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modem not recognized in win98 after complete install, seems COM port may be different



 
 
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  #1  
Old July 5th 04, 11:01 AM
Scott Doyland
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be different

Hi,

I have just completely wiped my disk and reinstalled win98. Now my
modem does not get picked up.

From reading other posts I think its a COM port problem so here is
some info and I hope someone can maybe help.

1. If I install winXP to test, the modem actually does still work and
it get picked up on COM3. I dont want to use XP as its not my copy
and Im only using it to test the modem, now I know it works I have
wiped it.

2. With win98 I only see COM1 in the hardware profile listing.

3. I have tried deleting COM1 and rebooting, I have tried adding the
modem but win98 says it cant find it and says I have to pick it from a
list. I'm not sure what the modem is so I just pick a standard 56k
modem, it then says its worked OK but stil the modem is still not
picked up. BTW - Im not sure about the drivers, I have a CD with a
bunch of drivers on that cdam with the PC, however there are LOTS of
different modem drivers, so I dont know which to install Id have
though windows should at least pick up the modem anyway and then I can
instal the drivers for it

4. Is there anyway I can force the modem to use COM3 (even though I
cant see it in the hardware profile). I have a vague recollection
that it usde to use COM3 before I reinstalled.

5. Is there anyway I can see if so something is conflicting, there
does nt seem to be anything shown in the hardware profiles and only
COM1 is in there anyway.

6. I have heard it may be due to a graphics card conflict, can I test
this?

Any help is much appreciated and I can always post more info if its
needed.

Regards,
Scott
  #2  
Old July 5th 04, 11:49 AM
Isaac
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be different

(Scott Doyland) wrote in
om:

Hi,

I have just completely wiped my disk and reinstalled win98. Now my
modem does not get picked up.

From reading other posts I think its a COM port problem so here is
some info and I hope someone can maybe help.

1. If I install winXP to test, the modem actually does still work and
it get picked up on COM3. I dont want to use XP as its not my copy
and Im only using it to test the modem, now I know it works I have
wiped it.

2. With win98 I only see COM1 in the hardware profile listing.

3. I have tried deleting COM1 and rebooting, I have tried adding the
modem but win98 says it cant find it and says I have to pick it from a
list. I'm not sure what the modem is so I just pick a standard 56k
modem, it then says its worked OK but stil the modem is still not
picked up. BTW - Im not sure about the drivers, I have a CD with a
bunch of drivers on that cdam with the PC, however there are LOTS of
different modem drivers, so I dont know which to install Id have
though windows should at least pick up the modem anyway and then I can
instal the drivers for it

4. Is there anyway I can force the modem to use COM3 (even though I
cant see it in the hardware profile). I have a vague recollection
that it usde to use COM3 before I reinstalled.

5. Is there anyway I can see if so something is conflicting, there
does nt seem to be anything shown in the hardware profiles and only
COM1 is in there anyway.

6. I have heard it may be due to a graphics card conflict, can I test
this?

Any help is much appreciated and I can always post more info if its
needed.

Regards,
Scott


You'll need to install the right modem driver, and the standard 56k
driver will _not_ work, since it's meant for an external modem.
You'll need to know what type of modem you have. Maybe you can remember
how XP called it. If not maybe Everest
(
http://www.lavalys.com/products/over...ng=en&pageid=1)
can tell it. When you know it google for drivers.

  #3  
Old July 5th 04, 12:36 PM
Eric
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be diff

COM 1 and COM 2 are the physical serial COM ports addressed
to the back of the case.

I take it you have an internal modem card installed in a
PCI slot.

Windows installs a *virtual* COM port for it that won't
show in the Device Manager.

Identifty the make and model of modem and download its
driver file and insert it on a floppy disk. Remove the
modem in the Device Manager, and remove any COM port shown,
then shut down and remove the modem from the case, boot the
system and press the key that enters Setup - the BIOS setup
program. Disable both COM ports, Save the settings and exit
the BIOS. Boot the system into Windows, shut down, and
install the modem on the motherboard, and boot Windows.

Windows should install the modem to a virtual COM port
called COM1, which won't show in the Device Manger. Point
Windows to the floppy disk drive if it asks for a source
for the drivers. If it just installs drivers automatically,
you can update them by pointing to the downloaded driver
file on the hard drive or on the floppy disk.

Eric,
http://www.pcbuyerbeware.co.uk/
http://www.sharedbirthday.co.uk/


-----Original Message-----
Hi,

I have just completely wiped my disk and reinstalled

win98. Now my
modem does not get picked up.

From reading other posts I think its a COM port problem so

here is
some info and I hope someone can maybe help.

1. If I install winXP to test, the modem actually does

still work and
it get picked up on COM3. I dont want to use XP as its

not my copy
and Im only using it to test the modem, now I know it

works I have
wiped it.

2. With win98 I only see COM1 in the hardware profile listing.

3. I have tried deleting COM1 and rebooting, I have tried

adding the
modem but win98 says it cant find it and says I have to

pick it from a
list. I'm not sure what the modem is so I just pick a

standard 56k
modem, it then says its worked OK but stil the modem is

still not
picked up. BTW - Im not sure about the drivers, I have a

CD with a
bunch of drivers on that cdam with the PC, however there

are LOTS of
different modem drivers, so I dont know which to install

Id have
though windows should at least pick up the modem anyway

and then I can
instal the drivers for it

4. Is there anyway I can force the modem to use COM3 (even

though I
cant see it in the hardware profile). I have a vague

recollection
that it usde to use COM3 before I reinstalled.

5. Is there anyway I can see if so something is

conflicting, there
does nt seem to be anything shown in the hardware profiles

and only
COM1 is in there anyway.

6. I have heard it may be due to a graphics card conflict,

can I test
this?

Any help is much appreciated and I can always post more

info if its
needed.

Regards,
Scott
.

  #4  
Old July 5th 04, 02:56 PM
AlmostBob
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be different

Look in device manager and expand the + sign next to modems, the modem is not
installed in ports with lpt1 com1 com2 etc, but is listed as a modem since it
is a port to which nothing else can be connected, hardware ports com1: com2:
lpt1: lpt2: can have a large range of devices attached so are left in 'ports'
your com3: has to be a modem so will be in 'modems'

--
Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools http://www.pandasoftware.com/download/utilities/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before use
Grateful thanks to the authors/webmasters

"Scott Doyland" wrote in message
om...
| Hi,
|
| I have just completely wiped my disk and reinstalled win98. Now my
| modem does not get picked up.
|
| From reading other posts I think its a COM port problem so here is
| some info and I hope someone can maybe help.
|
| 1. If I install winXP to test, the modem actually does still work and
| it get picked up on COM3. I dont want to use XP as its not my copy
| and Im only using it to test the modem, now I know it works I have
| wiped it.
|
| 2. With win98 I only see COM1 in the hardware profile listing.
|
| 3. I have tried deleting COM1 and rebooting, I have tried adding the
| modem but win98 says it cant find it and says I have to pick it from a
| list. I'm not sure what the modem is so I just pick a standard 56k
| modem, it then says its worked OK but stil the modem is still not
| picked up. BTW - Im not sure about the drivers, I have a CD with a
| bunch of drivers on that cdam with the PC, however there are LOTS of
| different modem drivers, so I dont know which to install Id have
| though windows should at least pick up the modem anyway and then I can
| instal the drivers for it
|
| 4. Is there anyway I can force the modem to use COM3 (even though I
| cant see it in the hardware profile). I have a vague recollection
| that it usde to use COM3 before I reinstalled.
|
| 5. Is there anyway I can see if so something is conflicting, there
| does nt seem to be anything shown in the hardware profiles and only
| COM1 is in there anyway.
|
| 6. I have heard it may be due to a graphics card conflict, can I test
| this?
|
| Any help is much appreciated and I can always post more info if its
| needed.
|
| Regards,
| Scott


  #5  
Old July 6th 04, 09:06 AM
Scott Doyland
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be different

"AlmostBob" wrote in message ...
Look in device manager and expand the + sign next to modems, the modem is not
installed in ports with lpt1 com1 com2 etc, but is listed as a modem since it
is a port to which nothing else can be connected, hardware ports com1: com2:
lpt1: lpt2: can have a large range of devices attached so are left in 'ports'
your com3: has to be a modem so will be in 'modems'

--
Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools http://www.pandasoftware.com/download/utilities/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before use
Grateful thanks to the authors/webmasters

"Scott Doyland" wrote in message
om...
| Hi,
|
| I have just completely wiped my disk and reinstalled win98. Now my
| modem does not get picked up.
|
| From reading other posts I think its a COM port problem so here is
| some info and I hope someone can maybe help.
|
| 1. If I install winXP to test, the modem actually does still work and
| it get picked up on COM3. I dont want to use XP as its not my copy
| and Im only using it to test the modem, now I know it works I have
| wiped it.
|
| 2. With win98 I only see COM1 in the hardware profile listing.
|
| 3. I have tried deleting COM1 and rebooting, I have tried adding the
| modem but win98 says it cant find it and says I have to pick it from a
| list. I'm not sure what the modem is so I just pick a standard 56k
| modem, it then says its worked OK but stil the modem is still not
| picked up. BTW - Im not sure about the drivers, I have a CD with a
| bunch of drivers on that cdam with the PC, however there are LOTS of
| different modem drivers, so I dont know which to install Id have
| though windows should at least pick up the modem anyway and then I can
| instal the drivers for it
|
| 4. Is there anyway I can force the modem to use COM3 (even though I
| cant see it in the hardware profile). I have a vague recollection
| that it usde to use COM3 before I reinstalled.
|
| 5. Is there anyway I can see if so something is conflicting, there
| does nt seem to be anything shown in the hardware profiles and only
| COM1 is in there anyway.
|
| 6. I have heard it may be due to a graphics card conflict, can I test
| this?
|
| Any help is much appreciated and I can always post more info if its
| needed.
|
| Regards,
| Scott



Thanks for your replies.

I have removed the modem and found it is a Rockwell. From memory I
now recall its a k56Flex (which is internal)?? I have a CD with loads
of drivers on it that came with the PC so I went thru the process of
setting up a modem (thru control panel) and when it asked to recognize
the modem I said no and that I would choose myself. At this point I
chose the 'Have Disk' option and installed the driver from CD.

This worked as far as the driver was installed, but (and I cant
remember exactly at what point this was) it asked me to choose a port
where the modem was. I only have the dropdown option of COM1 or LPT1,
and it is not on these as its internal.

I have also tried another driver (K56RVP I think) but this gives the
same problem.

The modem does not show up in the hardware config at all as it doesnt
seem Win 89 can pick it up without a driver, but the driver asks for
the port (ie COM1 as above).

I have tried rebooting after installing the driver but to no effect.
What I think I need is to install the driver without it asking for a
port but it wont do this.

Originally my PC came from Time (about 6 yrs ago). Do you know if the
drivers you get supplied when you buy a pre-installed PC work in the
same way as a normal driver you'd get when buying just a modem by
itself.

I will now search the web for Rockwell drives to see if this helps

TIA
Scott
  #6  
Old July 6th 04, 04:56 PM
ppoatt
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be different

Go back to Device Manager and look for "Network Adaptor".
(Green Icon)
Is it there? Last time I had a problem with a known good
modem not being recognized by Windows is the Network
Adaptor/drivers were not installed. Once I installed the
NA from the standard list through an Add new hardware. The
system picked up the modem right off.
About the ports. You should select Com1. LPT1 is for a
printer. Com ports are named by windows and are not
necessarily the physical location of the port. My modem is
in physical COM1 but windows has it listed as on Com3. It
works. So I will let windows believe it is at Com3.
-----Original Message-----
"AlmostBob" wrote

in message ...
Look in device manager and expand the + sign next to

modems, the modem is not
installed in ports with lpt1 com1 com2 etc, but is

listed as a modem since it
is a port to which nothing else can be connected,

hardware ports com1: com2:
lpt1: lpt2: can have a large range of devices attached

so are left in 'ports'
your com3: has to be a modem so will be in 'modems'

--
Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Panda online AntiVirus scan

http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools

http://www.pandasoftware.com/download/utilities/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on

the pages before use
Grateful thanks to the authors/webmasters

"Scott Doyland" wrote

in message
om...
| Hi,
|
| I have just completely wiped my disk and reinstalled

win98. Now my
| modem does not get picked up.
|
| From reading other posts I think its a COM port

problem so here is
| some info and I hope someone can maybe help.
|
| 1. If I install winXP to test, the modem actually

does still work and
| it get picked up on COM3. I dont want to use XP as

its not my copy
| and Im only using it to test the modem, now I know it

works I have
| wiped it.
|
| 2. With win98 I only see COM1 in the hardware profile

listing.
|
| 3. I have tried deleting COM1 and rebooting, I have

tried adding the
| modem but win98 says it cant find it and says I have

to pick it from a
| list. I'm not sure what the modem is so I just pick

a standard 56k
| modem, it then says its worked OK but stil the modem

is still not
| picked up. BTW - Im not sure about the drivers, I

have a CD with a
| bunch of drivers on that cdam with the PC, however

there are LOTS of
| different modem drivers, so I dont know which to

install Id have
| though windows should at least pick up the modem

anyway and then I can
| instal the drivers for it
|
| 4. Is there anyway I can force the modem to use COM3

(even though I
| cant see it in the hardware profile). I have a vague

recollection
| that it usde to use COM3 before I reinstalled.
|
| 5. Is there anyway I can see if so something is

conflicting, there
| does nt seem to be anything shown in the hardware

profiles and only
| COM1 is in there anyway.
|
| 6. I have heard it may be due to a graphics card

conflict, can I test
| this?
|
| Any help is much appreciated and I can always post

more info if its
| needed.
|
| Regards,
| Scott



Thanks for your replies.

I have removed the modem and found it is a Rockwell.

From memory I
now recall its a k56Flex (which is internal)?? I have a

CD with loads
of drivers on it that came with the PC so I went thru the

process of
setting up a modem (thru control panel) and when it asked

to recognize
the modem I said no and that I would choose myself. At

this point I
chose the 'Have Disk' option and installed the driver

from CD.

This worked as far as the driver was installed, but (and

I cant
remember exactly at what point this was) it asked me to

choose a port
where the modem was. I only have the dropdown option of

COM1 or LPT1,
and it is not on these as its internal.

I have also tried another driver (K56RVP I think) but

this gives the
same problem.

The modem does not show up in the hardware config at all

as it doesnt
seem Win 89 can pick it up without a driver, but the

driver asks for
the port (ie COM1 as above).

I have tried rebooting after installing the driver but to

no effect.
What I think I need is to install the driver without it

asking for a
port but it wont do this.

Originally my PC came from Time (about 6 yrs ago). Do

you know if the
drivers you get supplied when you buy a pre-installed PC

work in the
same way as a normal driver you'd get when buying just a

modem by
itself.

I will now search the web for Rockwell drives to see if

this helps

TIA
Scott
.

  #7  
Old July 7th 04, 11:41 AM
Scott Doyland
external usenet poster
 
Posts: n/a
Default modem not recognized in win98 after complete install, seems COM port may be different

"ppoatt" wrote in message ...
Go back to Device Manager and look for "Network Adaptor".
(Green Icon)
Is it there? Last time I had a problem with a known good
modem not being recognized by Windows is the Network
Adaptor/drivers were not installed. Once I installed the
NA from the standard list through an Add new hardware. The
system picked up the modem right off.
About the ports. You should select Com1. LPT1 is for a
printer. Com ports are named by windows and are not
necessarily the physical location of the port. My modem is
in physical COM1 but windows has it listed as on Com3. It
works. So I will let windows believe it is at Com3.
-----Original Message-----
"AlmostBob" wrote

in message ...
Look in device manager and expand the + sign next to

modems, the modem is not
installed in ports with lpt1 com1 com2 etc, but is

listed as a modem since it
is a port to which nothing else can be connected,

hardware ports com1: com2:
lpt1: lpt2: can have a large range of devices attached

so are left in 'ports'
your com3: has to be a modem so will be in 'modems'

--
Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Panda online AntiVirus scan

http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools

http://www.pandasoftware.com/download/utilities/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on

the pages before use
Grateful thanks to the authors/webmasters

"Scott Doyland" wrote

in message
om...
| Hi,
|
| I have just completely wiped my disk and reinstalled

win98. Now my
| modem does not get picked up.
|
| From reading other posts I think its a COM port

problem so here is
| some info and I hope someone can maybe help.
|
| 1. If I install winXP to test, the modem actually

does still work and
| it get picked up on COM3. I dont want to use XP as

its not my copy
| and Im only using it to test the modem, now I know it

works I have
| wiped it.
|
| 2. With win98 I only see COM1 in the hardware profile

listing.
|
| 3. I have tried deleting COM1 and rebooting, I have

tried adding the
| modem but win98 says it cant find it and says I have

to pick it from a
| list. I'm not sure what the modem is so I just pick

a standard 56k
| modem, it then says its worked OK but stil the modem

is still not
| picked up. BTW - Im not sure about the drivers, I

have a CD with a
| bunch of drivers on that cdam with the PC, however

there are LOTS of
| different modem drivers, so I dont know which to

install Id have
| though windows should at least pick up the modem

anyway and then I can
| instal the drivers for it
|
| 4. Is there anyway I can force the modem to use COM3

(even though I
| cant see it in the hardware profile). I have a vague

recollection
| that it usde to use COM3 before I reinstalled.
|
| 5. Is there anyway I can see if so something is

conflicting, there
| does nt seem to be anything shown in the hardware

profiles and only
| COM1 is in there anyway.
|
| 6. I have heard it may be due to a graphics card

conflict, can I test
| this?
|
| Any help is much appreciated and I can always post

more info if its
| needed.
|
| Regards,
| Scott



Thanks for your replies.

I have removed the modem and found it is a Rockwell.

From memory I
now recall its a k56Flex (which is internal)?? I have a

CD with loads
of drivers on it that came with the PC so I went thru the

process of
setting up a modem (thru control panel) and when it asked

to recognize
the modem I said no and that I would choose myself. At

this point I
chose the 'Have Disk' option and installed the driver

from CD.

This worked as far as the driver was installed, but (and

I cant
remember exactly at what point this was) it asked me to

choose a port
where the modem was. I only have the dropdown option of

COM1 or LPT1,
and it is not on these as its internal.

I have also tried another driver (K56RVP I think) but

this gives the
same problem.

The modem does not show up in the hardware config at all

as it doesnt
seem Win 89 can pick it up without a driver, but the

driver asks for
the port (ie COM1 as above).

I have tried rebooting after installing the driver but to

no effect.
What I think I need is to install the driver without it

asking for a
port but it wont do this.

Originally my PC came from Time (about 6 yrs ago). Do

you know if the
drivers you get supplied when you buy a pre-installed PC

work in the
same way as a normal driver you'd get when buying just a

modem by
itself.

I will now search the web for Rockwell drives to see if

this helps

TIA
Scott
.


I now have this working. I found the drivers on the web and installed
them, then the modem cam up on COM2. The drivers on the CD I got with
the PC were no good as they always put the modem on COM1 which I think
is a physical port and not a virtual port.

Anyway - its working now, thanks for all your help.

Scott
 




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