If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Internet Explorer crashes and can't be used
Every time I try to start IE, I got an error box. Tried to download from MS
and re-install without success. The system seems to be virus and spyware free (half a dozen tools in safe mode with nothing wrong detected). Is ther any suggest? Thanks Jacques |
#2
|
|||
|
|||
Jacques,
Is ther any suggest? You could start by posting full details of the actual error(s) you are seeing when attempting to use IE as well as details IE's version and patch level (Help | About IE when in IE will give you this information). -- Mike Maltby MS-MVP Jacques wrote: Every time I try to start IE, I got an error box. Tried to download from MS and re-install without success. The system seems to be virus and spyware free (half a dozen tools in safe mode with nothing wrong detected). Is ther any suggest? |
#4
|
|||
|
|||
Jacques,
You can scan the system with Trend Housecall from their European site with any browser as long as the Sun JRE is installed : http://uk.trendmicro-europe.com/ente...all_launch.php IE can be repaired but what caused the issue remains . Suggest trying the online scan using Firefox with JRE 5.0 Update 3 installed http://javashoplm.sun.com/ECom/docs/...actionId=noreg or, install Firefox and then download and scan with Sysclean instead of/or in conjunction with an online scan : http://forum.aumha.org/viewtopic.php...d86f e1b10f32 Enable hidden files, folders, and system files, first : http://www.xtra.co.nz/help/0,,4155-1916458,00.html A good malware removal program is a² - FREE : http://www.emsisoft.com/en/software/download To be able to use it, you only must set up a free a² Account, to get access to the update server. http://www.emsisoft.com/en/software/account After installing, registering, and then updating a² - FREE, boot to Safe Mode http://snipurl.com/8u0a and scan the system with it. When it's finished make sure the boxes are checked next to any malware it finds and have any detected items removed. Once the system has been cleaned ( you will have to reboot to normal Windows mode and scan from there also to confirm this ) then you can do a repair of IE in Safe Mode using the steps laid out here : http://support.microsoft.com/?kbid=194177 MowGreen [MVP 2004-2005] =============== *-343-* FDNY Never Forgotten =============== Jacques wrote: The only thing I know is that IE can't be opened so I can't have any other information (including help/about IE or patches applied to Me). Any attempt to launch IE gives a messagebox "Illegal operation performed : Internet Explorer must be closed" so I need another way to know anything about the actual version. AutoUpdate seems to work but without IE, I can't go to history. I think some updates could have be succesfull so IE could be any version including IE6. A lot of viruses could also have modified the system before they are cleanned. Other browsers (ie. Mozilla) can be installed and help for web surfing but they don't support ActivX so no Windows Update, no AV on-line scan and so on. What could help is a way to fully reinstall IE and/or faulty Windows component (and how to know which one) but avoiding a full re-install from scratch. "Mike M" a écrit dans le message de news: ... Jacques, Is ther any suggest? You could start by posting full details of the actual error(s) you are seeing when attempting to use IE as well as details IE's version and patch level (Help | About IE when in IE will give you this information). -- Mike Maltby MS-MVP Jacques wrote: Every time I try to start IE, I got an error box. Tried to download from MS and re-install without success. The system seems to be virus and spyware free (half a dozen tools in safe mode with nothing wrong detected). Is ther any suggest? |
Thread Tools | |
Display Modes | |
|
|