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WinMe reboots minutes after dialup connection is established
Hi folks, please help me with the following problem. Any input will be greatly appreciated! Here's the story: A friend running Windows Me (at home) asked me for help. Since about two weeks ago Windows starting crashing a few minutes after establishing a dialup connection. It would reboot the PC spontaniously, without warning, 1 to 8 minutes (these are the values I found out after reproducing the error a few dozen times; mean time about 3 minutes) after dialing in and establishing (successfully) an internet connection. What I tried: - checked filesystem for errors (scandisk, norton disk doctor 2002) - checked for registry and other windows errors (norton windoctor 2002), repaired everything after choosing a suitable solution for each, one by one - upgraded Internet Explorer (only browser they use) from 5.5 to 6 SP1 - installed all available patches from the windowsupdate site - tried other connections (to other ISPs) - same - defragmented disk - browser doesn't have to be running for the error to occur; just being connected to the internet will trigger it after a few minutes - this error never occurs when not connected to the net (even if Internet Explorer is started), but every time after dialing in After spending some three hours doing all of the above I reached the end of my tether and threw the towel. I haven't got much experience with Win Me, since I use only Win2000 both at home and at work. I also browsed the internet for similar reports and possible solution to this problem, but haven't found anything similar (yet). I suppose this is only one of thousands of situations when Windows (esp. 9x / Me) just crashes without apparent reason. Please post your comments & ideas on this since my friend is already quite desperate and the only other thing I can think of is to wipe and install something more stable like Win2K, reinstalling all the software etc. which would be a dog's work... Thanks very much, Andrei P.S. Sorry for crossposting - wasn't sure which group was best suited for my problem... |
#2
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WinMe reboots minutes after dialup connection is established
Please post your comments & ideas on this since my friend is already quite desperate and the only other thing I can think of is to wipe and install something more stable like Win2K, reinstalling all the software etc. which would be a dog's work... Having everything up to date is a good start, but usually doesn't help. In no particular order: Look he http://jayne.rockdalenet.com/freqdis.htm Talk to ISP. Possibly reinstalling Dial Up Networking. Potential virus. Also spyware. I would check this first. Antivirus program or firewall program may cause disconnects. Modem driver may be corrupted or just old. Any info in BSOD? Search on that error if it contains any info. Arbitrary BSOD's or reboots in my experience can also be caused by bad or overloaded power supply and loose cables. I also have cards that have to be reseated periodically. Could be some kind of modem hardware problem. Try another modem if possible. When was the last dust/dirt cleanout. Examine each step the signal has to go through. You are lucky that the problem is reproducible. Also look at what happened just before the problem started. Hope this helps. Dick Kistler |
#3
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WinMe reboots minutes after dialup connection is established
Thank you for your suggestions. I forgot to mention I checked (and double-checked, using another program) for viruses, worms, dialers and the like (none found). There isn't any message on the BSOD, simply because there's no BSOD - the computer just reboots without warning. Apart from that, I agree that it could as well be a hardware problem - hard to locate though. Reseat every card and a thorough cleaning should probably be done next... Thanks again, Andrei On Fri, 2 Jul 2004, Dick Kistler wrote: Having everything up to date is a good start, but usually doesn't help. In no particular order: Look he http://jayne.rockdalenet.com/freqdis.htm Talk to ISP. Possibly reinstalling Dial Up Networking. Potential virus. Also spyware. I would check this first. Antivirus program or firewall program may cause disconnects. Modem driver may be corrupted or just old. Any info in BSOD? Search on that error if it contains any info. Arbitrary BSOD's or reboots in my experience can also be caused by bad or overloaded power supply and loose cables. I also have cards that have to be reseated periodically. Could be some kind of modem hardware problem. Try another modem if possible. When was the last dust/dirt cleanout. Examine each step the signal has to go through. You are lucky that the problem is reproducible. Also look at what happened just before the problem started. Hope this helps. Dick Kistler |
#4
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WinMe reboots minutes after dialup connection is established
Thank you for your suggestions. I forgot to mention I checked (and double-checked, using another program) for viruses, worms, dialers and the like (none found). There isn't any message on the BSOD, simply because there's no BSOD - the computer just reboots without warning. Apart from that, I agree that it could as well be a hardware problem - hard to locate though. Reseat every card and a thorough cleaning should probably be done next... Thanks again, Andrei Got this off www.boodisk.com to disable the automatic reboot. Maybe it will work for you. Right click on My Computer, select Properties and then the Advanced tab. Click on Settings under 'Startup and Recovery' and then uncheck 'Automatically restart'. Next time your PC tries to restart you see a Blue Screen [with a stop or error message which you can use to research your problem.] Dick |
#5
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WinMe reboots minutes after dialup connection is established
That's only for XP - ME has no such switch.
-- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "Dick Kistler" wrote in message ... Thank you for your suggestions. I forgot to mention I checked (and double-checked, using another program) for viruses, worms, dialers and the like (none found). There isn't any message on the BSOD, simply because there's no BSOD - the computer just reboots without warning. Apart from that, I agree that it could as well be a hardware problem - hard to locate though. Reseat every card and a thorough cleaning should probably be done next... Thanks again, Andrei Got this off www.boodisk.com to disable the automatic reboot. Maybe it will work for you. Right click on My Computer, select Properties and then the Advanced tab. Click on Settings under 'Startup and Recovery' and then uncheck 'Automatically restart'. Next time your PC tries to restart you see a Blue Screen [with a stop or error message which you can use to research your problem.] Dick |
#6
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WinMe reboots minutes after dialup connection is established
Firewall... get one.
www.zonelabs.com If you have a USB modem (that takes power from the USB port), it might be drawing more current than your MB is built to supply. Rick Serban Andrei Dumitrescu wrote: Hi folks, please help me with the following problem. Any input will be greatly appreciated! Here's the story: A friend running Windows Me (at home) asked me for help. Since about two weeks ago Windows starting crashing a few minutes after establishing a dialup connection. It would reboot the PC spontaniously, without warning, 1 to 8 minutes (these are the values I found out after reproducing the error a few dozen times; mean time about 3 minutes) after dialing in and establishing (successfully) an internet connection. What I tried: - checked filesystem for errors (scandisk, norton disk doctor 2002) - checked for registry and other windows errors (norton windoctor 2002), repaired everything after choosing a suitable solution for each, one by one - upgraded Internet Explorer (only browser they use) from 5.5 to 6 SP1 - installed all available patches from the windowsupdate site - tried other connections (to other ISPs) - same - defragmented disk - browser doesn't have to be running for the error to occur; just being connected to the internet will trigger it after a few minutes - this error never occurs when not connected to the net (even if Internet Explorer is started), but every time after dialing in After spending some three hours doing all of the above I reached the end of my tether and threw the towel. I haven't got much experience with Win Me, since I use only Win2000 both at home and at work. I also browsed the internet for similar reports and possible solution to this problem, but haven't found anything similar (yet). I suppose this is only one of thousands of situations when Windows (esp. 9x / Me) just crashes without apparent reason. Please post your comments & ideas on this since my friend is already quite desperate and the only other thing I can think of is to wipe and install something more stable like Win2K, reinstalling all the software etc. which would be a dog's work... Thanks very much, Andrei P.S. Sorry for crossposting - wasn't sure which group was best suited for my problem... |
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