Explorer caused an invalid page fault in module explorer.exe

Good. Follow the instructions I linked for you, from Symantec, if you are going to
attempt the uninstall and reinstall:
http://service1.symantec.com/SUPPORT...t&prod =Norto

....although I have to agree with AlmostBob regarding *not* reinstalling it. I only
know one person who has gotten NIS 2005 to work correctly on Win98....and he can't
figure out how he got that lucky. It has been causing problems for nearly every
Win98 user who tries it.

I am currently using a free anti-virus, Avast (www.avast.com) and I find it to be
excellent.....and the price is right! ;-)
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Glen,

Thanks for all your help. I restored the registry from 6/9, and IT WORKED!!
My desktop is back, although I still received an error from Symantec - this
time indicating a problem with the virus definition files. I'm going to
attempt to uninstall and reinstall the Norton Internet Security 2005 package
and see if we can get back to work.

Thanks again for everything. Your help has been priceless!!
--
Wayne


"glee" wrote:

Yes, scanreg /restore would be the first option, running from a pure DOS boot.
See
if you can restore either the backup dated June 9, or the June 10 backup if it
was
made at a time prior to his problem. The backups will be listed in rb###.cab
format, and dated. The ###'s in the file names won't be in date order.

To boot to DOS and restore a previous Registry:
-Start the computer and hold down the CTRL key till the Windows 98 Startup menu
(boot menu) appears.
OR
- Repeatedly tap the F8 key after the memory count to bring up the boot menu.
-Use the arrow keys to select "Command Prompt Only" and press Enter.
-Type the following and press Enter after each line:
smartdrv
scanreg /restore

Of course, you will also have to edit the system.ini file to make explorer.exe
the
shell again, in order to tell if it worked. You may still have to try starting
in
Safe Mode if normal mode still fails, to uninstall and reinstall the anti-virus
after that.
Good luck.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Glen,

Thanks for the info.

Apparently, the problem occurred when my son was uploading an HTML file to
MSN, which he says downloads a .CAB file to the local computer. Internet
Explorer issued an Illegal Operation error and shut down. He tried this 5 or
6 times, re-booting in between. He then noticed missing icons, and the fact
that other programs would not run. This all occurred about noon on Friday,
June 10. He had run SpyBot about 2 or 3 days prior, with no apparent
problems.

Do you suggest the registry restore as the first option?

Thanks again, Glen. Sure hope we can get this running again.

--
Wayne


"glee" wrote:

Wayne,
You may want to try restoring a previous Registry, from a DOS boot, using
scanreg /restore
and then choose a backup dated JUST prior to when the problems began. Do
not
restore a Registry dated more than a week or two old, as you will end up
with
more
problems than solutions.

What did you do just prior to the original problem occurring, and when did
it
occur?
Had you installed or removed any hardware or software, or run a anti-spyware
program
such as SpyBot?

You may have to uninstall and then reinstall the anti-virus app to fix the
NAV
autoprotect error, which can be done using an alternate shell, such as
ProgMan
or
WinFile. To get to Add\Remove Programs, you will need to run this from the
Run
dialog:
control appwiz.cpl

You probably would have to follow the procedrures he


http://service1.symantec.com/SUPPORT...t&prod =Norto

Take a look here at some comments on your errors:



http://forums.us.dell.com/supportfor...ssage.id=31138

from : symantec.support.win95.nortonantivirus.general:


http://groups-beta.google.com/group/...ada2368ff032ed
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Thank you. I had forgotten about MSCONFIG - there was no entry for
anything
to do with auto-protect. I disabled all items (Acrobat Assistant and
Epson
Background Monitor were the only items checked). I had previously
remarked
out a path in the CONFIG.SYS file pointing to Symantec (Norton Ghost) -
that's been the only reference in the startup files I've found that
indicates
anything related to Symantec products.

After the changes to MSCONFIG and re-booting, I still get the Symantec
error
screen, and IE6SETUP still will not run.

Thanks. I really appreciate you hanging in here with me.

--
Wayne


"glee" wrote:

With ProgMan or WinFile set as the shell in system.ini, start the
computer,
then
run
msconfig from the Run dialog. Click Selective Startup, and un-check
"Load
startup
group items", click OK, and reboot. Now you should be starting without
auto-protect.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
...
Booting into Safe Mode still gives me the Explorer Invalid Page Fault.
Also,
I'm not sure that Norton even loads - getting the error that the
configuration file can't be found. I get that error when WINFILE.EXE
is
specified in the SYSTEM.INI file as well.

I could find nothing on the Symantec web page relating to this error
either.

I saw an earlier post suggesting an upgrade to XP, but I really don't
want
to spend $200 on this PC, and I really don't want to replace the PC
until
my
son is gone (He works on web pages, and this whole mess started with
him
trying to upload a file to MSN communities ;-))

Thanks for all your help. What do I try next?
--
Wayne


"Brian A." wrote:

"Wayne" wrote in message
...

I should also mention that when booting into Windows 98 (using
WINFILE.EXE),
just before bringing up the log on dialogue, it reverts back to a
colored
DOS
screen issued by Symantec AntiVirus Auto-Protect - "Unable to
determine
the
location of the configuration files.". If ENTER is pressed ("OK"
in
dialogue), Windows continues to the network log in dialogue.

Can you boot to Safe Mode?
Disable NAV's autoscan on boot and autoprotect.


Error Message: Explorer Caused an Invalid Page Fault in Module
Browseui.dll

http://support.microsoft.com/default...74&Product=w98

SYMPTOMS
You may receive the following error message after you log on to a
Windows
98-based computer:
This program has performed an illegal operation and will be shut
down.
If
the
problem persists, contact the program vendor. If you click Details,
you
receive
the following error message:
- EXPLORER caused an invalid page fault in module EXPLORER.EXE at
167:00401f31
- EXPLORER caused an invalid page fault in module BROWSEUI.DLL at
167:00401f31
If you click Close, the computer starts, and the desktop is blank.
When
you
attempt to start the computer in Safe mode, the same problem occurs;
however,
the memory address that is listed in the error message may vary.

Blank Desktop or Illegal Operations Error Message After You Install
Internet
Explorer:
http://support.microsoft.com/?id=kb;en-us;249191

Recovering From a Failed Internet Explorer Upgrade in Windows 98:




http://www.cs.bsu.edu/~gjjones/admin...nd ows98.html


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and he
can't
figure out how he got that lucky. It has been causing problems for nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only one I
attempted to install it on ), I wouldn't recommend installing it on any 98 OS
for many reasons, one being the "Ball Hog" that it is.


I am currently using a free anti-virus, Avast (www.avast.com) and I find it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one complaint.


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and he
can't
figure out how he got that lucky. It has been causing problems for nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only one I
attempted to install it on ), I wouldn't recommend installing it on any 98 OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one complaint.

Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and he
can't
figure out how he got that lucky. It has been causing problems for nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only one I
attempted to install it on ), I wouldn't recommend installing it on any 98 OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one complaint.

Probably the firewall blocking everything. You might try going into the Firewall
settings, and set it to allow everything, then turn the firewall off, along with all
the rest of the software in the package, and uninstall them via Add\Remove Programs.
If you have a problem uninstalling them, and/or after you uninstall them with
Add\Remove, follow the instructions at this web page, very carefully, being sure to
only do what is specifically for your version of Symantec softwa
Removing your Norton program using SymNRT:
http://service1.symantec.com/SUPPORT...sv=&osv_ lvl=

I am assuming you installed NIS 2005 as a clean install, and did not upgrade it over
an older version, OR over an earlier version of Norton Anti-Virus.....is this
correct? If NIS 2005 is installed on top of an older version of one of those apps,
you will have to take extra steps, but I don't want to confuse you with unneeded
procedures.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
news
Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and he
can't
figure out how he got that lucky. It has been causing problems for nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only one
I
attempted to install it on ), I wouldn't recommend installing it on any 98 OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find it
to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one
complaint.

Glen,

I can't get into the firewall (or anything else in NIS 2005) to change the
settings - and, you're correct - I did a clean install (after a complete
uninstall of NIS 2005). I did have Norton Utilities 2002 installed, but I
uninstalled that prior to doing anything with NIS 2005.

Also, I cannot uninstall with the Add/Remove Programs function - I get an
Invalid Page Fault. It looks like I'll have to use the SymNRT process.

I'm on the road right now, so I won't have an opportunity to do anything
until tomorrow evening (6/14) at the earliest.

Thanks for all your help, Glen.

--
Wayne


"glee" wrote:

Probably the firewall blocking everything. You might try going into the Firewall
settings, and set it to allow everything, then turn the firewall off, along with all
the rest of the software in the package, and uninstall them via Add\Remove Programs.
If you have a problem uninstalling them, and/or after you uninstall them with
Add\Remove, follow the instructions at this web page, very carefully, being sure to
only do what is specifically for your version of Symantec softwa
Removing your Norton program using SymNRT:
http://service1.symantec.com/SUPPORT...sv=&osv_ lvl=

I am assuming you installed NIS 2005 as a clean install, and did not upgrade it over
an older version, OR over an earlier version of Norton Anti-Virus.....is this
correct? If NIS 2005 is installed on top of an older version of one of those apps,
you will have to take extra steps, but I don't want to confuse you with unneeded
procedures.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Wayne" wrote in message
news
Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and he
can't
figure out how he got that lucky. It has been causing problems for nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only one
I
attempted to install it on ), I wouldn't recommend installing it on any 98 OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find it
to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one
complaint.

Here's a quick reference to removing Symantec products when Add/Remove won't
work. Also included are links to Symantec's removal utilities.
http://basconotw.mvps.org/SymRem.htm

--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/



"Wayne" wrote in message
news
Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and
he
can't
figure out how he got that lucky. It has been causing problems for
nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only
one I
attempted to install it on ), I wouldn't recommend installing it on any 98
OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find
it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one
complaint.

Thanks, Brian.

I appreciate all the help you're providing. You guys are the best!!

--
Wayne


"Brian A." wrote:

Here's a quick reference to removing Symantec products when Add/Remove won't
work. Also included are links to Symantec's removal utilities.
http://basconotw.mvps.org/SymRem.htm

--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/



"Wayne" wrote in message
news
Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and
he
can't
figure out how he got that lucky. It has been causing problems for
nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only
one I
attempted to install it on ), I wouldn't recommend installing it on any 98
OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find
it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one
complaint.

Hi Brian,

Just tried the link, and it's not working. A temporary thing?

Thanks, Brian.

--
Wayne


"Brian A." wrote:

Here's a quick reference to removing Symantec products when Add/Remove won't
work. Also included are links to Symantec's removal utilities.
http://basconotw.mvps.org/SymRem.htm

--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/



"Wayne" wrote in message
news
Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on Win98....and
he
can't
figure out how he got that lucky. It has been causing problems for
nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the only
one I
attempted to install it on ), I wouldn't recommend installing it on any 98
OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I find
it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one
complaint.

Yes, temporary brain drain which a simple rename took care of.
Try again now:
http://basconotw.mvps.org/SymRem.htm


--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/



"Wayne" wrote in message
...
Hi Brian,

Just tried the link, and it's not working. A temporary thing?

Thanks, Brian.

--
Wayne


"Brian A." wrote:

Here's a quick reference to removing Symantec products when Add/Remove won't
work. Also included are links to Symantec's removal utilities.
http://basconotw.mvps.org/SymRem.htm

--

Brian A. Sesko
{ MS MVP_Shell/User }
Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm
http://basconotw.mvps.org/



"Wayne" wrote in message
news
Glen,

It looks like you're right again - I uninstalled the Norton Internet
Security 2005 successfully, and my error went away, and all was right with
the world. Then, during an incredible lapse in judgement, I re-installed
it.
Not only, did it cause massive problems (blue screen, invalid page fault in
ASCOMPBR.DLL and KERNEL32.DLL), now I have no Internet connectivity, and it
will not let me un-install it. I think the firewall has shut down all
outside connections - I can't connect my laptop to it anymore, and any
attempt to browse gives me the page can't be found (I can, however, ping
web
sites from a DOS prompt).

Will the Symantec link provide enough info to get it re-un-installed (for
good!)

Thanks for all your help.

--
Wayne


"glee" wrote:

"Brian A." gonefish'n@afarawaylake wrote in message
...
"glee" wrote in message
...

I only
know one person who has gotten NIS 2005 to work correctly on
Win98....and
he
can't
figure out how he got that lucky. It has been causing problems for
nearly
every
Win98 user who tries it.

If that isn't myself, then now you know 2.
Even though it runs without a hitch on one of my 98SE machines ( the
only
one I
attempted to install it on ), I wouldn't recommend installing it on any
98
OS
for many reasons, one being the "Ball Hog" that it is.

I still only know one....it's you I was referring to, Brian. ;-)

....glen



I am currently using a free anti-virus, Avast (www.avast.com) and I
find
it to
be
excellent.....and the price is right! ;-)

That's what I use on the other 98SE machines and so far have not one
complaint.