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Blue screen when accessing Windows Explorer
I get 2 Blue Screens when I try to open Windows Explorer or access the CD-ROM
to update Microsoft Office. The first Blue Screen says: Error : OD : 0028 : 00000003 - so I click on Eter and the second Blue Screen says: Error : OD : 09B7 : 08A70E15. So I click on Enter and Windows comes back, BUT: the mouse is gone and no programs can be accessed. When I CTRL-ALT-DEL it says that Explorer is not responding, so I power off and then power back up. Any ideas? The user uses AOL for internet access. -- Pulaski Computer Medic |
#2
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Blue screen when accessing Windows Explorer
See if anything here helps.
Joan http://www.aumha.org/kberrmsg.htm "ERROR: OE" or "ERROR: OD" http://support.microsoft.com/default...b;en-us;308366 How to Troubleshoot Windows Protection Error Messages [Q149962] http://support.microsoft.com?scid=kb;EN-US;Q149962 Here's a whole page on Windows Protection Errors, with a description, some key general articles for approaching them, and many articles focusing on specific situations: http://aumha.org/win4/kbewpe.htm "How to Examine Detailed Error Messages in Windows Millennium Edition" http://support.microsoft.com/default.aspx?scid=kb;[LN];264938 Pulaski Computer Medic wrote: I get 2 Blue Screens when I try to open Windows Explorer or access the CD-ROM to update Microsoft Office. The first Blue Screen says: Error : OD : 0028 : 00000003 - so I click on Eter and the second Blue Screen says: Error : OD : 09B7 : 08A70E15. So I click on Enter and Windows comes back, BUT: the mouse is gone and no programs can be accessed. When I CTRL-ALT-DEL it says that Explorer is not responding, so I power off and then power back up. Any ideas? The user uses AOL for internet access. |
#3
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Blue screen when accessing Windows Explorer
Thank you Joan.
-- Pulaski Computer Medic "Joan Archer" wrote: See if anything here helps. Joan http://www.aumha.org/kberrmsg.htm "ERROR: OE" or "ERROR: OD" http://support.microsoft.com/default...b;en-us;308366 How to Troubleshoot Windows Protection Error Messages [Q149962] http://support.microsoft.com?scid=kb;EN-US;Q149962 Here's a whole page on Windows Protection Errors, with a description, some key general articles for approaching them, and many articles focusing on specific situations: http://aumha.org/win4/kbewpe.htm "How to Examine Detailed Error Messages in Windows Millennium Edition" http://support.microsoft.com/default.aspx?scid=kb;[LN];264938 Pulaski Computer Medic wrote: I get 2 Blue Screens when I try to open Windows Explorer or access the CD-ROM to update Microsoft Office. The first Blue Screen says: Error : OD : 0028 : 00000003 - so I click on Eter and the second Blue Screen says: Error : OD : 09B7 : 08A70E15. So I click on Enter and Windows comes back, BUT: the mouse is gone and no programs can be accessed. When I CTRL-ALT-DEL it says that Explorer is not responding, so I power off and then power back up. Any ideas? The user uses AOL for internet access. |
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