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Windows update and the blue screens
Hi there!
I=B4m having this strange situation: everytime that I try to=20 do Windows update (it doesn=B4t matter if I use the=20 Option "Windows Update" on the menu Start or if I visit=20 the windowsupdate site), my compute crashes and it shows a=20 blue screen, with some errors (OE: 0028: e0690cb5 OD:=20 0246: 014F47FB). I=B4m always forced to use "CTRL+ALT+DEL"=20 and restart the computer. It=B4s a weird situation and I=20 just don=B4t know why is happening all the time that I try=20 to do the update... I would aprecciate your help. Thank you. CC Portugal |
#2
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CC,
Do either of the error messages appear on other sites ? Are you using a 3rd party firewall ? 0E and 0D errors are *usually* tied to driver issues ... 0E - " When occurring in the 0028 memory range, it nearly always means that a device driver is implicated in the problem. " 0D - " outdated or damaged video drivers, outdated multimedia software, or physically damaged RAM. " Source : http://www.aumha.org/win4/kberrmsg.htm You should first try the steps for Win ME here : http://support.microsoft.com/?kbid=319585 NOTE: Under the "Remove the Windows Update ActiveX controls" heading, for Win ME, the software controls are located in the WINDOWS\System folder. The info on the above page for their location is incorrect. Also, go to the WINDOWS\Downloaded Program Files folder, right click Update Class, choose remove. ( IF you have the software controls for the v.5 WU site, it will be called " WUWebControl Class ". The other files, located in the WINDOWS\System folder, will be named WUWEB.INF and WUWEB.DLL. ) MowGreen [MVP] ============== *-343-* FDNY Never Forgotten =============== CC wrote: Hi there! I´m having this strange situation: everytime that I try to do Windows update (it doesn´t matter if I use the Option "Windows Update" on the menu Start or if I visit the windowsupdate site), my compute crashes and it shows a blue screen, with some errors (OE: 0028: e0690cb5 OD: 0246: 014F47FB). I´m always forced to use "CTRL+ALT+DEL" and restart the computer. It´s a weird situation and I just don´t know why is happening all the time that I try to do the update... I would aprecciate your help. Thank you. CC Portugal |
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