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Windows Installer 2.0 for Windows 98 crashed my computer



 
 
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  #1  
Old May 9th 05, 01:59 AM
Alex_hb
external usenet poster
 
Posts: n/a
Default Windows Installer 2.0 for Windows 98 crashed my computer

I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I
can only startup in safe mode. Is there any way to undo this update or fix
the problem? I am running Windows 98 Second Edition. I had also installed
all of the available critical updates from the windows update page without a
problem.
  #2  
Old May 9th 05, 03:49 AM
glee
external usenet poster
 
Posts: n/a
Default

While in Safe Mode, follow the instructions here to do a clean boot, and see if you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I
can only startup in safe mode. Is there any way to undo this update or fix
the problem? I am running Windows 98 Second Edition. I had also installed
all of the available critical updates from the windows update page without a
problem.


  #3  
Old May 10th 05, 01:58 AM
Alex_hb
external usenet poster
 
Posts: n/a
Default

Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and see if you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I
can only startup in safe mode. Is there any way to undo this update or fix
the problem? I am running Windows 98 Second Edition. I had also installed
all of the available critical updates from the windows update page without a
problem.



  #4  
Old May 10th 05, 12:18 PM
glee
external usenet poster
 
Posts: n/a
Default

I am not aware of any particular conflicts between the two, but since I don't use
McAfee, I suggest you check that at their support site. If you have to "Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows
driver for disk access. You might try extracting new copies of the disk drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5

http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and see if

you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I
can only startup in safe mode. Is there any way to undo this update or fix
the problem? I am running Windows 98 Second Edition. I had also installed
all of the available critical updates from the windows update page without a
problem.




  #5  
Old May 15th 05, 03:01 AM
Alex_hb
external usenet poster
 
Posts: n/a
Default

I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that edition).
I replaced it with ZoneAlarm. Neither of these actions fixed the problem.

This is what the screen shows when it hangs:
----------
ATAPI IDE CD-ROM device driver version V 1.23 B
2 drive(s) detected
unit 1, MASTER, IRQ 15, I/O address, 0x0170
unit 2, SLAVE, IRQ 15, I/O address, 0x0170

Too many parameters
Too many parameters

PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
------

Any more suggestions? Thanks.




"glee" wrote:

I am not aware of any particular conflicts between the two, but since I don't use
McAfee, I suggest you check that at their support site. If you have to "Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows
driver for disk access. You might try extracting new copies of the disk drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5

http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and see if

you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now I
can only startup in safe mode. Is there any way to undo this update or fix
the problem? I am running Windows 98 Second Edition. I had also installed
all of the available critical updates from the windows update page without a
problem.




  #6  
Old May 15th 05, 03:04 AM
Richard G. Harper
external usenet poster
 
Posts: n/a
Default

The first thing to do is get the Config.sys and Autoexec.bat files out of
the way. Boot up with a bootable floppy diskette, then on the C: drive find
Config.sys and rename it to Config.bak, then find Autoexec.bat and rename it
to Autoexec.bak - then remove the floppy and restart. Does Windows start up
then?

--


"Alex_hb" wrote in message
...
I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that
edition).
I replaced it with ZoneAlarm. Neither of these actions fixed the problem.

This is what the screen shows when it hangs:
----------
ATAPI IDE CD-ROM device driver version V 1.23 B
2 drive(s) detected
unit 1, MASTER, IRQ 15, I/O address, 0x0170
unit 2, SLAVE, IRQ 15, I/O address, 0x0170

Too many parameters
Too many parameters

PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS;C:\WINDOWS\C OMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
------

Any more suggestions? Thanks.




"glee" wrote:

I am not aware of any particular conflicts between the two, but since I
don't use
McAfee, I suggest you check that at their support site. If you have to
"Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit
Windows
driver for disk access. You might try extracting new copies of the disk
drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR,
and they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5

http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk
Access".
With this option, I am able to start normally, except that only my
floppy
drive and hard drive work. I get several message boxes saying my
antivirus
software files are corrupted and that I need to reinstall the product.
As
far as windows installer 2.0 goes, I went back to the office update
page and
there was no reference to install the installer, so I guess that part
was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot,
and see if

you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary
Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to
windows
installer 2.0. I ran InstMsiA.exe and then restarted when
prompted. Now I
can only startup in safe mode. Is there any way to undo this
update or fix
the problem? I am running Windows 98 Second Edition. I had also
installed
all of the available critical updates from the windows update page
without a
problem.






  #7  
Old May 15th 05, 03:49 AM
glee
external usenet poster
 
Posts: n/a
Default

What Richard said. :-)
The autoexec.bat file is a mess, judging from the info you posted. Rename both it
and config.sys, per Richard's instructions. If that fixes the problem, or even if
it does not, post back with your results right away.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx

"Alex_hb" wrote in message
...
I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that edition).
I replaced it with ZoneAlarm. Neither of these actions fixed the problem.

This is what the screen shows when it hangs:
----------
ATAPI IDE CD-ROM device driver version V 1.23 B
2 drive(s) detected
unit 1, MASTER, IRQ 15, I/O address, 0x0170
unit 2, SLAVE, IRQ 15, I/O address, 0x0170

Too many parameters
Too many parameters


PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER

PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
------

Any more suggestions? Thanks.




"glee" wrote:

I am not aware of any particular conflicts between the two, but since I don't

use
McAfee, I suggest you check that at their support site. If you have to "Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows
driver for disk access. You might try extracting new copies of the disk drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and

they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5


http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and see

if
you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now

I
can only startup in safe mode. Is there any way to undo this update or

fix
the problem? I am running Windows 98 Second Edition. I had also

installed
all of the available critical updates from the windows update page without

a
problem.





  #8  
Old May 17th 05, 02:01 AM
Alex_hb
external usenet poster
 
Posts: n/a
Default

Maybe I did this all wrong, but since I don't have a boot disk, I went to
bootdisk.com and made a disk for windows 98 se. I used that to start up to
the A drive prompt. I switched over to the c drive and changed both files as
recommended. What does changing the extensions do to the process? I mean,
how does it start up without those files? Anyway, it didn't start up. Am I
missing a step here?

Sorry for the delay between posts. I'm actually working on my in-law's
computer and I can't get over here every day to try out your solutions.
Thank you both for you help so far.


"glee" wrote:

What Richard said. :-)
The autoexec.bat file is a mess, judging from the info you posted. Rename both it
and config.sys, per Richard's instructions. If that fixes the problem, or even if
it does not, post back with your results right away.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx

"Alex_hb" wrote in message
...
I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that edition).
I replaced it with ZoneAlarm. Neither of these actions fixed the problem.

This is what the screen shows when it hangs:
----------
ATAPI IDE CD-ROM device driver version V 1.23 B
2 drive(s) detected
unit 1, MASTER, IRQ 15, I/O address, 0x0170
unit 2, SLAVE, IRQ 15, I/O address, 0x0170

Too many parameters
Too many parameters


PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER

PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
------

Any more suggestions? Thanks.




"glee" wrote:

I am not aware of any particular conflicts between the two, but since I don't

use
McAfee, I suggest you check that at their support site. If you have to "Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit Windows
driver for disk access. You might try extracting new copies of the disk drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and

they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5


http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and see

if
you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted. Now

I
can only startup in safe mode. Is there any way to undo this update or

fix
the problem? I am running Windows 98 Second Edition. I had also

installed
all of the available critical updates from the windows update page without

a
problem.






  #9  
Old May 17th 05, 03:59 AM
glee
external usenet poster
 
Posts: n/a
Default

Windows did not start at all? The autoexec.bat and config.sys files are not needed
to start Windows at all. Please describe exactly how you renamed the two
files.....I mean, describe the process you used to do it.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Maybe I did this all wrong, but since I don't have a boot disk, I went to
bootdisk.com and made a disk for windows 98 se. I used that to start up to
the A drive prompt. I switched over to the c drive and changed both files as
recommended. What does changing the extensions do to the process? I mean,
how does it start up without those files? Anyway, it didn't start up. Am I
missing a step here?

Sorry for the delay between posts. I'm actually working on my in-law's
computer and I can't get over here every day to try out your solutions.
Thank you both for you help so far.


"glee" wrote:

What Richard said. :-)
The autoexec.bat file is a mess, judging from the info you posted. Rename both

it
and config.sys, per Richard's instructions. If that fixes the problem, or even

if
it does not, post back with your results right away.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx

"Alex_hb" wrote in message
...
I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that edition).
I replaced it with ZoneAlarm. Neither of these actions fixed the problem.

This is what the screen shows when it hangs:
----------
ATAPI IDE CD-ROM device driver version V 1.23 B
2 drive(s) detected
unit 1, MASTER, IRQ 15, I/O address, 0x0170
unit 2, SLAVE, IRQ 15, I/O address, 0x0170

Too many parameters
Too many parameters



PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER


PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
------

Any more suggestions? Thanks.




"glee" wrote:

I am not aware of any particular conflicts between the two, but since I

don't
use
McAfee, I suggest you check that at their support site. If you have to

"Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit

Windows
driver for disk access. You might try extracting new copies of the disk

drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and

they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5



http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my

antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page

and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and

see
if
you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to

windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted.

Now
I
can only startup in safe mode. Is there any way to undo this update

or
fix
the problem? I am running Windows 98 Second Edition. I had also

installed
all of the available critical updates from the windows update page

without
a
problem.







  #10  
Old May 21st 05, 05:44 PM
Alex_hb
external usenet poster
 
Posts: n/a
Default

Using the boot disk, I arrived at the A: prompt. Then I typed "c:" to get to
that drive. Then I typed
"rename autoexec.bat autoexec.bak" [return]
"rename config.sys config.bak" [return]
Then I removed the boot disk and restarted the computer. Let me clarify
what I meant by not starting up: I am able to startup in safe mode and in
normal mode as long as the "force compatibility mode disk access" box is
checked under the advanced settings. This is the same behavior as before
changing the file names. Changing the file names didn't make a difference.

"glee" wrote:

Windows did not start at all? The autoexec.bat and config.sys files are not needed
to start Windows at all. Please describe exactly how you renamed the two
files.....I mean, describe the process you used to do it.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Maybe I did this all wrong, but since I don't have a boot disk, I went to
bootdisk.com and made a disk for windows 98 se. I used that to start up to
the A drive prompt. I switched over to the c drive and changed both files as
recommended. What does changing the extensions do to the process? I mean,
how does it start up without those files? Anyway, it didn't start up. Am I
missing a step here?

Sorry for the delay between posts. I'm actually working on my in-law's
computer and I can't get over here every day to try out your solutions.
Thank you both for you help so far.


"glee" wrote:

What Richard said. :-)
The autoexec.bat file is a mess, judging from the info you posted. Rename both

it
and config.sys, per Richard's instructions. If that fixes the problem, or even

if
it does not, post back with your results right away.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx

"Alex_hb" wrote in message
...
I used SFC to extract new copies of the two files you recommended. I also
got rid of the old McAfee VirusScan (they no longer supported that edition).
I replaced it with ZoneAlarm. Neither of these actions fixed the problem.

This is what the screen shows when it hangs:
----------
ATAPI IDE CD-ROM device driver version V 1.23 B
2 drive(s) detected
unit 1, MASTER, IRQ 15, I/O address, 0x0170
unit 2, SLAVE, IRQ 15, I/O address, 0x0170

Too many parameters
Too many parameters



PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER


PATH=C:\CPQS\SAVEREST;C:\CPQS\TOOLS;C:\WINDOWS\COM MAND;C:\WINDOWS;C:\WINDOWS;C:\WIND
OWS;C:\WINDOWS\COMMAND;C:\PROGRAM
FILES\ZONE LABS\ZONEALARM\MAILFRONTIER
------

Any more suggestions? Thanks.




"glee" wrote:

I am not aware of any particular conflicts between the two, but since I

don't
use
McAfee, I suggest you check that at their support site. If you have to

"Force
Compatibility Mode Disk Access", there may be a problem with the 32-bit

Windows
driver for disk access. You might try extracting new copies of the disk

drivers
from your Windows CD. Most likely they are HSFLOP.PDR and ESDI_506.PDR, and
they
are kept in the C:\Windows\System\iosubsys folder.

Using SFC to extract a file:
http://www.rickrogers.org/sfc.htm#1pp
http://www.rickrogers.org/sfc.htm#2pp

HOW TO: Extract Original Compressed Windows Files:
http://support.microsoft.com/default...EN-US;129605#5



http://service4.symantec.com/SUPPORT...xpandSection=2
or
http://tinyurl.com/3pyth
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
Thanks. I think I've made some progress. I had to go to the advanced
troubleshooting settings and check "Force Compatibility Mode Disk Access".
With this option, I am able to start normally, except that only my floppy
drive and hard drive work. I get several message boxes saying my

antivirus
software files are corrupted and that I need to reinstall the product. As
far as windows installer 2.0 goes, I went back to the office update page

and
there was no reference to install the installer, so I guess that part was
successful.

Anyway, this leads me to a new question: Are there any conflicts with
windows installer 2.0 and McAfee VirusScan 4.0.2?

Thanks for your help.

"glee" wrote:

While in Safe Mode, follow the instructions here to do a clean boot, and

see
if
you
can start in normal mode when clean-booting:

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com?kbid=192926

"CLEAN BOOT -- What it is and why you need it." by MS MVP Gary Terhune
http://grystmill.com/articles/cleanboot.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"Alex_hb" wrote in message
...
I tried getting some office updates but was directed to upgrade to

windows
installer 2.0. I ran InstMsiA.exe and then restarted when prompted.

Now
I
can only startup in safe mode. Is there any way to undo this update

or
fix
the problem? I am running Windows 98 Second Edition. I had also
installed
all of the available critical updates from the windows update page

without
a
problem.








 




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