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connecting to internet
When I try to connect to the internet, I'm getting an
error message 'no dial tone, check phone line' but the phone works from that line when it's plugged in. I checked the modem in the control panel and I think the .inf files are outdated.Any advice on how to update these files or to get the error message problem solved? Thanks in advance for the help. |
#2
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I don't know what country you're in but I can sometimes get that problem
if a message has been left on BT's answering service, just clear the messages and it will connect with no problems. Joan Chera wrote: When I try to connect to the internet, I'm getting an error message 'no dial tone, check phone line' but the phone works from that line when it's plugged in. I checked the modem in the control panel and I think the .inf files are outdated.Any advice on how to update these files or to get the error message problem solved? Thanks in advance for the help. |
#3
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-----Original Message----- When I try to connect to the internet, I'm getting an error message 'no dial tone, check phone line' but the phone works from that line when it's plugged in. I checked the modem in the control panel and I think the .inf files are outdated.Any advice on how to update these files or to get the error message problem solved? Thanks in advance for the help. . IS THE PHONE CORD PLUGED INTO THE RIGHT MODEM PORT? DID YOU JUST RECENTLY MADE CHANGES TO YOUR INTERNET CONNECTION? DO YOU HAVE THE CORRECT DRIVER FOR YOU MODEM AND IS IT CONFIGURED CORRECTLY? ARE YOU ABLE TO QUERY YOUR MODEM? IF YOU ANSWER YES TO ALL OF THE ABOVE, AND STILL NOT WORKING, THEN TRY THESE OPTIONS ONE AT A TIME; INSTAL THE CORRECT DRIVER, DISABLE MODEM FROM DEVICE MANAGER, TURN PC OFF, REMOVE MODEM FROM SLOT, CLEAN IT THEN SECURE IT BACK IN SLOT, PLUG PHONE CORD IN, TURN PC BACK ON, HAVE YOUR MEDIA W/DRIVER READY WHEN PC GIVES THE MESSAGE THAT NEW HARDWARE WAS FOUND - IF YOU WERE ABLE TO REINSTAL MODEM SUCCESSFULLY, IT SHOULD BE GOOD TO GO; OTHERWISE, HAVE IT CHECKED BY TECH PERSON. GOOD LUCK TINGOLITO2000 |
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