explorer error

Trying to fix a friend's computer. Trouble started after
she installed Norton Internet Security 2004 on Windows ME.
Also get the message-broadcaster.net web site-when this
Yellow Exclamation message comes on (that can't be closed
and freezes the computer if you try) Explorer:
9153865869.tmp.
I cleaned out the temp files but couldn't remove this
file because it says it's in use.
I can't find anything anywhere on this situation.
Removed Norton via the Add/Remove program, but the same
tmp file message remains.
Any help would be appreciated.
Mahalo

Norton Security sometimes is a bear to remove. Here is a manual removal
method.

http://service1.symantec.com/SUPPORT...sv=&osv_ lvl=

--
Warren
For additional help, post in
http://groups.msn.com/HelpforInterne...owsME/homepage

"wahine39" wrote in message
...
Trying to fix a friend's computer. Trouble started after
she installed Norton Internet Security 2004 on Windows ME.
Also get the message-broadcaster.net web site-when this
Yellow Exclamation message comes on (that can't be closed
and freezes the computer if you try) Explorer:
9153865869.tmp.
I cleaned out the temp files but couldn't remove this
file because it says it's in use.
I can't find anything anywhere on this situation.
Removed Norton via the Add/Remove program, but the same
tmp file message remains.
Any help would be appreciated.
Mahalo

You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://download.nai.com/products/mca...rt/stinger.exe

- update your virus scanner and run a full system scan of all files.

Reboot to Safe Mode and run CWShredder - to remove variants of the
CoolWebSearch hijacker.
http://www.merijn.org/cwschronicles.html

Use CWShredder, the removal tool:
http://www.merijn.org/files/cwshredder.zip
http://www.merijn.org/files/CWShredder.exe
http://www.spywareinfo.com/downloads...CWShredder.exe
http://www.zerosrealm.com/downloads/CWShredder.zip

download AdAware from www.lavasoftusa.com, install, update, and run it to
remove spyware, adware,
and other such nasties from your system.


--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/f.../Mar27pmvp.asp

"wahine39" wrote in message
...
Trying to fix a friend's computer. Trouble started after
she installed Norton Internet Security 2004 on Windows ME.
Also get the message-broadcaster.net web site-when this
Yellow Exclamation message comes on (that can't be closed
and freezes the computer if you try) Explorer:
9153865869.tmp.
I cleaned out the temp files but couldn't remove this
file because it says it's in use.
I can't find anything anywhere on this situation.
Removed Norton via the Add/Remove program, but the same
tmp file message remains.
Any help would be appreciated.
Mahalo

The error "Explorer has caused an error in ~7583836889.TMP" or similar is due
to malware of some sort, possibly a commercial parasite picked up whilst
browsing. Lots of users have been reporting this problem in the last week or
so but the malware's name and source is, to me at least, still unknown. Your
mentioning of broadcaster.net perhaps gives a clue as I believe this to be a
port site however we still need to find what is infecting PCs showing this
error.

Check your system using your preferred antivirus application making sure first
that you are using an updated current set of viral reference signatures.

Try booting to Safe Mode and emptying both your Windows\Temp folder and also
your Temporary Internet Files (Control Panel | Internet Options | General |
Delete Files and make sure you check the box "Delete all offline content").
Next open MSConfig, (Start | Run, type MSConfig in the box and click OK), open
the Startup tab and look for an uncheck any rogue entries.

Boot back into Normal Mode.

This would be a good time to download yourself a copy of the free Ad-Aware 6.0
from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot
Search & Destroy (http://www.safer-networking.org/) and use them to check your
system for other commercial parasites remembering that they are only as good
as when you last updated their reference files. I also use a program called
BHODemon (http://www.definitivesolutions.com/bhodemon.htm that checks for
unwanted Browser Help Objects and SpywareBlaster
(http://www.wilderssecurity.net/spywareblaster.html) which can help prevent
some parasites getting a grip on your PC.

Then there is CWShredder
(http://www.zerosrealm.com/downloads/CWShredder.zip or
http://www.spywareinfo.com/~merijn/files/cwshredder.zip) which is the best way
of getting rid of the many forms of the CoolWebSearch hijacker details of
which can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html
and also http://www.pestpatrol.com/pestinfo/c/cws.asp..

Finally if you still continue to experience problems download a copy of
HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a
folder called hijackthis on C: and copy the file you downloaded to that
folder. Close as many applications as you can including all instances of
Internet Explorer and then run hijackthis.exe and post back the log, provided
that it isn't too long, to this thread, otherwise to the HijackThis Forum at
http://www.spywareinfo.com/forums/ and hopefully this will enable someone to
identify the cause of your problem.
--?
Mike Maltby MS-MVP



wahine39 wrote:

Trying to fix a friend's computer. Trouble started after
she installed Norton Internet Security 2004 on Windows ME.
Also get the message-broadcaster.net web site-when this
Yellow Exclamation message comes on (that can't be closed
and freezes the computer if you try) Explorer:
9153865869.tmp.
I cleaned out the temp files but couldn't remove this
file because it says it's in use.
I can't find anything anywhere on this situation.
Removed Norton via the Add/Remove program, but the same
tmp file message remains.
Any help would be appreciated.
Mahalo

Noel,

A first clue perhaps to this error. The OP referred to "broadcaster.net"
which is I believe a porn site.
--
Mike Maltby MS-MVP




Noel Paton wrote:

You may have a virus/spyware hijack

snip