system restore problem

Mike
I tried what you said but when I try to extract the
winspool.dll file I get the error message "the spcified
file is protected and may not be copied over or deleted. I
also was unable to get any info from MS support using KB
265371

Help

Were you in Safe Mode? Did you follow the procedure set out in KB265371
required for replacing files that are in use even when in Safe Mode? If not
is there any particular reason why not?

So the answer remains the same and at this point the only person who can help
you is yourself by following the instructions that have already been posted.

Regards
--
Mike Maltby MS-MVP



brnfrdmom wrote:

Mike
I tried what you said but when I try to extract the
winspool.dll file I get the error message "the spcified
file is protected and may not be copied over or deleted. I
also was unable to get any info from MS support using KB
265371

Help

by saying dump all symantec...do you mean uninstall all
nAV and NIS files on my computer?
-----Original Message-----
Were you in Safe Mode? Did you follow the procedure set
out in KB265371
required for replacing files that are in use even when in
Safe Mode? If not
is there any particular reason why not?

So the answer remains the same and at this point the only
person who can help
you is yourself by following the instructions that have
already been posted.

Regards
--
Mike Maltby MS-MVP



brnfrdmom wrote:

Mike
I tried what you said but when I try to extract the
winspool.dll file I get the error message "the spcified
file is protected and may not be copied over or
deleted. I
also was unable to get any info from MS support using KB
265371

Help

.

That has to be your decision. Personally I wouldn't recommend my worst enemy
to install and use Symantec malware unless I was in a very vindictive mood and
wanted to really see them suffer.
--
Mike Maltby MS-MVP



brnfrdmom wrote:

by saying dump all symantec...do you mean uninstall all
nAV and NIS files on my computer?

Sorry Mike I'm being very literal...do I need to uninstall
all NAV NIS files before trying to fix my problem...I am
not a computer whiz
-----Original Message-----
That has to be your decision. Personally I wouldn't
recommend my worst enemy
to install and use Symantec malware unless I was in a
very vindictive mood and
wanted to really see them suffer.
--
Mike Maltby MS-MVP



brnfrdmom wrote:

by saying dump all symantec...do you mean uninstall all
nAV and NIS files on my computer?

.

No, instead you have to read and follow the instructions I have posted and
also those in KB265371, If you have difficulties then I would suggest you ask
a friend to help you.

If you can't replace winspool.drv in Safe Mode, extract a copy to your
desktop, rename it winspool.new and place in your windows\system folder. Now
boot to DOS using a floppy and rename winspool.drv to winspool.old and then
rename winspool.new to winspool.drv.
--
Mike Maltby MS-MVP



brnfrdmom wrote:

Sorry Mike I'm being very literal...do I need to uninstall
all NAV NIS files before trying to fix my problem...I am
not a computer whiz

OK
I extracted the winspool.dll as instructed in 265371 but I
do not understand what they mean in step 9"drag the folder
on drive c to the locatin of the file that you replaced"
help
-----Original Message-----
Sorry Mike I'm being very literal...do I need to
uninstall
all NAV NIS files before trying to fix my problem...I am
not a computer whiz
-----Original Message-----
That has to be your decision. Personally I wouldn't
recommend my worst enemy
to install and use Symantec malware unless I was in a
very vindictive mood and
wanted to really see them suffer.
--
Mike Maltby MS-MVP



brnfrdmom wrote:

by saying dump all symantec...do you mean uninstall all
nAV and NIS files on my computer?

.

.