no recovery disk

I cannot connect to any internet! My computer started
acting wacky-found some viruses, and deleted them, but
still cannot connect, and it is still acting wacky.i am
willin to start over, but cannot find my recovery disk. I
called HP- but they don't even have one I can buy!!!!!!!!!!
Is there anything else I can do to clean it out, and how
do I do it.I'm very computer illerate-so please explain in
minue detail!! thanks!!!!

Is there someone in your family or one of your friends who
can loan you the recovery disk? That is if they have the
same computer as yours. Or maybe if you are close to
someone here at this support board, maybe this person can
make a copy of the recovery disk and mail it to you. I
don't know if that would be possible.

Good luck

Peggy wrote:

Is there someone in your family or one of your friends who
can loan you the recovery disk? That is if they have the
same computer as yours. Or maybe if you are close to
someone here at this support board, maybe this person can
make a copy of the recovery disk and mail it to you. I
don't know if that would be possible.

Good luck

"Recovery CD" is a generic term applied to any licensed third-party
version of Windows, ie: M$ didn't produce the disk; it was manufactured
by a large computer company for use on their system(s); as such it
contains only the files which are relevant to the specific computer
model. They never work on other computers; someone would have to have
the exact same manufacturer/model of computer system.



Rick

christine wrote:

I cannot connect to any internet! My computer started
acting wacky-found some viruses, and deleted them, but
still cannot connect, and it is still acting wacky.i am
willin to start over, but cannot find my recovery disk. I
called HP- but they don't even have one I can buy!!!!!!!!!!
Is there anything else I can do to clean it out, and how
do I do it.I'm very computer illerate-so please explain in
minue detail!! thanks!!!!

Since HP offers 'extended support' on all their computer models, it's a
sure bet they *do* have a copy of that Recovery CD sitting around
somewhere for use when somebody sends a system in for repair, even if
they don't offer it for sale; be a little more persistent; try a few
more departments, quote your model #, serial # original PO #,
whatever... all they have to do to keep their customer happy is spend 2
minutes making a CDR and toss it in the mail to you.

In the meantime, what specific problems are you having? Perhaps we can
duct-tape and string your system back together again.


Rick

I agree with you completely. That is why I said in my
paragraph, "That is if they have the same computer as
yours."

My girlfriend and I have the very same computer -- same
model numbers (of course, different serial numbers). Just
tonight I found out that I can't find the QuickRestore
diskette or whatever that will restore my computer back to
its originality when I bought it. I guess I can borrow my
girlfriend's CD, can't I? Let me know please.

Now you have me curious.

What is the difference between QuickRestore and Recovery
CD?

Peggy wrote:
Now you have me curious.

What is the difference between QuickRestore and Recovery
CD?

Your system mfr would be the one to ask about that, I'm just using
generic terms.

Rick