Error updating from 98 to 98SE

I've been trying to update from 98 to 98SE with and update disc and keep getting the same error. It occurs very early, right after the setup program checks settings and prepares for setup.

At first i thought maybe a faulty disc...but I've now had it replaced and still encounter the same error.

It shows a dialog box that says:

Unknown Error

Message SU991010

An unknown error has occured. Restart you computer and then try running Setup again. If this doesn't work, quit Windows and try running Setup from MS-DOS.
(0x3f2)

and i've tried rebooting and trying it again...didn't work. And when i try running setup from DOS it said windows was required for the program. I even tried it after a 'clean boot'....no luck.

I'm at my wits end....any help would be appreciated.

When you install it from DOS, at what point do you get the message and what
is the **exact** message.
--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Jerry C." wrote in message
...

I've been trying to update from 98 to 98SE with and update disc and keep
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.

At first i thought maybe a faulty disc...but I've now had it replaced
and still encounter the same error.

It shows a dialog box that says:

Unknown Error

Message SU991010

An unknown error has occured. Restart you computer and then try running
Setup again. If this doesn't work, quit Windows and try running Setup
from MS-DOS.
(0x3f2)

and i've tried rebooting and trying it again...didn't work. And when i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.

I'm at my wits end....any help would be appreciated.


--
Jerry C.

See http://support.microsoft.com/?kbid=3D250683

Ben

"Jerry C." wrote in message =
...
=20
I've been trying to update from 98 to 98SE with and update disc and =
keep
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=20
At first i thought maybe a faulty disc...but I've now had it replaced
and still encounter the same error.
=20
It shows a dialog box that says:
=20
Unknown Error
=20
Message SU991010
=20
An unknown error has occured. Restart you computer and then try =
running
Setup again. If this doesn't work, quit Windows and try running Setup
from MS-DOS.
(0x3f2)
=20
and i've tried rebooting and trying it again...didn't work. And when i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=20
I'm at my wits end....any help would be appreciated.
=20
=20
--=20
Jerry C.

Ben....that link isnt't working for me. It says requested page not available.

Originally Posted by Ben Myers

See http://support.microsoft.com/?kbid=3D250683

Ben

"Jerry C." wrote in message =
...
=20
I've been trying to update from 98 to 98SE with and update disc and =
keep
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=20
At first i thought maybe a faulty disc...but I've now had it replaced
and still encounter the same error.
=20
It shows a dialog box that says:
=20
Unknown Error
=20
Message SU991010
=20
An unknown error has occured. Restart you computer and then try =
running
Setup again. If this doesn't work, quit Windows and try running Setup
from MS-DOS.
(0x3f2)
=20
and i've tried rebooting and trying it again...didn't work. And when i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=20
I'm at my wits end....any help would be appreciated.
=20
=20
--=20
Jerry C.

Ron, well first off I have to boot to DOS from a startup disc because otherwise I have no CD support. Then i go to drive H: because thats then the cd drive.....and type 'setup.exe'. The exact message that shows is: " This program requires Microsoft Windows", which is immediate. the setup never even starts. that help at all?

Originally Posted by Ron Badour

When you install it from DOS, at what point do you get the message and what
is the **exact** message.
--
Regards

Ron Badour, MS MVP Windows 98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

Try this one.

http://tinyurl.com/ovlb

Ben

"Jerry C." wrote in message =
...
=20
Ben....that link isnt't working for me.
=20
Ben Myers Wrote:=20
See http://support.microsoft.com/?kbid=3D3D250683
=20
Ben
=20
"Jerry C." wrote in message =3D
...-
=3D20
I've been trying to update from 98 to 98SE with and update disc and
=3D-
keep-
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=3D20
At first i thought maybe a faulty disc...but I've now had it =
replaced
and still encounter the same error.
=3D20
It shows a dialog box that says:
=3D20
Unknown Error
=3D20
Message SU991010
=3D20
An unknown error has occured. Restart you computer and then try =3D-
running-
Setup again. If this doesn't work, quit Windows and try running =
Setup
from MS-DOS.
(0x3f2)
=3D20
and i've tried rebooting and trying it again...didn't work. And when
i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=3D20
I'm at my wits end....any help would be appreciated.
=3D20
=3D20
--=3D20
Jerry C.-
=20
=20
--=20
Jerry C.

Well, that ID'd the error msg. But when i tried the solution, I still get the same problem(msg) when trying to run setup from the DOS prompt..."This program requires Microsoft Windows" . How do I get around that?

Originally Posted by Ben Myers

Try this one.

http://tinyurl.com/ovlb

Ben

"Jerry C." wrote in message =
...
=20
Ben....that link isnt't working for me.
=20
Ben Myers Wrote:=20
See http://support.microsoft.com/?kbid=3D3D250683
=20
Ben
=20
"Jerry C." wrote in message =3D
...-
=3D20
I've been trying to update from 98 to 98SE with and update disc and
=3D-
keep-
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=3D20
At first i thought maybe a faulty disc...but I've now had it =
replaced
and still encounter the same error.
=3D20
It shows a dialog box that says:
=3D20
Unknown Error
=3D20
Message SU991010
=3D20
An unknown error has occured. Restart you computer and then try =3D-
running-
Setup again. If this doesn't work, quit Windows and try running =
Setup
from MS-DOS.
(0x3f2)
=3D20
and i've tried rebooting and trying it again...didn't work. And when
i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=3D20
I'm at my wits end....any help would be appreciated.
=3D20
=3D20
--=3D20
Jerry C.-
=20
=20
--=20
Jerry C.

You may have an upgrade disk that can only be used in Windows. Try =
running
setup in Safe mode.

Ben

"Jerry C." wrote in message =
...
=20
Well, that ID'd the error msg. But when i tried the solution, I still
get the same problem(msg) when trying to run setup from the DOS
prompt..."This program requires Microsoft Windows" . How do I get
around that?
=20
Ben Myers Wrote:=20
Try this one.
=20
http://tinyurl.com/ovlb
=20
Ben
=20
"Jerry C." wrote in message =3D
...-
=3D20
Ben....that link isnt't working for me.
=3D20
Ben Myers Wrote:=3D20-
See http://support.microsoft.com/?kbid=3D3D3D250683
=3D20
Ben
=3D20
"Jerry C." wrote in message =
=3D3D
...-
=3D3D20
I've been trying to update from 98 to 98SE with and update disc and
=3D3D-
keep-
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=3D3D20
At first i thought maybe a faulty disc...but I've now had it =3D--
replaced--
and still encounter the same error.
=3D3D20
It shows a dialog box that says:
=3D3D20
Unknown Error
=3D3D20
Message SU991010
=3D3D20
An unknown error has occured. Restart you computer and then try =
=3D3D-
running-
Setup again. If this doesn't work, quit Windows and try running =
=3D--
Setup--
from MS-DOS.
(0x3f2)
=3D3D20
and i've tried rebooting and trying it again...didn't work. And when
i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=3D3D20
I'm at my wits end....any help would be appreciated.
=3D3D20
=3D3D20
--=3D3D20
Jerry C.--
=3D20
=3D20
--=3D20
Jerry C.-
=20
=20
--=20
Jerry C.

Ben....you're right its an upgrade(98SE) disc. The problem now is when i boot windows in safe mode it seems i have no cd-rom support. is there a place i can copy the SYS file for the cd-rom driver onto the c: drive? or a way around this?

Originally Posted by Ben Myers

You may have an upgrade disk that can only be used in Windows. Try =
running
setup in Safe mode.

Ben

"Jerry C." wrote in message =
...
=20
Well, that ID'd the error msg. But when i tried the solution, I still
get the same problem(msg) when trying to run setup from the DOS
prompt..."This program requires Microsoft Windows" . How do I get
around that?
=20
Ben Myers Wrote:=20
Try this one.
=20
http://tinyurl.com/ovlb
=20
Ben
=20
"Jerry C." wrote in message =3D
...-
=3D20
Ben....that link isnt't working for me.
=3D20
Ben Myers Wrote:=3D20-
See http://support.microsoft.com/?kbid=3D3D3D250683
=3D20
Ben
=3D20
"Jerry C." wrote in message =
=3D3D
...-
=3D3D20
I've been trying to update from 98 to 98SE with and update disc and
=3D3D-
keep-
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=3D3D20
At first i thought maybe a faulty disc...but I've now had it =3D--
replaced--
and still encounter the same error.
=3D3D20
It shows a dialog box that says:
=3D3D20
Unknown Error
=3D3D20
Message SU991010
=3D3D20
An unknown error has occured. Restart you computer and then try =
=3D3D-
running-
Setup again. If this doesn't work, quit Windows and try running =
=3D--
Setup--
from MS-DOS.
(0x3f2)
=3D3D20
and i've tried rebooting and trying it again...didn't work. And when
i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=3D3D20
I'm at my wits end....any help would be appreciated.
=3D3D20
=3D3D20
--=3D3D20
Jerry C.--
=3D20
=3D20
--=3D20
Jerry C.-
=20
=20
--=20
Jerry C.

Go to http://www.bootdisk.com/bootdisk.htm and create Windows 98
boot floppy. Copy and paste the following text into Notepad and save
it to the boot floppy as "a:\winboot.ini". Use the floppy to start the=20
problem computer, then type "win /d:m" and press "Enter".

[Paths]
WinDir=3DC:\WINDOWS
WinBootDir=3DC:\WINDOWS
HostWinBootDrv=3DC
[Options]
bootgui=3D0
;end

Ben

"Jerry C." wrote in message =
...
=20
Ben....you're right its an upgrade(98SE) disc. The problem now is when =
i
boot windows in safe mode it seems i have no cd-rom support. is there =
a
place i can copy the SYS file for the cd-rom driver onto the c: drive?
or a way around this?
=20
Ben Myers Wrote:=20
You may have an upgrade disk that can only be used in Windows. Try =
=3D
running
setup in Safe mode.
=20
Ben
=20
"Jerry C." wrote in message =3D
...-
=3D20
Well, that ID'd the error msg. But when i tried the solution, I =
still
get the same problem(msg) when trying to run setup from the DOS
prompt..."This program requires Microsoft Windows" . How do I get
around that?
=3D20
Ben Myers Wrote:=3D20-
Try this one.
=3D20
http://tinyurl.com/ovlb
=3D20
Ben
=3D20
"Jerry C." wrote in message =
=3D3D
...-
=3D3D20
Ben....that link isnt't working for me.
=3D3D20
Ben Myers Wrote:=3D3D20-
See http://support.microsoft.com/?kbid=3D3D3D3D250683
=3D3D20
Ben
=3D3D20
"Jerry C." wrote in message =
=3D--
=3D3D3D--
...-
=3D3D3D20
I've been trying to update from 98 to 98SE with and update disc and
=3D3D3D-
keep-
getting the same error. It occurs very early, right after the setup
program checks settings and prepares for setup.
=3D3D3D20
At first i thought maybe a faulty disc...but I've now had it =3D3D--
replaced--
and still encounter the same error.
=3D3D3D20
It shows a dialog box that says:
=3D3D3D20
Unknown Error
=3D3D3D20
Message SU991010
=3D3D3D20
An unknown error has occured. Restart you computer and then try =
=3D--
=3D3D3D---
running-
Setup again. If this doesn't work, quit Windows and try running =
=3D--
=3D3D----
Setup--
from MS-DOS.
(0x3f2)
=3D3D3D20
and i've tried rebooting and trying it again...didn't work. And when
i
try running setup from DOS it said windows was required for the
program. I even tried it after a 'clean boot'....no luck.
=3D3D3D20
I'm at my wits end....any help would be appreciated.
=3D3D3D20
=3D3D3D20
--=3D3D3D20
Jerry C.--
=3D3D20
=3D3D20
--=3D3D20
Jerry C.--
=3D20
=3D20
--=3D20
Jerry C.-
=20
=20
--=20
Jerry C.