Windows will not open - help please

Follow the steps described here to isolate the potential issues.
http://support.microsoft.com/default.aspx?scid=kb;[LN];188867
Troubleshooting Windows 98 Startup Problems
--
Jeff Richards
MS MVP (DTS)
"ECLiPSE 2002" wrote in message
...

This morning I started my Athlon PC running Win98se and it booted up
without any problem. I did two things - burned a CD-R and went to the
McAfee update web site and downloaded and installed this week's dat
files.

When I attempted to open and read my email messages in Outlook Express
6, I got an error message that said ..."Cannot initialize ressource
DLL. Press OK to Exit" After doing this I was able to download and
read my messages.

I shut down the computer and later in the day I started the PC and it
progressed as far as the Microsoft Windows 98 screen and hung there.

Possible contributing factors:


1. the ressource DLL?

2. Earlier in the week I had a virus which McAfee detected and I was
able to delete it - the virus detection screen indicated that program
affected was C:\Program Files\Agent\Temp\Tmp and the virus name was
Exploit-Dcom Rpc.gen. After deleting it there appeared to be no
further problems.

3. I was able to boot up in safe mode which I believe indicates that a
driver or program is causing the start up problem, does it not?
In safe mode when I went to msconfig I noticed that none of the start
items were checked and when I attempted to start MaAfee Virus Shield I
got an error message that said ...this program has committed an
illegal action and will be terminated.

Based upon the above, does anyone have any thoughts on what might be
at play here and whether any of the above factors may be in some way
responsible for the problem and what steps I might be able to
undertake to identify and remedy the problem?

Any assistance would be greatly apprecitated.

Mary

Many thanks to all responders - your input is appreciated,

Mary

I work in an office with 30 PC's with varying Windows versions, some with McAfee and some with Norton. (It's a situation I am working to remedy daily!) This problem is affecting all of our Windows 98 computers with McAfee. Not any with XP or W2K, not any with Norton. The solution thus far has been to reboot in safe mode, uninstall McAfee completely and then install Norton. We were not using the QC program others have mentioned, just Virus Scan.


"PCR" wrote:

Your situation is more complex than mine. But McAfee did not update well
for me last night. I was only able to reboot to Normal Mode by undoing
McAfee's update in Safe Mode. I replaced the 13 McAfee files that were
updated from my clone. (Soon, I will try the update again.) If you
cannot do that, then...

In Safe Mode, perhaps un/re-install McAfee, to start.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"ECLiPSE 2002" wrote in message
...
|
| This morning I started my Athlon PC running Win98se and it booted up
| without any problem. I did two things - burned a CD-R and went to the
| McAfee update web site and downloaded and installed this week's dat
| files.
|
| When I attempted to open and read my email messages in Outlook Express
| 6, I got an error message that said ..."Cannot initialize ressource
| DLL. Press OK to Exit" After doing this I was able to download and
| read my messages.
|
| I shut down the computer and later in the day I started the PC and it
| progressed as far as the Microsoft Windows 98 screen and hung there.
|
| Possible contributing factors:
|
|
| 1. the ressource DLL?
|
| 2. Earlier in the week I had a virus which McAfee detected and I was
| able to delete it - the virus detection screen indicated that program
| affected was C:\Program Files\Agent\Temp\Tmp and the virus name was
| Exploit-Dcom Rpc.gen. After deleting it there appeared to be no
| further problems.
|
| 3. I was able to boot up in safe mode which I believe indicates that a
| driver or program is causing the start up problem, does it not?
| In safe mode when I went to msconfig I noticed that none of the start
| items were checked and when I attempted to start MaAfee Virus Shield I
| got an error message that said ...this program has committed an
| illegal action and will be terminated.
|
| Based upon the above, does anyone have any thoughts on what might be
| at play here and whether any of the above factors may be in some way
| responsible for the problem and what steps I might be able to
| undertake to identify and remedy the problem?
|
| Any assistance would be greatly apprecitated.
|
| Mary

I was about to finally bite the bullet & uninstall McAfee myself, after
it would not update well a second time. However, I went to the site...
http://us.mcafee.com/
....& clicked my way to a download of the latest "Superdat"
(SDAT4367.EXE). It carried with it the latest virus defs, in addition to
"whatever". Seems to have gone in well & quick. I see the three ".dat"
(Clean, Names, Scan) in "C:\Program Files\Common Files\Network
Associates\VirusScan Engine\4.0.xx" that would come in but cause a crash
before. And I see the eleven ".mmf" in "C:\Program Files\McAfee\McAfee
VirusScan" that did same twice before. Odd-- various McAfee programs &
McScan32.dll were mentioned in the crashes, BUT they were not changed
(only .dat's/.mmf's were different). Anyhow, it took well by way of
Superdat, & all seems well & good.

As I bonus, it has now become tolerable to have McAfee's Auto-System
Scan running, even now online.

I don't know whether I must go for a Superdat every time now, or whether
I may go back to the update button. (The site did say McAfee v.8 cannot
update by way of Superdat.)


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Heather" wrote in message
...
| I work in an office with 30 PC's with varying Windows versions, some
with McAfee and some with Norton. (It's a situation I am working to
remedy daily!) This problem is affecting all of our Windows 98
computers with McAfee. Not any with XP or W2K, not any with Norton.
The solution thus far has been to reboot in safe mode, uninstall McAfee
completely and then install Norton. We were not using the QC program
others have mentioned, just Virus Scan.
|
|
| "PCR" wrote:
|
| Your situation is more complex than mine. But McAfee did not update
well
| for me last night. I was only able to reboot to Normal Mode by
undoing
| McAfee's update in Safe Mode. I replaced the 13 McAfee files that
were
| updated from my clone. (Soon, I will try the update again.) If you
| cannot do that, then...
|
| In Safe Mode, perhaps un/re-install McAfee, to start.
|
|
| --
| Thanks or Good Luck,
| There may be humor in this post, and,
| Naturally, you will not sue,
| should things get worse after this,
| PCR
|
| "ECLiPSE 2002" wrote in message
| ...
| |
| | This morning I started my Athlon PC running Win98se and it booted
up
| | without any problem. I did two things - burned a CD-R and went to
the
| | McAfee update web site and downloaded and installed this week's
dat
| | files.
| |
| | When I attempted to open and read my email messages in Outlook
Express
| | 6, I got an error message that said ..."Cannot initialize
ressource
| | DLL. Press OK to Exit" After doing this I was able to download and
| | read my messages.
| |
| | I shut down the computer and later in the day I started the PC and
it
| | progressed as far as the Microsoft Windows 98 screen and hung
there.
| |
| | Possible contributing factors:
| |
| |
| | 1. the ressource DLL?
| |
| | 2. Earlier in the week I had a virus which McAfee detected and I
was
| | able to delete it - the virus detection screen indicated that
program
| | affected was C:\Program Files\Agent\Temp\Tmp and the virus name
was
| | Exploit-Dcom Rpc.gen. After deleting it there appeared to be no
| | further problems.
| |
| | 3. I was able to boot up in safe mode which I believe indicates
that a
| | driver or program is causing the start up problem, does it not?
| | In safe mode when I went to msconfig I noticed that none of the
start
| | items were checked and when I attempted to start MaAfee Virus
Shield I
| | got an error message that said ...this program has committed an
| | illegal action and will be terminated.
| |
| | Based upon the above, does anyone have any thoughts on what might
be
| | at play here and whether any of the above factors may be in some
way
| | responsible for the problem and what steps I might be able to
| | undertake to identify and remedy the problem?
| |
| | Any assistance would be greatly apprecitated.
| |
| | Mary
|
|
|