can't uninstall

I have win 98se with IE6 and recently installed "bluetooth" software which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry and
comfortable editing it (not something for the faint-hearted), I'd leave it
alone. If you want the instructions for getting rid of the entry, post back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

Thanks Gary

Is the remaining entry in add/remove going to interfere

with the installation of the new bluetooth software though?

Tassie

"Gary S. Terhune" wrote:

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry and
comfortable editing it (not something for the faint-hearted), I'd leave it
alone. If you want the instructions for getting rid of the entry, post back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

It shouldn't interfere, but you'll end up with two entries, and if they're
worded the same, you won't be able to tell which is which without actually
trying them. The obsolete one will throw an error if you try to use it to
uninstall.

But as I say, I can give you detailed instructions, including how to backup
and restore the Registry if things go wrong. The main problem with editing
the Registry is that there's no undo. Delete or change something and it's
gone, just like that. Only way to undo is to restore a backup. Still, to be
honest, it's not a difficult thing to do if you take the proper precautions.
I just had a sense that you might already be timid regarding such things.

Hmmm.... It's 3AM and I'm insomniac, so I think I'll give you the
instructions now and you can use them if you wish. I suggest you print these
instructions, since if anything goes horribly wrong you'll have to boot to
DOS mode and use SCANREG to restore a backup. These instructions are pretty
much standard procedure for editing the Registry.

If you have already installed the new Bluetooth software, then first check
to see if there really are two entries in Add/Remove Programs. If there's
only one, then you don't have to worry about editing the Registry. The new
entry will have replaced the old one.

1. First, back up the Registry. Go to Start, then Run. Type in "scanregw
/backup" (without the quotes) and click OK. Now, make sure you actually have
a new backup. They're in a hidden folder called C:\Windows\SYSBCKUP. If you
can't find that folder in Windows Explorer, then do the following: Go to the
View menu in Explorer, then Folder Options, then View tab. Find and check
"Show all files", then click OK. Now, in the SYSBCUP folder, look for files
named RBxxx.CAB, where xxx is a three-digit number. Ignore the numbers, just
look at the date/time stamps (use View menu and select Details to make this
easy.) The date/time of one of those files should be the same as when you
ran the backup command. Assuming there is a new backup, close Windows
Explorer and go to the next step. I'm 99.99% certain that your backup will
be there, but it's always wise to make sure.

3. Now for the Registry. Again in StartRun box, type in REGEDIT, then click
OK. When the Registry editor opens, it sort of looks like Windows Explorer,
but it's a bit different. Using the + signs at left, expand
HKEY_LOCAL_MACHINE, then Software, then Microsoft, then Windows, then
CurrentVersion, then click right on the key named Uninstall. At the bottom
of the window, it should read:
My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Win dows
\CurrentVersion\Uninstall

4. Expand Uninstall key, then look at the keys just below it. (Keys look
like folders.) See if the one of the key names hints that it's for your
Bluetooth entry. Click on the key and then look in the right-hand pane at
the value called "DisplayName" (not QuietDisplayName). The "data" for that
value should read the same as the Add/Remove Programs entry. If the
Bluetooth item is not readily apparent, you'll have to look at each Key
below Uninstall until you find the one with the correct DisplayName entry.
Again, the DisplayName should read *exactly* the same as the Add/Remove
Programs entry. If there is more than one such key, then post back with the
key names for advice.

5. Now back up the specific key that you're going to delete (the Bluetooth
key.) You do this by highlighting the key and then using File menuExport
Registry File. Save the Export to your Desktop. Name it "Bluetooth.reg".

6. Now right-click the Bluetooth key and Delete. Then close the Registry
Editor.

7. Check Add/Remove Programs to see if the entry is gone. If it isn't, go to
your Desktop and right-click the Bluetooth.reg file, then choose Merge. That
will put what you deleted back into the Registry. Then you'll have to try
again to find the proper key to delete.

Restart your system to make sure it's still functioning properly. If you
have any new problems, or if you think you accidentally edited or deleted
something you shouldn't have in Regedit, here's how you restore a backup.

1. Reboot the system and then repeatedly tap the F8 (or Ctrl) key until a
Startup Menu appears. Choose Command Prompt Only.

2. Type in "scanreg /restore" (without the quotes), then press ENTER.

3. Choose the backup to restore by Date/Time, not by file name.

4. Use Ctrl-Alt-Del to restart the system.

If you restore a Registry backup, any program(s) you've installed or any
settings you've changed since the backup was made will have to be
reinstalled or set again.

And that's how it's done.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com


"Tassie" wrote in message
...
Thanks Gary

Is the remaining entry in add/remove going to interfere

with the installation of the new bluetooth software though?

Tassie

"Gary S. Terhune" wrote:

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry
and
comfortable editing it (not something for the faint-hearted), I'd leave
it
alone. If you want the instructions for getting rid of the entry, post
back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software
which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I
get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

In addition, when you get to Step 5 of Gary's procedu

5. Now back up the specific key that you're going to delete (the Bluetooth
key.) You do this by highlighting the key and then using File menuExport
Registry File. Save the Export to your Desktop. Name it "Bluetooth.reg".

.....please open the exported Bluetooth.reg file with Notepad, select all the text,
copy, and paste it into a reply to this thread, so we can see what the uninstaller
is pointing to. The fact that the uninstall runs even after it has already been
supposedly removed indicates there is at least one or two files on the hard drive
related to the software, and the uninstall entry will be naming them, most likely.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Tassie" wrote in message
...
Thanks Gary

Is the remaining entry in add/remove going to interfere

with the installation of the new bluetooth software though?

Tassie

"Gary S. Terhune" wrote:

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry and
comfortable editing it (not something for the faint-hearted), I'd leave it
alone. If you want the instructions for getting rid of the entry, post back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

Thanks! You are right, I am a bit timid about handling

the registry. Just the same I will keep the instructions,

and some one else might help me with them if there is

still trouble. I'll do the back-up any way

(You do keep late/early hours. I hope you

get a good sleep.)

Tassie

"Gary S. Terhune" wrote:

It shouldn't interfere, but you'll end up with two entries, and if they're
worded the same, you won't be able to tell which is which without actually
trying them. The obsolete one will throw an error if you try to use it to
uninstall.

But as I say, I can give you detailed instructions, including how to backup
and restore the Registry if things go wrong. The main problem with editing
the Registry is that there's no undo. Delete or change something and it's
gone, just like that. Only way to undo is to restore a backup. Still, to be
honest, it's not a difficult thing to do if you take the proper precautions.
I just had a sense that you might already be timid regarding such things.

Hmmm.... It's 3AM and I'm insomniac, so I think I'll give you the
instructions now and you can use them if you wish. I suggest you print these
instructions, since if anything goes horribly wrong you'll have to boot to
DOS mode and use SCANREG to restore a backup. These instructions are pretty
much standard procedure for editing the Registry.

If you have already installed the new Bluetooth software, then first check
to see if there really are two entries in Add/Remove Programs. If there's
only one, then you don't have to worry about editing the Registry. The new
entry will have replaced the old one.

1. First, back up the Registry. Go to Start, then Run. Type in "scanregw
/backup" (without the quotes) and click OK. Now, make sure you actually have
a new backup. They're in a hidden folder called C:\Windows\SYSBCKUP. If you
can't find that folder in Windows Explorer, then do the following: Go to the
View menu in Explorer, then Folder Options, then View tab. Find and check
"Show all files", then click OK. Now, in the SYSBCUP folder, look for files
named RBxxx.CAB, where xxx is a three-digit number. Ignore the numbers, just
look at the date/time stamps (use View menu and select Details to make this
easy.) The date/time of one of those files should be the same as when you
ran the backup command. Assuming there is a new backup, close Windows
Explorer and go to the next step. I'm 99.99% certain that your backup will
be there, but it's always wise to make sure.

3. Now for the Registry. Again in StartRun box, type in REGEDIT, then click
OK. When the Registry editor opens, it sort of looks like Windows Explorer,
but it's a bit different. Using the + signs at left, expand
HKEY_LOCAL_MACHINE, then Software, then Microsoft, then Windows, then
CurrentVersion, then click right on the key named Uninstall. At the bottom
of the window, it should read:
My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Win dows
\CurrentVersion\Uninstall

4. Expand Uninstall key, then look at the keys just below it. (Keys look
like folders.) See if the one of the key names hints that it's for your
Bluetooth entry. Click on the key and then look in the right-hand pane at
the value called "DisplayName" (not QuietDisplayName). The "data" for that
value should read the same as the Add/Remove Programs entry. If the
Bluetooth item is not readily apparent, you'll have to look at each Key
below Uninstall until you find the one with the correct DisplayName entry.
Again, the DisplayName should read *exactly* the same as the Add/Remove
Programs entry. If there is more than one such key, then post back with the
key names for advice.

5. Now back up the specific key that you're going to delete (the Bluetooth
key.) You do this by highlighting the key and then using File menuExport
Registry File. Save the Export to your Desktop. Name it "Bluetooth.reg".

6. Now right-click the Bluetooth key and Delete. Then close the Registry
Editor.

7. Check Add/Remove Programs to see if the entry is gone. If it isn't, go to
your Desktop and right-click the Bluetooth.reg file, then choose Merge. That
will put what you deleted back into the Registry. Then you'll have to try
again to find the proper key to delete.

Restart your system to make sure it's still functioning properly. If you
have any new problems, or if you think you accidentally edited or deleted
something you shouldn't have in Regedit, here's how you restore a backup.

1. Reboot the system and then repeatedly tap the F8 (or Ctrl) key until a
Startup Menu appears. Choose Command Prompt Only.

2. Type in "scanreg /restore" (without the quotes), then press ENTER.

3. Choose the backup to restore by Date/Time, not by file name.

4. Use Ctrl-Alt-Del to restart the system.

If you restore a Registry backup, any program(s) you've installed or any
settings you've changed since the backup was made will have to be
reinstalled or set again.

And that's how it's done.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com


"Tassie" wrote in message
...
Thanks Gary

Is the remaining entry in add/remove going to interfere

with the installation of the new bluetooth software though?

Tassie

"Gary S. Terhune" wrote:

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry
and
comfortable editing it (not something for the faint-hearted), I'd leave
it
alone. If you want the instructions for getting rid of the entry, post
back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software
which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I
get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

Thanks a lot! I wasn't thinking that there might be a file

similar on the hard drive.

Tassie

"glee" wrote:

In addition, when you get to Step 5 of Gary's procedu

5. Now back up the specific key that you're going to delete (the Bluetooth
key.) You do this by highlighting the key and then using File menuExport
Registry File. Save the Export to your Desktop. Name it "Bluetooth.reg".

.....please open the exported Bluetooth.reg file with Notepad, select all the text,
copy, and paste it into a reply to this thread, so we can see what the uninstaller
is pointing to. The fact that the uninstall runs even after it has already been
supposedly removed indicates there is at least one or two files on the hard drive
related to the software, and the uninstall entry will be naming them, most likely.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Tassie" wrote in message
...
Thanks Gary

Is the remaining entry in add/remove going to interfere

with the installation of the new bluetooth software though?

Tassie

"Gary S. Terhune" wrote:

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry and
comfortable editing it (not something for the faint-hearted), I'd leave it
alone. If you want the instructions for getting rid of the entry, post back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie

Good catch!

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"glee" wrote in message
...
In addition, when you get to Step 5 of Gary's procedu

5. Now back up the specific key that you're going to delete (the Bluetooth
key.) You do this by highlighting the key and then using File menuExport
Registry File. Save the Export to your Desktop. Name it "Bluetooth.reg".

....please open the exported Bluetooth.reg file with Notepad, select all
the text, copy, and paste it into a reply to this thread, so we can see
what the uninstaller is pointing to. The fact that the uninstall runs
even after it has already been supposedly removed indicates there is at
least one or two files on the hard drive related to the software, and the
uninstall entry will be naming them, most likely.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Tassie" wrote in message
...
Thanks Gary

Is the remaining entry in add/remove going to interfere

with the installation of the new bluetooth software though?

Tassie

"Gary S. Terhune" wrote:

The software is gone (or mostly gone.) The remaining entry in Add/Remove
Programs is a Registry issue. Unless you're familiar with the Registry
and
comfortable editing it (not something for the faint-hearted), I'd leave
it
alone. If you want the instructions for getting rid of the entry, post
back.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Tassie" wrote in message
...
I have win 98se with IE6 and recently installed "bluetooth" software
which

is not working properly,and now want to uninstall to use the replaced

version, but when I try to uninstall the original from add/remove, I
get

a message "do you want to remove all files from this program" I click

"yes" then the maintenance wizard comes up saying "maintenance is

complete. reboot you computer" showing "finish" which reboots the

comp. After that, it is still showing in add/remove but I don't see it

in c/programs.(I have done this about 5 times. the result is the same)

Can I assume that it is really gone?

I would be grateful of any suggestions, thanks

Tassie