other applications to hang like you mention. I have not heard of this
problem recently. Have you tryed disabling Norton if you are using it. After
you disable it including the realtime scan, try word,etc but don't rebppy
becuse Norton will start again. If this fixes it junk Norton (I did) and try
AVG, AVAST or CA's etrust anti virus progams any of the three work. The
first two have a free version, I don't know if CA is still offering a year
of EZArmour(AV & Firewall)still but the etrust version from CA is only $29.
around here.

"kim shapiro" wrote in message
om...
Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim



  #8  
Old August 24th 04, 09:48 PM
kim shapiro
external usenet poster
 
Posts: n/a
Default

No I am not using Norton Anti Virus.

I am also having a problem with my OE it FREEZES when I click on a
message. OE opens quickly but FREEZES after that. It says OE is NOT
responding.

Any suggestions ?
thanks
Kim

"upscope" wrote in message ...
Kim are you using Noton(symantec)antivirus? If you are the was a problem
about 6 months ago when there security certificate expired that caused word
and other applications to hang like you mention. I have not heard of this
problem recently. Have you tryed disabling Norton if you are using it. After
you disable it including the realtime scan, try word,etc but don't rebppy
becuse Norton will start again. If this fixes it junk Norton (I did) and try
AVG, AVAST or CA's etrust anti virus progams any of the three work. The
first two have a free version, I don't know if CA is still offering a year
of EZArmour(AV & Firewall)still but the etrust version from CA is only $29.
around here.

"kim shapiro" wrote in message
om...
Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim

  #9  
Old August 25th 04, 04:16 PM
upscope
external usenet poster
 
Posts: n/a
Default

Kim are you using any virus scanner? If not the first step should be an
online scan: I use the following:
http://housecall.trendmicro.com
Scanner are also available from Symantec, McAfee and others.
Have you tryed Safemode and then try OE or Word.

"kim shapiro" wrote in message
om...
No I am not using Norton Anti Virus.

I am also having a problem with my OE it FREEZES when I click on a
message. OE opens quickly but FREEZES after that. It says OE is NOT
responding.

Any suggestions ?
thanks
Kim

"upscope" wrote in message

...
Kim are you using Noton(symantec)antivirus? If you are the was a problem
about 6 months ago when there security certificate expired that caused

word
and other applications to hang like you mention. I have not heard of

this
problem recently. Have you tryed disabling Norton if you are using it.

After
you disable it including the realtime scan, try word,etc but don't

rebppy
becuse Norton will start again. If this fixes it junk Norton (I did) and

try
AVG, AVAST or CA's etrust anti virus progams any of the three work. The
first two have a free version, I don't know if CA is still offering a

year
of EZArmour(AV & Firewall)still but the etrust version from CA is only

$29.
around here.

"kim shapiro" wrote in message
om...
Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim



  #10  
Old August 26th 04, 10:12 PM
kim shapiro
external usenet poster
 
Posts: n/a
Default

Yes, I tried using OE6 in safemode.
Still the same problem. OE is not responding and Freezing.

I use AVG I think it scans everything.

Why is my OE not responding and Freezing ?.
Any suggestions ? I need it so desperately to work.

Win ME PC 192 RAM

If I reinstall OE will I lose all my emails? I cannot afford to lose my emails.

Thanks



"upscope" wrote in message ...
Kim are you using any virus scanner? If not the first step should be an
online scan: I use the following:
http://housecall.trendmicro.com
Scanner are also available from Symantec, McAfee and others.
Have you tryed Safemode and then try OE or Word.

"kim shapiro" wrote in message
om...
No I am not using Norton Anti Virus.

I am also having a problem with my OE it FREEZES when I click on a
message. OE opens quickly but FREEZES after that. It says OE is NOT
responding.

Any suggestions ?
thanks
Kim

"upscope" wrote in message

...
Kim are you using Noton(symantec)antivirus? If you are the was a problem
about 6 months ago when there security certificate expired that caused

word
and other applications to hang like you mention. I have not heard of

this
problem recently. Have you tryed disabling Norton if you are using it.

After
you disable it including the realtime scan, try word,etc but don't

rebppy
becuse Norton will start again. If this fixes it junk Norton (I did) and

try
AVG, AVAST or CA's etrust anti virus progams any of the three work. The
first two have a free version, I don't know if CA is still offering a

year
of EZArmour(AV & Firewall)still but the etrust version from CA is only

$29.
around here.

"kim shapiro" wrote in message
om...
Need Help Please : Microsoft WORD " not responding" and OE FREEZES

I open my OE mail, then open the Word attachment, so far fine.

Then I try to copy the text of the word doc onto another email from OE
that I am about to send....
that's when 2 things happen:

1. my OE FREEZES
2. and it say
Microsoft WORD " not responding"

So I cannot cut and paste the Word doc. The Word doc is only 4 pages
long.

I checked my PC
I have 192 RAM
75% free

I have a Win Me and 20GB and 750 Mhz Intel CPU.

I did a scandisk, defrag and AVG virusscan. Still same problem.

Why is this happening ?

Can anyone pls. help me.

I am NOT TECHNICAL.

Thanks in advance
Kim

 




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