Question on Device Manager settings

I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.

I would start up and press the F8 key before Windows loads
to bring up the boot menu.

Choose the Safe mode option.

Enter the Device Manager as usual and remove the scanner
entries and allow Windows to reinstall the drivers. Have
the driver CD handy in case Windows asks for it.

See this page for information on clearing the Device
Manager of duplicate entries in Safe mode:

http://www.pcbuyerbeware.co.uk/Image2.htm

Eric,
http://www.pcbuyerbeware.co.uk/

-----Original Message-----
I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at
Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.
.

I gather from your answer that there is no question that
both entries are for the scanner? I just don't want to
remove anything I need. I had SO much trouble with this
computer a few weeks ago that I'm really gun shy.


-----Original Message-----
I would start up and press the F8 key before Windows loads
to bring up the boot menu.

Choose the Safe mode option.

Enter the Device Manager as usual and remove the scanner
entries and allow Windows to reinstall the drivers. Have
the driver CD handy in case Windows asks for it.

See this page for information on clearing the Device
Manager of duplicate entries in Safe mode:

http://www.pcbuyerbeware.co.uk/Image2.htm

Eric,
http://www.pcbuyerbeware.co.uk/

-----Original Message-----
I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at
Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.
.

.

Sorry - me again.

Are the "HP EPST Parallel SCSI Adapter" entries under the
SCSI Controllers definitely for the scanner? Can't be for
the hard drive, right?


-----Original Message-----
I would start up and press the F8 key before Windows loads
to bring up the boot menu.

Choose the Safe mode option.

Enter the Device Manager as usual and remove the scanner
entries and allow Windows to reinstall the drivers. Have
the driver CD handy in case Windows asks for it.

See this page for information on clearing the Device
Manager of duplicate entries in Safe mode:

http://www.pcbuyerbeware.co.uk/Image2.htm

Eric,
http://www.pcbuyerbeware.co.uk/

-----Original Message-----
I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at
Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.
.

.

Jane B wrote in message ...
I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.

I'm a little out of my depth here, but I'll try to help you
in the hope, believe it or not, that what I say will make
more sense to you than it does to me.

EPST is a protocol module for the Shuttle EPST adapter
(also known as the Adaptec APA-1350).
This is the adapter used in various HP and SyQuest devices.

I believe it is used to adapt the parallel port for use
in connecting to SCSI devices. That is your
"device (that) is working properly".
The other side of that coin is that it disables the parallel port.
Hence, your "not available" message.

You seem to have got things in a knot by reinstalling Windows.

What to do?

1 Uninstall any HP scanner software and reboot
2 In Device Manager, remove both of the entries under SCSI.
3 In the WINDOWS folder, backup any files that start with TWAIN
or TWUNK, and then delete them
4 Reboot and press DEL (or F1) to start the BIOS Setup program
5 Look around (maybe in Peripheral Configuration)
and make sure that the "Parallel Port:" is set to Auto or Enabled.
I'm not sure if you need to set to ECP or EPP.
You may have to try them both, one at a time.
6 Save the CMOS changes and continue booting
7 Reload the scanner software

Hugh,
Question: if it disabled the parellel port then why does
my printer work? It is attached to the pass through port
on the scanner.


-----Original Message-----

Jane B wrote in message
...
I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at
Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.

I'm a little out of my depth here, but I'll try to help you
in the hope, believe it or not, that what I say will make
more sense to you than it does to me.

EPST is a protocol module for the Shuttle EPST adapter
(also known as the Adaptec APA-1350).
This is the adapter used in various HP and SyQuest devices.

I believe it is used to adapt the parallel port for use
in connecting to SCSI devices. That is your
"device (that) is working properly".
The other side of that coin is that it disables the
parallel port.
Hence, your "not available" message.

You seem to have got things in a knot by reinstalling Windows.

What to do?

1 Uninstall any HP scanner software and reboot
2 In Device Manager, remove both of the entries under SCSI.
3 In the WINDOWS folder, backup any files that start with
TWAIN
or TWUNK, and then delete them
4 Reboot and press DEL (or F1) to start the BIOS Setup
program
5 Look around (maybe in Peripheral Configuration)
and make sure that the "Parallel Port:" is set to Auto
or Enabled.
I'm not sure if you need to set to ECP or EPP.
You may have to try them both, one at a time.
6 Save the CMOS changes and continue booting
7 Reload the scanner software




.

Jane B wrote in message ...
Hugh,
Question: if it disabled the parellel port then why does
my printer work? It is attached to the pass through port
on the scanner.

The HP EPST Parallel SCSI Adapter is driving it?

As I indicated, I was trying to figure out a logical explanation,
but I stated to you up front that I wasn't claiming expertise here.

-----Original Message-----

Jane B wrote in message
...
I am having problems with my scanner. I get the "system
cannot communicate with scanner" error.

I don't know much about SCSI ports but when I look at
Control
Panel/System/Device Manager, under SCSI there are two
listed as "HP EPST Parallel SCSI Adapter". One says the
"device is working properly" and the other says it's "not
available".

I'm wondering why there are two entries. Since I don't
know what I'm doing here I don't want to remove anything.

I recently had to reinstall Windows 98 SE and that is when
this problem started.

I have tried the obvious solutions of uninstalling and
reinstalling the scanner software. All cables are secure.
Everything worked fine before the Windows reinstall.

I'm a little out of my depth here, but I'll try to help you
in the hope, believe it or not, that what I say will make
more sense to you than it does to me.

EPST is a protocol module for the Shuttle EPST adapter
(also known as the Adaptec APA-1350).
This is the adapter used in various HP and SyQuest devices.

I believe it is used to adapt the parallel port for use
in connecting to SCSI devices. That is your
"device (that) is working properly".
The other side of that coin is that it disables the
parallel port.
Hence, your "not available" message.

You seem to have got things in a knot by reinstalling Windows.

What to do?

1 Uninstall any HP scanner software and reboot
2 In Device Manager, remove both of the entries under SCSI.
3 In the WINDOWS folder, backup any files that start with
TWAIN
or TWUNK, and then delete them
4 Reboot and press DEL (or F1) to start the BIOS Setup
program
5 Look around (maybe in Peripheral Configuration)
and make sure that the "Parallel Port:" is set to Auto
or Enabled.
I'm not sure if you need to set to ECP or EPP.
You may have to try them both, one at a time.
6 Save the CMOS changes and continue booting
7 Reload the scanner software




.