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Internet connection problem



 
 
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  #1  
Old January 10th 08, 05:19 AM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
PA Bear [MS MVP]
External Usenet User
 
Posts: 549
Default Internet connection problem

Forwarded to WinME General via crosspost.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan wrote:
I'm running WinMe and had a hardware crash that wiped out most of the
files for Zone Alarm (free ed) and AVG Anti-virus. I re-installed AVG
OK but ZA won't re-install, and I got various error messages about
VSUTIL.DLL not found. However that file was still in C:\Windows\System
with its original date-stamp and I tried replacing it without success.
I eventually fixed ongoing error messages at startup by finding and
deleting residual files and registry entries for ZA, but it still
won't re-install. I also got an error message in Total Recorder at
close-down saying it couldn't reinstate missing registry key
HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\ InternetAlert
\.Current so I added that key manually (with no content) without
making any difference. I've also tried re-installing Total Recorder
and re-installing Windows.

Apart from having no firewall I also have a major problem with
Internet connection speed (I am on dial-up), which is normal (about
36K) when I re-boot and first connect with Firefox, then slows down to
about 0.05K after a few minutes on-line and everything times out
including Outlook Express. Not sure whether it's idle time, number of
packets sent or switching sites that triggers the problem. Closing the
browser doesn't fix it but a re-boot does. Ping Plotter gives normal
response times but a few unreacheable destinations. Local URL's are OK
so that might be irrelevant. The Dr TCP settings I can see are also
OK.

I have run out of things to try. Can anyone help me with other
suggestions or registry settings relating to ports, firewalls,
browsers and Internet connection that might have been corrupted
please? And where can I find the correct settings?

It took several re-boots to post this message.

  #2  
Old January 11th 08, 12:44 AM posted to microsoft.public.win98.gen_discussion, microsoft.public.windowsme.general
Bob[_3_]
External Usenet User
 
Posts: 41
Default Internet connection problem

On Jan 9, 9:19*pm, "PA Bear [MS MVP]" wrote:
Forwarded to WinME General via crosspost.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/



Alan wrote:
I'm running WinMe and had a hardware crash that wiped out most of the
files for Zone Alarm (free ed) and AVG Anti-virus. I re-installed AVG
OK but ZA won't re-install, and I got various error messages about
VSUTIL.DLL not found. However that file was still in C:\Windows\System
with its original date-stamp and I tried replacing it without success.
I eventually fixed ongoing error messages at startup by finding and
deleting residual files and registry entries for ZA, but it still
won't re-install. I also got an error message in Total Recorder at
close-down saying it couldn't reinstate missing registry key
HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\ InternetAlert
\.Current so I added that key manually (with no content) without
making any difference. I've also tried re-installing Total Recorder
and re-installing Windows.


Apart from having no firewall I also have a major problem with
Internet connection speed (I am on dial-up), which is normal (about
36K) when I re-boot and first connect with Firefox, then slows down to
about 0.05K after a few minutes on-line and everything times out
including Outlook Express. Not sure whether it's idle time, number of
packets sent or switching sites that triggers the problem. Closing the
browser doesn't fix it but a re-boot does. Ping Plotter gives normal
response times but a few unreacheable destinations. Local URL's are OK
so that might be irrelevant. The Dr TCP settings I can see are also
OK.


I have run out of things to try. Can anyone help me with other
suggestions or registry settings relating to ports, firewalls,
browsers and Internet connection that might have been corrupted
please? And where can I find the correct settings?


It took several re-boots to post this message.- Hide quoted text -


- Show quoted text -


Have you tried System Restore to some time before the hardware crash,
Remove ZA (which version do you have?), put on AVG (I find AVG 7.5
"works")? No doubt you would have put on any backup if you had one?
  #3  
Old January 12th 08, 04:15 AM posted to microsoft.public.win98.gen_discussion, microsoft.public.windowsme.general
Alan[_3_]
External Usenet User
 
Posts: 9
Default Internet connection problem

Have you tried System Restore to some time before the hardware crash,
Remove ZA (which version do you have?), put on AVG (I find AVG 7.5
"works")? No doubt you would have put on any backup if you had one?


No I didn't - I decided the missing folders for AVG and ZA were first
priority, then when I ran into reinstall problems I thought there
might be missing system files too so I reinstalled Windows - which of
course wiped out all the earlier Restore points. Catch 22.

I have since realized my 'normal' connection is also very slow (only 3
or 4K) and the cause of the additional slowing isn't Internet
connection but something else - no idea what yet. Wondering if a
registry patch of all the settings that might be affecting it would be
worth trying, but I don't know where to get it from. Any ideas please?
  #4  
Old January 12th 08, 05:12 AM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
Gary S. Terhune[_2_]
External Usenet User
 
Posts: 2,158
Default Internet connection problem

How do you know the internet connection isn't the problem? It's my
experience that telephone line quality is darn near *everything* when it
comes to dial-up connection speed.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Alan" wrote in message
...
Have you tried System Restore to some time before the hardware crash,
Remove ZA (which version do you have?), put on AVG (I find AVG 7.5
"works")? No doubt you would have put on any backup if you had one?


No I didn't - I decided the missing folders for AVG and ZA were first
priority, then when I ran into reinstall problems I thought there
might be missing system files too so I reinstalled Windows - which of
course wiped out all the earlier Restore points. Catch 22.

I have since realized my 'normal' connection is also very slow (only 3
or 4K) and the cause of the additional slowing isn't Internet
connection but something else - no idea what yet. Wondering if a
registry patch of all the settings that might be affecting it would be
worth trying, but I don't know where to get it from. Any ideas please?


  #5  
Old January 12th 08, 02:26 PM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
RockyTSquirrel
External Usenet User
 
Posts: 25
Default Internet connection problem

Agree, telephone dialup is the worst type of connection to the internet..
I fought with the local phone company for over 10 years about the dialup i
had..
First they installed "boosters" on my service, which makes the voice
better but the data stream
worse.. went from 33,600 down to 26,400..
Then the phone company had falures on their remote switches which further
reduced the packets
down to 14,400.
each time the phone company "tryed" to do anything it just got worse..
When I finnally dropped AT&T (BellSouth) my dialup was 4,600..

And just like you I had completely redone my computer 3 or 4 times with no
good results..
To this day the AT&T people have denied they have any fault in the matter..

(however I have talked to over 20 neighbors and all using dialup had the
same problems..)
((further test of the telephone network in this region showed not one of
the phone switches or
line services were compliant with FCC regulations))

RTS



"Alan" wrote in message
...
Have you tried System Restore to some time before the hardware crash,
Remove ZA (which version do you have?), put on AVG (I find AVG 7.5
"works")? No doubt you would have put on any backup if you had one?


No I didn't - I decided the missing folders for AVG and ZA were first
priority, then when I ran into reinstall problems I thought there
might be missing system files too so I reinstalled Windows - which of
course wiped out all the earlier Restore points. Catch 22.

I have since realized my 'normal' connection is also very slow (only 3
or 4K) and the cause of the additional slowing isn't Internet
connection but something else - no idea what yet. Wondering if a
registry patch of all the settings that might be affecting it would be
worth trying, but I don't know where to get it from. Any ideas please?



  #6  
Old January 12th 08, 06:22 PM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
webster72n
External Usenet User
 
Posts: 1,526
Default Internet connection problem

You may want to give "Copper.net" a try, my experience with them is quite
positive.

Harry.


"Alan" wrote in message
...
Have you tried System Restore to some time before the hardware crash,
Remove ZA (which version do you have?), put on AVG (I find AVG 7.5
"works")? No doubt you would have put on any backup if you had one?


No I didn't - I decided the missing folders for AVG and ZA were first
priority, then when I ran into reinstall problems I thought there
might be missing system files too so I reinstalled Windows - which of
course wiped out all the earlier Restore points. Catch 22.

I have since realized my 'normal' connection is also very slow (only 3
or 4K) and the cause of the additional slowing isn't Internet
connection but something else - no idea what yet. Wondering if a
registry patch of all the settings that might be affecting it would be
worth trying, but I don't know where to get it from. Any ideas please?



  #7  
Old January 13th 08, 07:38 AM posted to microsoft.public.win98.gen_discussion, microsoft.public.windowsme.general
Alan[_3_]
External Usenet User
 
Posts: 9
Default Internet connection problem

On Jan 12, 1:22 pm, "webster72n" wrote:
You may want to give "Copper.net" a try, my experience with them is quite
positive.

Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've
checked with my ISP and they say there are no current connection
issues. I'm fairly sure the problem is with my PC because (i) it began
with the CD drive crash that wiped out Zone Alarm (ii) what was left
of ZA wouldn't uninstall so I had to delete leftover files mentioned
in re-boot error messages then searched the registry for leftover
settings and I probably missed some (iii) ZA refuses to re-install
with a missing VSUTIL.DLL error message when it isn't missing (iv) a
re-connect doesn't make any difference but a reboot and reconnect
does, and if it was an ISP issue their software wouldn't know I'd re-
booted while I was offline. If there were orphaned ZA registry keys
Registry Healer should find them but it doesn't. As to why
reinstalling Windows didn't work, all I can think of is that I did it
before I'd removed the ZA residuals that were causing reboot error
messages, and the new registry might have been corrupted during those
re-starts.

The handshake in the modem log is normal and as I said earlier Ping
Plotter gives normal response times, the CD drive's working again and
I can't find any other hardware errors so I don't think hardware's the
problem. Which leaves bad port, firewall and connection settings in
the registry as the most likely suspect, hence my question where I can
get a patch for those?
  #8  
Old January 13th 08, 06:35 PM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
glee
External Usenet User
 
Posts: 2,458
Default Internet connection problem

Regarding your ZA problem, please follow these instructions all the way through, as
originally received from ZoneLabs:

STEP1: UNINSTALL ZONEALARM
============
Windows 98/ME
============
01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or "Show All Files"
13.) Remove the check from "Hide Protected Operating System Files (Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click the "C:" drive

Note: In the future steps if you do not see any files or folders, please click the
"Show Files" link to view them.

17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer

STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root certificates.
https://getca.verisign.com/

STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN when
downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.net/
http://dts-l.net/goodpost.htm


"Alan" wrote in message
...
On Jan 12, 1:22 pm, "webster72n" wrote:
You may want to give "Copper.net" a try, my experience with them is quite
positive.

Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've
checked with my ISP and they say there are no current connection
issues. I'm fairly sure the problem is with my PC because (i) it began
with the CD drive crash that wiped out Zone Alarm (ii) what was left
of ZA wouldn't uninstall so I had to delete leftover files mentioned
in re-boot error messages then searched the registry for leftover
settings and I probably missed some (iii) ZA refuses to re-install
with a missing VSUTIL.DLL error message when it isn't missing (iv) a
re-connect doesn't make any difference but a reboot and reconnect
does, and if it was an ISP issue their software wouldn't know I'd re-
booted while I was offline. If there were orphaned ZA registry keys
Registry Healer should find them but it doesn't. As to why
reinstalling Windows didn't work, all I can think of is that I did it
before I'd removed the ZA residuals that were causing reboot error
messages, and the new registry might have been corrupted during those
re-starts.

The handshake in the modem log is normal and as I said earlier Ping
Plotter gives normal response times, the CD drive's working again and
I can't find any other hardware errors so I don't think hardware's the
problem. Which leaves bad port, firewall and connection settings in
the registry as the most likely suspect, hence my question where I can
get a patch for those?


  #9  
Old January 14th 08, 01:07 AM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
webster72n
External Usenet User
 
Posts: 1,526
Default Internet connection problem

That should fix him up, Glee.
Had no idea Alan was all the way from New Zealand.
From tv- and other pictures it looks like a beautiful piece of country.

Harry.


"glee" wrote in message
...
Regarding your ZA problem, please follow these instructions all the way

through, as
originally received from ZoneLabs:

STEP1: UNINSTALL ZONEALARM
============
Windows 98/ME
============
01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on

the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or "Show All

Files"
13.) Remove the check from "Hide Protected Operating System Files

(Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click the "C:" drive

Note: In the future steps if you do not see any files or folders, please

click the
"Show Files" link to view them.

17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer

STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root

certificates.
https://getca.verisign.com/

STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN

when
downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.net/
http://dts-l.net/goodpost.htm


"Alan" wrote in message
...
On Jan 12, 1:22 pm, "webster72n" wrote:
You may want to give "Copper.net" a try, my experience with them is

quite
positive.

Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've
checked with my ISP and they say there are no current connection
issues. I'm fairly sure the problem is with my PC because (i) it began
with the CD drive crash that wiped out Zone Alarm (ii) what was left
of ZA wouldn't uninstall so I had to delete leftover files mentioned
in re-boot error messages then searched the registry for leftover
settings and I probably missed some (iii) ZA refuses to re-install
with a missing VSUTIL.DLL error message when it isn't missing (iv) a
re-connect doesn't make any difference but a reboot and reconnect
does, and if it was an ISP issue their software wouldn't know I'd re-
booted while I was offline. If there were orphaned ZA registry keys
Registry Healer should find them but it doesn't. As to why
reinstalling Windows didn't work, all I can think of is that I did it
before I'd removed the ZA residuals that were causing reboot error
messages, and the new registry might have been corrupted during those
re-starts.

The handshake in the modem log is normal and as I said earlier Ping
Plotter gives normal response times, the CD drive's working again and
I can't find any other hardware errors so I don't think hardware's the
problem. Which leaves bad port, firewall and connection settings in
the registry as the most likely suspect, hence my question where I can
get a patch for those?




  #10  
Old January 14th 08, 01:44 PM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
Eric
External Usenet User
 
Posts: 216
Default Internet connection problem


"RockyTSquirrel" wrote in message
news:[email protected]_s22...
Agree, telephone dialup is the worst type of connection to the
internet..
I fought with the local phone company for over 10 years about the dialup
i
had..
First they installed "boosters" on my service, which makes the voice
better but the data stream
worse.. went from 33,600 down to 26,400..
Then the phone company had falures on their remote switches which further
reduced the packets
down to 14,400.


It's funny how things change. When I first started using the net before it
was the internet, connecting to other computers on bulletin board systems,
14,400 bps was really fast. Now most people are getting cable/DSL and
dialup of any speed is unbearably slow. I subscribe to the 'fast' cable
internet even though I think the price is too high and now it seems they've
invented a much faster cable internet so they can charge even more. My PC
is about 5 years old and I don't have a single HDTV yet, but I hear the
latest goal is getting HD movies to download to the PC.


 




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