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#1
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SUWIN
I'm trying to reinstall ME on an old Gateway (233 Mhz). Would not boot in
Normal Mode or Safe Mode... error message basically says reinstall Windows. So the cab files are on the drive in windows\options\install. Seyup runs fine until about 66% of the files are copied and then I get this.... ---------- SUWIN An error has occurred in your application. If you choose Ignore, you should save your work in a new file. If you choose Close, your application will terminate. ---------- Ignore just keeps bringing up the same screen. When I choose Close I get this.... ---------- Application Error Suwin caused a General Protection Fault in module VERX.DLL at 0002:24AE ---------- The only option left then is close, and then it exits setup altogether. So the customer comes up with his original CD. I tried using that and I still come up with the same exact error at the same place. What is going on? -- -- What happens if you get scared half to death twice? -- |
#2
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SUWIN
SUWIN (VERX.DLL) error:
You appear to be attempting to reinstall Win Me over a system where a beta or early version of Windows Media Player 9 had previously been installed without having first removed it - not easy I know. Boot to DOS using a floppy and delete or rename the file WMPLOC.DLL in the windows\system folder and then try reinstalling Win Me. This should work and now allow you to reinstall Win Me although you may later have some problems with WMP. It is also possible that you had installed IE6 and this also needs to be uninstalled before (re-)installing Win Me. If this is the case you might want to have a look at MS KB 312451 - "How to Remove Internet Explorer 6 by Reinstalling Windows" (http://support.microsoft.com?kbid=312451) and also KB 293907 - "How to Uninstall Internet Explorer 6" (http://support.microsoft.com/?kbid=293907). If it is now too late to remove IE6 and after completing your re-install you have problems due to the resulting version soup between the version of IE5.5 included in the Win Me setup and IE6 please post back and someone will try and give some guidance as to how best to proceed. -- Mike Maltby MS-MVP Menno Hershberger wrote: I'm trying to reinstall ME on an old Gateway (233 Mhz). Would not boot in Normal Mode or Safe Mode... error message basically says reinstall Windows. So the cab files are on the drive in windows\options\install. Seyup runs fine until about 66% of the files are copied and then I get this.... ---------- SUWIN An error has occurred in your application. If you choose Ignore, you should save your work in a new file. If you choose Close, your application will terminate. ---------- Ignore just keeps bringing up the same screen. When I choose Close I get this.... ---------- Application Error Suwin caused a General Protection Fault in module VERX.DLL at 0002:24AE ---------- The only option left then is close, and then it exits setup altogether. So the customer comes up with his original CD. I tried using that and I still come up with the same exact error at the same place. What is going on? |
#3
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SUWIN
Let's try doing it from DOS:
Bootup with a startup disk and at the A: prompt type (note the spaces): REN C:\PROGRA~1\INTERN~1 OLDINT Press enter. Then type: REN C:\PROGRA~1\WINDOW~1 OLDWMP Press enter. Then type: REN C:\WINDOWS\SYSTEM\WMPLOC.DLL WMPLOC.OLD Press enter. If you manage all changes without errors, retry the install. If not, please post back. Good luck. Zee P.S.: the tilde (~) in DOS: Press ALT and type 0126. "Menno Hershberger" wrote in message ... I'm trying to reinstall ME on an old Gateway (233 Mhz). Would not boot in Normal Mode or Safe Mode... error message basically says reinstall Windows. So the cab files are on the drive in windows\options\install. Seyup runs fine until about 66% of the files are copied and then I get this.... ---------- SUWIN An error has occurred in your application. If you choose Ignore, you should save your work in a new file. If you choose Close, your application will terminate. ---------- Ignore just keeps bringing up the same screen. When I choose Close I get this.... ---------- Application Error Suwin caused a General Protection Fault in module VERX.DLL at 0002:24AE ---------- The only option left then is close, and then it exits setup altogether. So the customer comes up with his original CD. I tried using that and I still come up with the same exact error at the same place. What is going on? -- -- What happens if you get scared half to death twice? -- |
#4
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SUWIN
I have pasted this and "oops!"'s reply into a text file and named it
SUWIN-FIX.txt. You guys are the greatest. I searched the MS Knowledge Base and could only find a zillion "SUxxxx" errors, none of which applied. In the meantime, in desperation, I was able to extract msvcrt.dll and winspool.drv from the CD. Those were the culprits that were keeping Windows from booting in the first place. I am surprised that I was able to get Windows to boot again, after the two attempted reinstalls. I had this computer before (about 9 months ago) and had done all the windows updates on it, so that explains what you have told me. IE 6.0 and Media Player 9. This has been quite a challenge... before I could even attempt the reinstall I had to delete a lot of temporary files and other known garbage, and the swap file... just to have enough disk space for the reinstall. Now that I have been able to get it booted, I found half a gig of mp3's which I copied to one of my own computers and deleted. I'll burn them on a CD for them. Meanwhile, I'm finding and removing gobs of malware. The customer had just done a full virus scan on it before it crashed and said it found none. But I'll check that too... :-) When I get it clean, I am still going to do the reinstall, following your guidelines. It is still dragging something horrible and allI have running is the system tray. I imagine I will be able to do at least part of the renaming and deleting from within Windows now, since I've got it running. I've still got a ways to go before I attempt the reinstall so I'll keep checking back here to see if you have any further advice. I DID mirror the drive onto another hard drive before I started all this, so I have something to fall back on if all this doesn't work. However, with your guys' advice, I have a feeling that all will go well! Thanks to both of you! "Mike M" wrote in : SUWIN (VERX.DLL) error: You appear to be attempting to reinstall Win Me over a system where a beta or early version of Windows Media Player 9 had previously been installed without having first removed it - not easy I know. Boot to DOS using a floppy and delete or rename the file WMPLOC.DLL in the windows\system folder and then try reinstalling Win Me. This should work and now allow you to reinstall Win Me although you may later have some problems with WMP. It is also possible that you had installed IE6 and this also needs to be uninstalled before (re-)installing Win Me. If this is the case you might want to have a look at MS KB 312451 - "How to Remove Internet Explorer 6 by Reinstalling Windows" (http://support.microsoft.com?kbid=312451) and also KB 293907 - "How to Uninstall Internet Explorer 6" (http://support.microsoft.com/?kbid=293907). If it is now too late to remove IE6 and after completing your re-install you have problems due to the resulting version soup between the version of IE5.5 included in the Win Me setup and IE6 please post back and someone will try and give some guidance as to how best to proceed. -- -- What happens if you get scared half to death twice? -- |
#5
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SUWIN
You're welcome. Hope it all works out as you want. Good luck! Cheers, Zee "Menno Hershberger" wrote in message ... I have pasted this and "oops!"'s reply into a text file and named it SUWIN-FIX.txt. You guys are the greatest. I searched the MS Knowledge Base and could only find a zillion "SUxxxx" errors, none of which applied. In the meantime, in desperation, I was able to extract msvcrt.dll and winspool.drv from the CD. Those were the culprits that were keeping Windows from booting in the first place. I am surprised that I was able to get Windows to boot again, after the two attempted reinstalls. I had this computer before (about 9 months ago) and had done all the windows updates on it, so that explains what you have told me. IE 6.0 and Media Player 9. This has been quite a challenge... before I could even attempt the reinstall I had to delete a lot of temporary files and other known garbage, and the swap file... just to have enough disk space for the reinstall. Now that I have been able to get it booted, I found half a gig of mp3's which I copied to one of my own computers and deleted. I'll burn them on a CD for them. Meanwhile, I'm finding and removing gobs of malware. The customer had just done a full virus scan on it before it crashed and said it found none. But I'll check that too... :-) When I get it clean, I am still going to do the reinstall, following your guidelines. It is still dragging something horrible and allI have running is the system tray. I imagine I will be able to do at least part of the renaming and deleting from within Windows now, since I've got it running. I've still got a ways to go before I attempt the reinstall so I'll keep checking back here to see if you have any further advice. I DID mirror the drive onto another hard drive before I started all this, so I have something to fall back on if all this doesn't work. However, with your guys' advice, I have a feeling that all will go well! Thanks to both of you! "Mike M" wrote in : SUWIN (VERX.DLL) error: You appear to be attempting to reinstall Win Me over a system where a beta or early version of Windows Media Player 9 had previously been installed without having first removed it - not easy I know. Boot to DOS using a floppy and delete or rename the file WMPLOC.DLL in the windows\system folder and then try reinstalling Win Me. This should work and now allow you to reinstall Win Me although you may later have some problems with WMP. It is also possible that you had installed IE6 and this also needs to be uninstalled before (re-)installing Win Me. If this is the case you might want to have a look at MS KB 312451 - "How to Remove Internet Explorer 6 by Reinstalling Windows" (http://support.microsoft.com?kbid=312451) and also KB 293907 - "How to Uninstall Internet Explorer 6" (http://support.microsoft.com/?kbid=293907). If it is now too late to remove IE6 and after completing your re-install you have problems due to the resulting version soup between the version of IE5.5 included in the Win Me setup and IE6 please post back and someone will try and give some guidance as to how best to proceed. -- -- What happens if you get scared half to death twice? -- |
#7
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SUWIN
This worked perfectly. The reinstall went without a hitch, although I
still had "bugs" which I was eventually able to work out. One interesting one was "mirka3e.exe" which kept showing up in task manager. Apparently a random named file (I couldn't find any reference to it anywhere). I found the file in windows\system and renamed it but it kept coming back. No reference to it in the registry either. There was another random named dll file that also showed in the task manager and I *did* find a reference to it in the registry and deleted it and the dll file. This seemed to take care of both of them since they never came back. the mirka thing slowed the computer to a crawl. AdAware, Spybot, and Pest Patrol are now giving it a clean bill of health. I hate sending a computer back like this since I know there's still got to be a lot of corruption in there, but at least it is dormant. They wouldn't go for a clean install on account of losing too much data. Somehow I gained back about 2 gigs of disk space during the reinstall. I have NO IDEA how that happened. Everything is still there that's supposed to be. I deleted the old IE and WM folders of course. Many thanks to the two of you for your assistance... I'd have never gotten the job done without it! "oops!!" wrote in : Let's try doing it from DOS: Bootup with a startup disk and at the A: prompt type (note the spaces): REN C:\PROGRA~1\INTERN~1 OLDINT Press enter. Then type: REN C:\PROGRA~1\WINDOW~1 OLDWMP Press enter. Then type: REN C:\WINDOWS\SYSTEM\WMPLOC.DLL WMPLOC.OLD Press enter. If you manage all changes without errors, retry the install. If not, please post back. Good luck. Zee -- What happens if you get scared half to death twice? -- |
#8
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SUWIN
You may want to try this Peper Trojan fix: http://downloads.subratam.org/PeperFix.exe You can safely run it. It will only take care of the trojan. No trojan, nothing will be changed. Zee "Menno Hershberger" wrote in message ... This worked perfectly. The reinstall went without a hitch, although I still had "bugs" which I was eventually able to work out. One interesting one was "mirka3e.exe" which kept showing up in task manager. Apparently a random named file (I couldn't find any reference to it anywhere). I found the file in windows\system and renamed it but it kept coming back. No reference to it in the registry either. There was another random named dll file that also showed in the task manager and I *did* find a reference to it in the registry and deleted it and the dll file. This seemed to take care of both of them since they never came back. the mirka thing slowed the computer to a crawl. AdAware, Spybot, and Pest Patrol are now giving it a clean bill of health. I hate sending a computer back like this since I know there's still got to be a lot of corruption in there, but at least it is dormant. They wouldn't go for a clean install on account of losing too much data. Somehow I gained back about 2 gigs of disk space during the reinstall. I have NO IDEA how that happened. Everything is still there that's supposed to be. I deleted the old IE and WM folders of course. Many thanks to the two of you for your assistance... I'd have never gotten the job done without it! "oops!!" wrote in : Let's try doing it from DOS: Bootup with a startup disk and at the A: prompt type (note the spaces): REN C:\PROGRA~1\INTERN~1 OLDINT Press enter. Then type: REN C:\PROGRA~1\WINDOW~1 OLDWMP Press enter. Then type: REN C:\WINDOWS\SYSTEM\WMPLOC.DLL WMPLOC.OLD Press enter. If you manage all changes without errors, retry the install. If not, please post back. Good luck. Zee -- What happens if you get scared half to death twice? -- |
#9
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SUWIN
You are good! Yes, it found 8 files. I googled for "peper" and didn't
really find very much. None of what I did find came from any of the antivirus companies. One of the sites came up with a popup and was trying to sell me "SpyHunter" from the enigmasoftwaregroup, which is a known no-no outfit to start with... :-) I used the tool you pointed me to. I was only googling to see what I could learn about it and why it hadn't been detected in any of the stuff that I had used to clean it up. Thanks again! "oops!!" wrote in : You may want to try this Peper Trojan fix: http://downloads.subratam.org/PeperFix.exe You can safely run it. It will only take care of the trojan. No trojan, nothing will be changed. Zee "Menno Hershberger" wrote in message ... This worked perfectly. The reinstall went without a hitch, although I still had "bugs" which I was eventually able to work out. One interesting one was "mirka3e.exe" which kept showing up in task manager. Apparently a random named file (I couldn't find any reference to it anywhere). I found the file in windows\system and renamed it but it kept coming back. No reference to it in the registry either. There was another random named dll file that also showed in the task manager and I *did* find a reference to it in the registry and deleted it and the dll file. This seemed to take care of both of them since they never came back. the mirka thing slowed the computer to a crawl. AdAware, Spybot, and Pest Patrol are now giving it a clean bill of health. I hate sending a computer back like this since I know there's still got to be a lot of corruption in there, but at least it is dormant. They wouldn't go for a clean install on account of losing too much data. Somehow I gained back about 2 gigs of disk space during the reinstall. I have NO IDEA how that happened. Everything is still there that's supposed to be. I deleted the old IE and WM folders of course. Many thanks to the two of you for your assistance... I'd have never gotten the job done without it! "oops!!" wrote in : Let's try doing it from DOS: Bootup with a startup disk and at the A: prompt type (note the spaces): REN C:\PROGRA~1\INTERN~1 OLDINT Press enter. Then type: REN C:\PROGRA~1\WINDOW~1 OLDWMP Press enter. Then type: REN C:\WINDOWS\SYSTEM\WMPLOC.DLL WMPLOC.OLD Press enter. If you manage all changes without errors, retry the install. If not, please post back. Good luck. Zee -- What happens if you get scared half to death twice? -- -- -- What happens if you get scared half to death twice? -- |
#10
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SUWIN
Menno, Thanks. Glad I could help. Zee "Menno Hershberger" wrote in message ... You are good! Yes, it found 8 files. I googled for "peper" and didn't really find very much. None of what I did find came from any of the antivirus companies. One of the sites came up with a popup and was trying to sell me "SpyHunter" from the enigmasoftwaregroup, which is a known no-no outfit to start with... :-) I used the tool you pointed me to. I was only googling to see what I could learn about it and why it hadn't been detected in any of the stuff that I had used to clean it up. Thanks again! "oops!!" wrote in : You may want to try this Peper Trojan fix: http://downloads.subratam.org/PeperFix.exe You can safely run it. It will only take care of the trojan. No trojan, nothing will be changed. Zee "Menno Hershberger" wrote in message ... This worked perfectly. The reinstall went without a hitch, although I still had "bugs" which I was eventually able to work out. One interesting one was "mirka3e.exe" which kept showing up in task manager. Apparently a random named file (I couldn't find any reference to it anywhere). I found the file in windows\system and renamed it but it kept coming back. No reference to it in the registry either. There was another random named dll file that also showed in the task manager and I *did* find a reference to it in the registry and deleted it and the dll file. This seemed to take care of both of them since they never came back. the mirka thing slowed the computer to a crawl. AdAware, Spybot, and Pest Patrol are now giving it a clean bill of health. I hate sending a computer back like this since I know there's still got to be a lot of corruption in there, but at least it is dormant. They wouldn't go for a clean install on account of losing too much data. Somehow I gained back about 2 gigs of disk space during the reinstall. I have NO IDEA how that happened. Everything is still there that's supposed to be. I deleted the old IE and WM folders of course. Many thanks to the two of you for your assistance... I'd have never gotten the job done without it! "oops!!" wrote in : Let's try doing it from DOS: Bootup with a startup disk and at the A: prompt type (note the spaces): REN C:\PROGRA~1\INTERN~1 OLDINT Press enter. Then type: REN C:\PROGRA~1\WINDOW~1 OLDWMP Press enter. Then type: REN C:\WINDOWS\SYSTEM\WMPLOC.DLL WMPLOC.OLD Press enter. If you manage all changes without errors, retry the install. If not, please post back. Good luck. Zee -- What happens if you get scared half to death twice? -- -- -- What happens if you get scared half to death twice? -- |
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